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North End Mazda
Lunenburg, MA
1,271 Reviews
North End Mazda is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 300 New and Pre-Owned cars, Certified Service Technicians, and much more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,271 reviews
September 30, 2026
Scheduled recall service weeks in advance, 9AM. Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I w Arrived at 9:01 AM. Was given the opportunity to use my free oil change as well, and took it. Opted to leave the car rather than wait. Asked when I would return, I said likely after noon, figuring this would be plenty of time for an oil change and some software updates. Arrived back at 12:15PM and asked if my car was ready. Got attitude asking if I'd received a call, but I thought it absurd that a BASIC scheduled appointment would take 3+ hours. Car hadn't even been touched yet. Eventually got a base model loaner (Loaner is nice I guess, but, this was ultimately an extreme inconvenience and it's kind of wild this would even be needed for such a basic appointment.). Quoted ~2 hour wait. Killed an additional 2.5 hours, waiting for the call so as not to upset anyone. Get a call saying they're having trouble with the updates, might not finish today (WHAT????). Waited another half hour, get a call that the car will be ready by 4PM. 9AM to 4PM for an oil change and 3 software updates is the wildest thing I've ever heard. I wasted my entire day on a BASIC appointment. Got a "thank you for your patience" on my way out the door and that was all (I had no choice, you have my vehicle hostage). Still xxxxxx. By far the worst experience for a repair ever, and done more slowly than repairs by non-Mazda techs that required dropping the entire engine on a Mazda 3. The saving grace is I didn't have to pay for it, but I lost the day and would have rather gone to a quick lube place. Oil change. Software updates. 9AM-4PM. 7 hours. S E V E N H O U R S. Still xxxxxx. More
by Bob C
Verified CustomerEmployees Worked With
September 29, 2026
Always a 5-star experience with North End Mazda service. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. I had a check engine light on and they got me in the next day, gave me a loaner, kept me up to date on the repair and I had my car back by 3:00 p.m. Collette and her team are top-notch. More
by Motherof4
Employees Worked With
September 27, 2026
I'm not sure who Michael Pinto is. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Maybe I met him, but only briefly, so I really can't rate him. I did interact with Nick Cormier, the salesman, and Amanda Dybus, the finance manager. Both were great. More
by kjkodiak
September 24, 2026
Got a great deal and got me in and out the door in under an hour ...I love this place! Ask about Mark!! an hour ...I love this place! Ask about Mark!! More
by danicaportillo
September 21, 2026
Collette and her crew are thoughtful, friendly and good communicators. I've always been pleased with North End Mazda's work on my car. communicators. I've always been pleased with North End Mazda's work on my car. More
by JGLENDON
Employees Worked With
September 17, 2026
Great staff selling great products. They were knowledgeable and made the process easy. Would recommend this dealership to everyone They were knowledgeable and made the process easy. Would recommend this dealership to everyone More
by jamie76d
September 16, 2026
Clean space, friendly and responsive staff made it easy to work with them and they had great transparency into the service and repair process. to work with them and they had great transparency into the service and repair process. More
by jonambrose10
Employees Worked With
September 14, 2026
Thank you f. or the quick diagnosie of my car and the oil change. My husband likes the print out of the work and updaes of future issues, or the quick diagnosie of my car and the oil change. My husband likes the print out of the work and updaes of future issues, More
by oceanview61
September 13, 2026
By far the most relaxed and easy to work with Salesman ive ever dealt with. Flexible and willing to work with you every step of the way. Even better, Mark keeps the communication going outside of work hou ive ever dealt with. Flexible and willing to work with you every step of the way. Even better, Mark keeps the communication going outside of work hours. More
by slandry6
September 13, 2026
We jumped from one dealership to another for this new car purchase. As soon as we walked in to North End, everyone we dealt with from sales, financials, and service were extremely relaxed. It didnt feel like purchase. As soon as we walked in to North End, everyone we dealt with from sales, financials, and service were extremely relaxed. It didnt feel like you were being forced into a sale, which resulted in us purchasing a CX70 the next day. More
by slandry6
