North End Mazda

Great experience...could have been a disaster! We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be rep We have an '11 CX-9 that started making a funny noise. I bring it in and I'm told there is a TSB on the front differential and it will have to be replaced and covered by an extended Mazda warranty to cover the TSB. Worked with Mike Maillet- he immediately put me into a loaner CX-9 and sent me on my way. Mike did a great job of making this part of the transaction painless. The next day I get a call that the failed differential also destroyed the transmission and a new one would have to be ordered and it would take a couple of weeks to come in. Bracing for the worst, I asked Mike "Ooookaaayy...so where does that leave me?" His response: "That leaves you driving our CX-9 until your new differential and transmission are installed at no charge to you." I couldn't have asked for a better answer. Mike did a great job keeping me in the loop, and my CX-9 was returned and has been fine. The icing on the cake is the fact that the lower part of the front fascia had been pushed in by a snow bank. When we got home, we noticed that the tech at North End Mazda had pushed it back out/reset it for us, at no charge. Great store- highly recommended. More

Great Service team determined to give their best For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in gettin For typical service like warranty maintenance and oil changes, the team is always flexible to work around my schedule and are very efficient in getting the work done and done well. For the times I have had to bring in my Mazda for other issues, the team has consistently been great at finding the cause and, not being content to just fix the immediate problem, run diagnostics to try to find the root of the issue at hand. As an example to the commitment of the team to service, There was also a time where the team went above and beyond by coming to me to help fix an issue on my car when my schedule did not permit me to bring my car in. More

Purchased Mazda CX-5 in May 2014 I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Ma I am nearly a year late on posting this review and I feel bad but I kept forgetting. This is especially egregious because I think I tormented poor Mark A. with my indecisiveness. I started looking at cars in December 2013 (mostly only because Mazda had a program where if you test drove or bought a vehicle they donated volunteer hours to nonprofits which I thought was pretty awesome). I had so many different SUV's and cars I was thinking about that it took me months to pick one. I explained at the outset to Mark that I had no intention to buy until later in the year and he was totally fine with that. He let me test drive the car without him which I think is HUGE. I feel kind of uncomfortable test driving a car with a salesman - trying to come up with random chit chat for the duration of the ride because I typically do more than just drive it up and down the street. Mark even offered after the test drive that if I wanted to take it out and do some errands some morning to get a better feel for it in action I could do that. I have NEVER heard of a dealership offering that before. I ended up researching and test driving the Sub. Crosstrek which I thought was too low to the ground, the Honda CRV which was also shorter and I didn't like how the dash was set in and I thought harder to read, the Toyota RAV 4 and the Hyundai Tuscon. Only Prime Toyota let me take the car out by myself and only on the 2nd trip after I told the dealership that Mazda/Mark let me do it so they gave one to me while I had my Yaris serviced. Due to the extraordinary number of recalls that occurred for my Yaris in spring of 2014 I ended up speeding up my research process. I probably visited Mark 5 times between December and the purchase as I tried to figure out pricing and trade in. He was always very honest and up front with me, even if it meant telling me things I didn't want to hear. He has the patience of a saint. Once I decided on the Mazda CX-5 we figured out they didn't have what I wanted in stock so he took down my specifications and researched for a few days to find what I wanted from another dealership so they could bring it up. I had intended to buy a 2014 but thanks to his work it ended up working in my favor to buy a 2015. He got me a great price on my trade in - on the higher end of the scale. So thankful for their help including Tom in finance. Also - I LOVE the car. Seeing as how this has turned into the endless winter and we are living a real life version of Frozen, I can't even begin to say how wonderful this car has been in the snow and everything Mark told me about it was true. LOVE this car and kind of love North End for helping me out with it. OH - also back in September I ended up with a nail in my tire and since it was my first visit they removed the nail and patched it for free and gave me a free oil change (I think they do the first one free for everyone). But I still appreciated it. More