Norm Reeves Toyota Dallas

Muy buen servisio del lugar de mantenimieto del taller y de sus empleados,en general. de sus empleados,en general. More

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! I would drive out my way just to have her help service my car. I know my cars are in good hands! More

I was very happy with the service I received. Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone Everything was explained and completed in a timely manner. Waiting area was very clean and comfortable I would recommend this dealership to anyone wanting to buy a Toyota or needs service on their Toyota. More

It is the service department and the courtesy and professionalism of Shelly. Always on time with my service appointment professionalism of Shelly. Always on time with my service appointment More

Service department personal in the office did their job fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left wit fine, but whatever technician worked on my truck took the lazy route. My wiper fluid was not checked or filled, my tires were not checked, I left with a tire pressure light on... my driveshafts were not greased, my maintenance required reminder light was not reset. I asked and paid for a " service" and all I got was an oil change. They didn't even check my cabin air filter, and as I drove off, it deteriorated down into the fan, and I spent 3 hours cleaning it out so it didn't sound like a prop airplane. I even paid for a few missing bolts last time I was in, and I only received half of them... I still have missing bolts under my engine where the vehicle has been serviced. The service rep that works at the computer told me everything was checked, though it wasn't, but I feel like he was lied to by the technicians. I mean what do I even have to do to get a shop to service my truck properly??? I paid for a front mud flap, and an antenna shroud, those were installed correctly, but the whole "service" must have taken 3 and a half hours with barely anyone there. This wait time MUST be cut down, especially if you're not even going to check anything on the vehicles, and I'm pretty sure I will be finding another dealer to work on my truck even though THIS IS WHERE I BOUGHT MY TRUCK?!?!?! More

He was great ! Went quick and easy ! Highly recommend a visit for all Toyota needs! Went quick and easy ! Highly recommend a visit for all Toyota needs! More

When arrived it took 5 min for someone to help when I sit down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them down, no coffee no refreshing no anything was awful. It took them 25 to 30 minutes just for an oil change that they didn’t do first. I agreed to them work on my car. Nothing still was offered no special no discount no drink. Nothing I was very disappointed. No good customer service at all. More

We just bought a new 2025 RAV4 and couldn't be more pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with o pleased with the professionalism and ease of doing business at Norm Reeves Toyota. This is our second Toyota from this dealership and 15 years with our excellent service rep Shelly. We were thrilled to meet new car sales rep Luis Santos. Professional, patient,knowledgeable, friendly, personal in every way. It's very hard to fine superior sales representation in America now...BUT Luis breaks that mold! We found him available before AND after the sale!!! How nice is that! We so appreciate Luis and will certainly refer our family and friends to Norm Reeves! Hats off to all at Norm Reeves! More

A supposedly 45 minute battery recall item took well over 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and sugges 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and suggest the brakes needed new pads. Took so long I had to drive up to swap with my son so he could make a meeting. More

service was great! Justin was patient and explained a lot to me about the of the car. Justin was patient and explained a lot to me about the of the car. More