North End Mazda

Truly excellent, pleasant car-buying experience After having a terrible experience attempting to buy the new Mazda 3 sedan I wanted from Lannan Mazda in Lowell, I solicited quotes from other area Ma After having a terrible experience attempting to buy the new Mazda 3 sedan I wanted from Lannan Mazda in Lowell, I solicited quotes from other area Mazda dealerships. Mark Atkinson from North End Mazda was one of the first to respond to me. Rather than just trying to get me into the dealership right away like the others, Mark was genuinely helpful. He personally went out on their lot (without my asking) to verify that they had the exact car I wanted on their lot. He was very straightforward, helpful, and no pressure via email and phone so I decided I really wanted to buy from Mark. I went right into the dealership that day and Mark was a delight to work with. Mark was perfectly straightforward, helpful, honest, and knowledgeable, with no manipulation or pressure. Whether it was discussing the car I wanted, my old trade in car, or the loan I wanted, Mark was great to talk and work with. He made it smooth, easy, and hassle-free. For the loan I needed, Mark referred me to Mike Pinto who also works at North End Mazda/Subaru. Mike handles the loans and was as friendly, relaxed, straightforward, helpful, and easy to work with as Mark was. He answered all my questions and addressed my concerns perfectly. There was never any pressure. Mike was just focused on helping me get the best loan and deal for me. I ended up with the exact Mazda 3 sedan I wanted with a great loan. I was so pleased with my experience with Mark and Mike that I was happy to give them my business and eager to tell my friends and family about it. This is the sort of ideal car buying experience I always want to have going forward. More

car purchase review Very easy experience. Helpful sales rep and good experience with finance of purchase vs lease options Ultimatlyl decided on lease option which was a Very easy experience. Helpful sales rep and good experience with finance of purchase vs lease options Ultimatlyl decided on lease option which was a first for me. More

Great place for a Great Car This is our 4th Car from this dealership and we always walk away feeling we got the best price for a new car. Mark in Sales always finds answers to o This is our 4th Car from this dealership and we always walk away feeling we got the best price for a new car. Mark in Sales always finds answers to our questions and never tries to up-sell us based on our decisions. Being our 4th car, we have had hiccups in the past (minor issues, never anything big and almost always outside the dealership's control) but they are always addressed promptly and Mark and the rest of his team are always quick to find a fix, even when the cause is my own doing (like wanting to keep my winter tires from my old car) More

Excellent buying experience I took the drive to Lunenberg after a bad experience with a closer-to-Boston store (whose trade-in offer wasn't even in the right ballpark). Before m I took the drive to Lunenberg after a bad experience with a closer-to-Boston store (whose trade-in offer wasn't even in the right ballpark). Before my first visit to North End Mazda, I used the trade-in value estimator that's on their website. I felt comfortable because the values were very close to KBB.com and the NADA online estimator. After readily finding me the exact Mazda 6 I wanted came the dreaded price and trade-in conversation. Except this time it was non-confrontational and easy. They honored (within a very few dollars) the trade in values and extended me the discount that I'd seen in the new inventory part of their website. I got a great deal on a car I love and I was treated respectfully all the way through. What more can you ask for? I'm a happy customer! More

Honest, genuine service My experience with Jeremy and Mike was awesome. Honest, kind, hardworking, helpful...I would definately return and refer them to friends. Profession My experience with Jeremy and Mike was awesome. Honest, kind, hardworking, helpful...I would definately return and refer them to friends. Professional and just a real nice guy! More

Great service! The service at Northend was excellent! Jeremy was able to show me the exact car that fit my needs. Mike went through the financing, and made everythin The service at Northend was excellent! Jeremy was able to show me the exact car that fit my needs. Mike went through the financing, and made everything go smoothly. I would recommend North End to anyone looking for a vehicle. More

Great experience from start to finish My experience at North End Mazda with Mark was great. He was professional and attentive throughout my entire car buying process. I felt beyond comfort My experience at North End Mazda with Mark was great. He was professional and attentive throughout my entire car buying process. I felt beyond comfortable asking any question that came to mind and I was able to trust he wasn't giving me any packaged answers. When I picked up my vehicle Mark sat with me to go through the entire car, and I left feeling excited about my purchase- not overwhelmed or like I would need to thumb through manuals for hours. I would highly recommend Mark to a friend, with confidence that they would leave a similar rating when their experience was through. More

Best ever I just bought my 3rd car from Mark Atkinson at Northend. I refer people to him continually! He's honest, 'makes you feel comfortable about the whol I just bought my 3rd car from Mark Atkinson at Northend. I refer people to him continually! He's honest, 'makes you feel comfortable about the whole process. Buying a car is stressful and he made sure I was fully aware of all the moves being made. I got the car I wanted at the price I was looking for. He went out of his way to make me happy, and I totally am. I will continue to purchase my vehicles from him!!! You will be very pleased with his outstanding service!!! More

Fast, easy process! Great selection of cars! Jeremy and Mike were easy to work with, friendly, and really took the time to explain everything and answer my questions. T Great selection of cars! Jeremy and Mike were easy to work with, friendly, and really took the time to explain everything and answer my questions. The process from walking in to leaving with my new CX-5 was painless and easy. My wife also has a Mazda, and has all of her service work done here. I know from her great experience that I will also be getting my service work done here as well. More

Outstanding service; great people As soon as we walked in we were greeted by Jeremy. Instantly he made us feel welcome, and gave us a list of cars too look at (it was raining out). He As soon as we walked in we were greeted by Jeremy. Instantly he made us feel welcome, and gave us a list of cars too look at (it was raining out). He asked politely what we were there for, and asked budget without being too pushy like other dealerships can be. Within minutes he was able to show me a few cars, and within the hour I found the car I wanted. He was very friendly. and made the experience fun. always able to keep conversation while still being professional and giving us all the information needed about the car and process of buying. We were then introduced to Mike in the back office; Mike was just as friendly and knew how to keep things light. I really enjoyed both these guys in my process to purchase my first car, I will definitely be back when its time to get a new one. More