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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,154 Reviews

1,154 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 18, 2025

Contenta con el Servicio que me brindaron en Toyota el señor Sergio , muy rápido y muy amable respondió todas mis dudas , Recomendado 💯 More

by Wendynovo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Sergio was very polite and pleasant to work with he made the experience easy and hassle free. More

by aceajihil1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Everything was great. Antonio was nice and knowledgeable as usual. See you all next time. More

by patbyrd6464
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Brand new owner in established location. I can verify that my service writer is super competent and keeps her word. Will have more to say about dealership after more time. More

by smurray11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sharing your initial experience with us! We're glad to hear that you're satisfied with the service writer's competence and reliability. We look forward to providing you with continued excellent service, and we appreciate any future feedback as well. If there's anything specific you'd like assistance with, feel free to reach out anytime. Thank you!

July 17, 2025

I love the customer service over there. Harveen Toor is very helpful. Always he explain all the issues and recommendations More

by rajitharackal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Sergio is really helpful and has always ensured everything is answered and taken care of as efficiently as possible. More

by Jgenesis634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Salazar-Arzola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

Service department is great and honest … Sales group are the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a main More

by emedsid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Cachay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Jul 17, 2025 -

emedsid responded

We can start from honoring what Pedro told us when he sold me the RAV4 last year, i.e., next major schedule maintenance is covered. The issue has been documented and you can find it easily.

Jul 28, 2025 -

emedsid responded

Hi Latris - I emailed you on 7/20, as per your request, to discuss one-one but no response yet. Seems like your one-one request was just a diversion to close this review on this channel.

Jul 28, 2025 -

Norm Reeves Toyota Dallas responded

Good morning! I can assure you that is not at all my intention and it certainly was not my intention to overlook your message. I searched my email, and I do apologize. I do not see a direct email from you. The only thing I see is your response to my initial reply to your review here. I am looking into this matter and will follow up with you shortly. In the meantime, please feel free to email me directly again at latris.price@normreeves.com so I can assist you more efficiently. Thank you for your patience and understanding!

Aug 11, 2025 -

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.

Aug 11, 2025 -

emedsid responded

Update- So the dealership rep on this chain took me to email “1:1” channel. First mentioned that there is a change in management, then mentioned there is no documentation and one top of that, instead of solving the issuing, tried to sell me a maintenance package. The folks who sold me the vehicle with an impression that it has 30k maintenance coverage are still working there. Be careful what they say.

Aug 11, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your continued communication. I’d like to clarify a few important points regarding your recent inquiry. As previously mentioned, the dealership is now operating under both new management and new ownership. After a thorough review, we found no documentation or contractual agreement on file indicating a complimentary 30,000-mile service provided by the previous ownership or Norm Reeves Toyota Dallas. To support you moving forward, we offered a discounted maintenance package as a goodwill gesture. We understand there may have been some confusion, and we want to assure you that transparency is a core value of our business. We would never intentionally mislead our customers. Had there been any documentation supporting the complimentary service, we would have honored it without hesitation. Furthermore, the correspondence between you and the previous owners does not substantiate the claim. We appreciate your understanding and are here to assist with any further questions or concerns. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 15, 2025

I really like coming to Norm Reeves! I always receive excellent service working with Antonio Holmes! I will be back to get more service at this location! More

by joyqaasim
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Holmes
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Jul 15, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 14, 2025

Unfortunately like most dealerships Norm Reeves is impersonal and over-priced for the avg consumer. More

by terrenie_w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conner McMahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 14, 2025

i really enjoyed having sergio as my dealer, he was such a genuine person, he would personally explain and give me an answer to my questions. i will continue choosing him for my future services in toyota, i More

by Belinda Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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