North End Mazda

My local dealer is 4 miles from my home. After a runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about runaround with that dealer I found NorthEnd (using Mazda.com & using my zipcode) NorthEnd is 45 miles away. I called and spoke with Roger Hanks about a warranty issue. My local dealer told me I needed a new PCM for an 05 Mazda 6. told me there was no way it was covered under warranty, Quote part/labor was almost $800.00 Long story short ROGER and his entire team far exceeded my expectations!!!! I spent the next 3 Saturdays driving to Mass. over an hr each way. I was told by other dealer I needed PCM- Roger got it covered under warranty.- Saving me close to $800.00 Turns out that part was not even the issue. I will continue to drive to Mass. for any and all service, when it comes time for new car, it will be purchased from NORTHEND MAZDA. More

I just purchased my first Mazda ever. If the performance of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendl of the car ends up being as good as the service I received from Jason I could very well be a long time client of Mazda. Jason was not just friendly and respectful but very knowledgeable of the car and patient with every question I had. Great work Jason and thank you for making my first Mazda experience a very good one!! More

Most recent visit was for a service appointment. Normal scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. scheduled maintenance. As always the entire staff is friendly, and overall personable. They do their best to make you feel like a valued customer. Roger always asks if I have any other questions or concerns ahead of time and ensures they are addressed. They set realistic expectations. North End Mazda is the complete opposite of the typical "dealership" stereotype. They work hard to make ensure the customer is happy, and I always leave feeling like I got a fair deal. Most importantly I feel that they're always honest, there have been no surprises. From the day I bought my car to every follow-up appointment it's nothing short of an excellent experience. I don't hesitate to recommend them, and will definitely buy my next car from them. More

The service team at North End Mazda did a great job. I called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car f called to set up an appointment and was accomodated at an easy time for me. When dropping off my car, I was greeting cheerfully, given a loaner car for the day, and was on my way in 10 minutes. When I returned to pick up my car, everything was completed, plus an additional service for free. Again I was in and out in minutes. No one likes to have to bring their car in for service but I wanted to say that this group made the experience a positive one! More

We have been in the market to trade in our 2006 Nissan Titan for the past 3 months. We went to 4 different dealerships and all the same results we would owe more in the long run. The sales people and de Titan for the past 3 months. We went to 4 different dealerships and all the same results we would owe more in the long run. The sales people and dealership were too pushy. Coming back with a different figure than the last and saying they forgot this or that was not in the price. One day I was at North End Mazda having the oil changed on my 2009 Mazda 6 Grand Touring and was told a former sales consultant was back with North End. Tony was back and I went to see if he remembered me. Before I got to his desk he shoot out of his chair to greet me remembering who I was and what my name was too. This was amazing since the last time I saw Tony was back in 10/08 when I bought my Mazda from him. Tony and North End treated me and my wife so nice the last time I had to give him and North End a shoot. I could not believe the exceptional great service we received this time. Tony's boss Jesse was so professional. He too remember me and both ensured me that I would not be wasting my time dealing with them. They looked at the Nissan and gave me a figure that was great. They gave me a list of used cars that were in the price range we were looking for. Its not like other dealerships having you walk the lot seeing a car you like but can't REALLY AFFORD but your mind is already set on that car. Tony is so friendly with so much energy and hard working you can see he really loves what he does. To make a long story short after 2 visits (due to time on the first visit) Tony found us a great used car that is not a Mazda he found us a 2007 Honda Civic with everything on our wishlist (price too). Tom Liddle was great on his day-off he came in to finalize the purchase for us. Tony worked real how to make sure we were happy with our purchase even if we did not purchase another Mazda. More

North End Mazda service department is by far the best service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. service department that I have used ever. Roger is so friendly and very professional always greeting me by my first name which is hard to pronounce. Just remembering me and asking me how's my family is great. When I bring in my 2009 Mazda 6 Grand Touring for routine service I am in and out quickly. If not Roger sees that I have a clean loaner car that is the same or better than my car. I live 45 mins from North End and have two Mazda dealerships near my house but make the drive to North End because Roger and the crew are awesome. More

Roger was very accomodating giving me a loaner for the time my car was being serviced. Everyone in there was very friendly and helpful. Roger helped me detail my car also which was absolutely great! Th time my car was being serviced. Everyone in there was very friendly and helpful. Roger helped me detail my car also which was absolutely great! They were also very nice to my 2 boys by giving them money for snacks. Will go back for sure. More

I had purchased a 2003 mazda 6 for my son back in Oct. 2009. I have had several mazdas before and presently own a 2009 Mazda 6 Grand Touring which I love. My son's car was purchased at a small used dealer 2009. I have had several mazdas before and presently own a 2009 Mazda 6 Grand Touring which I love. My son's car was purchased at a small used dealership in Leominster Ma. When my son took the car to be inspected several diognostic problems showed up and we took the car back to the dealership in Leominster. Finally the car ended up at North End Mazda for reprogramming. We got the car back and the engine light went right back on. Our dealer had it towed to North End Mazda again. They tried flushing the engine several times, but suggested the engine needed to be replaced, it was full of sludge. I live in southeastern Mass. about 2 hours away so I had to rely on phone conversations in dealing with this problem. I started talking with Roger and John on a regular basis because at this point I had lost all confidence in the dealer and he had become very difficult to deal with. Roger and John were more than helpful. They explained everything that was going on with the car in a very clear and honest way. It really wasn't their problem; they ended up involved in a very roundabout way, but they couldn't have been more obliging. After 6 months and an engine replacement the car is still not running and has never been inspected. Thanks to a letter from John to the Lemon Law Arbitration board on my behalf we will finally be receiving our money back. It has been a very long haul!! I want to make sure that John and Roger are recognized for their outstanding service. I could not have won without them!!! Sincerely, Sasha Buck More

Two days ago I purchased a new Mazda3 from your Two days ago I purchased a new Mazda3 from your dealership. I wanted to send you a quick note to let you know that i had an excellent overall exp Two days ago I purchased a new Mazda3 from your dealership. I wanted to send you a quick note to let you know that i had an excellent overall experience dealing with your staff, including Jason Cote,Tom Liddle ,and Jesse Manning. It was a pleasure dealing with all these individuals and they provided a first rate customer experience for me. I especially wanted to mention that the courtesy and customer service provided to me by Jason C and Tom L was absolutely outstanding, Jason even went as far as to share his peanut butter M&M's with me :) Both these gentlemen went above and beyond to make sure every little question/info i was looking for was answered and made available, even after i had signed the deal. I will absolutely visit your dealership for my next car and will recommend it highly to my friends and colleagues. Thank you for a wonderful car buying experience. More

North End Mazda in Lunenburg, MA has the absolute best customer service. Every staff member there is very friendly and is always there to help you out. I bought a 2004 mazda RX-8 a couple of months ago. J customer service. Every staff member there is very friendly and is always there to help you out. I bought a 2004 mazda RX-8 a couple of months ago. Jason was the salesperson who sold me the car. He was very helpful. He answered all the questions I had. I then met with Tom to do all the final paperwork. Tom was very helpful as well. He explained everything in detail. Unfortunately, after only owning the RX-8 for a little over a month, I hit a deer and the car is totaled. I called North End Mazda and told them what happened and they were there for me and helped me out. The service department manager Roger was very helpful and friendly when I needed a loaner vehicle. I ended up finding another mazda, a 2003 mazda 6 on the colonial website, and Jason was able to get it shipped up to North End Mazda, where i purchased the RX-8. I went down there and Jason and Tom helped me fill out the paperwork for the mazda 6. North End Mazda is by far the best dealership around. They went out of their way just to help me. Jason was so helpful that he actually spoke with my insurance company and was able to get me more money for my totaled vehicle! If you want the best customer service, the friendliest staff, and the lowest priced vehicles, go to North End Mazda! More