North End Mazda

Top-Notch Service !!!! I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule I called the North End Mazda Service Department because I heard a noise comeing from my heater. I was able to get an appointment that fit my schedule - which for a busy MOM of 3 with a full-time job and that also takes 3 classes a semester was GREAT! I spent no more than 45 minutes total once I brought my MAZDA CX-9 in to be looked at, this time includes how long it took them to FIX the issue! (I just needed a new filter!) Mike Maillet was the service rep that I had spoken to when I made the appointment, he was there when I came in for the appointment and handed me back the keys when it was done! Very friendly and helpful top-notch service! :) (Thanks Mike!) (Brandie T.) More

Terrible Car Salesman (repost as previous in error) My thought of a good car salesperson is that s/he yaps constantly about how great the car is in the passenger seat during the test drive and will make My thought of a good car salesperson is that s/he yaps constantly about how great the car is in the passenger seat during the test drive and will make you purchase it even you don’t want it. Mark Atkinson is the exact opposite. He is an honest professional businessman that happens to be selling cars, understands and accommodates your needs, and will not pressure you to purchase anything that you do not want. I was moving to Massachusetts from other side of the planet looking for a limited model that was almost impossible to get in the US. After about a month of contacting dealers in the area, I found out that the most of the car salespersons have no respect for the customers and cannot be relied upon. They only want to know whether you can pay for the car and they want to have you commit in a day on over $30K purchase by giving you meaningless discounts, when they are not even certain they can deliver the exact car you want. I find it difficult to believe that these people are even in the business of selling cars, which is the second most expensive item you purchase in your life unless you are buying a boat. I found Mark and exchanged e-mails and Skype conversations with him for over 3 months, and I was finally convinced he is an honest person you can trust. He was timely and concise with his replies (even replies on his days off). I changed my purchase plans so many times during the period (Mazda to Subaru, different trims, different options, etc.). Mark was patient with me and found the car that I wanted, and after negotiating with his counterpart, he delivered the car on time (picked it up from a NY dealer over 250 miles away). There were some glitches, but Mark was open and honest about everything and I had him replace the damaged parts even after paying in full, gave me a free loaner during the service, and worked on the Christmas eve to deliver it and even gave me a full tank of gas upon visit. I even had him pick me up from 50 miles away as I had no other means of transportation, and I didn’t have to buy a GM Saturn (not sure if people remember the early 90’s TV ads, known for excessively annoying customer services), which I think are the ugliest cars ever made in the history of auto industry. If you are looking for an honest ethical business person that sells cars, Mark Atkinson is the person you will want to deal with I have been engaging in many business transactions to start a new life here. Unfortunately, Mark was the first person I did business with and I set my standards too high. Another thing is that he respects his customers and understands what the customers are paying and will work hard to meet your demands. I am not sure where he got his work ethics from, but someone has done a right job on him. I like the rest of the funky bunch at North End including Andy. The only area of improvement I wish for them is to give Mark the further authority to make engage in transactions so he does not need to run around to take up much of the customers’ time getting approvals. When a sales representative is assigned to a particular customer, s/he should have the appropriate delegation of authority to make the decisions in a timely manner. Anyway, very happy with the dealer. This is a repost due to original posted in the Subaru side. I started looking into Mazda then ended up buying a Subaru instead. More

Very satisfied repeat customer I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the I first went to North End Mazda in 2009 on the advice of a friend. He does thorough research which I happily made use of. I was very pleased with the result. In autumn 2014 my sweet red car was crushed by a tree so I went back to NEM in November to buy a replacement. I had a great experience with David Worth, Jason Cote, Matt Lynch--and other personnel whose names I do not have. Their sales methods are clear and honest. And the car is a love. I recommend North End Mazda whole heartedly. More

A happy repeat customer I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do gi I find the folks at North End Mazda are extremely honest and friendly. They point out areas of concern but do not put a hard sell on them, but do give you time frames to address the issues. Mike always gives me an honest answer on what is best for me and my car on how to proceed. They are a company that I enjoy doing business with More

45 Minute Ride/bicycleseat@earthlink.net We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming eve We drive 45 minutes from Cambridge to Lunenburg to have our Mazda 3 2011 service with expertise technicians.. The drive is worth.. We keep coming every time when the car needs service.. More

Phenomenal Experience! We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering fou We had a fantastic experience leasing our brand new 2015 Mazda 3 at this dealership with the help of Mark Atkinson. We were seriously considering four cars (the ford fusion, kia optima, mazda 3 and subaru legacy). North End was the first dealership my wife and I went to. The attention was great; we were greeted with a friendly smile, and given the opportunity to drive multiple mazda 3s (the s and i models), as well as the Mazda 6. The cars were brought out for us and were pre-warmed. While we waited for the car to warm, they offered us beverages and allowed us to wait inside. We were given an overview of each car prior to heading out on our test drive, and Mark gave us the option of testing the cars out for as long as we wanted to get a good handle on their driving feel (which was a nice touch). In addition to the Mazdas, we were also able to test drive the Subaru Legacy and the Subaru Impreza, again without restrictions. Upon finishing our test drive, we were honest with Mark and told him that we were still in the research phase of the process, which he completely understood and welcomed. He told us to contact him at any time with any questions whenever we were ready to move forward (i.e. no pressure to buy right then and there) and he told us that he wasn't going to spam us with email or call us incessantly (which we appreciated). This attention to customer service was even more appreciated following our experience at other dealerships - at the kia dealership we visited, the sales person was extremely pushy, neglected to pay much attention to my wife as a customer (his attention was mostly focused on me - to the point where my wife wasn't even given his business card - completely off-putting to my wife) and then came straight out and asked what it would take for us to sit down and start the paperwork - even though we had told him we were not in it to buy the car that day and that we were still in the research phase; when we went to the Ford dealership, we didn't get the salesperson's name and he didn't even ask for ours, he just went and fetched the fusion we were considering - didn't even warm it up for us or bothered to walk us through the settings of the car). Unsurprisingly, we went back to Mark a few days later for a longer test drive of the Mazda. Again, Mark offered to have us drive the car for as long as we wanted, and we drove the car all over for at least an hour (highway, backroads, etc, to fully run it through the paces); once it was confirmed that we absolutely loved the 3's features and feel on the road, we started the purchase process. Again, Mark went above and beyond for us - the negotiation of the purchase price of the Mazda we wanted was uncomplicated - he even offered to show us the invoice for the car to show us how much the dealership payed for the car - again, a nice touch. We negotiated the car price to the invoice price, chose our color and options, and started to work the numbers, at which point Tom Liddle got involved (Who was also very helpful and easy to work with). We inquired about leasing rather than buying, to which they were most helpful as this was my first lease ever. They were upfront with the money factor, how putting a down payment or not would affect the monthly price, and so on. They answered all my questions about the lease, such as gap insurance, excessive wear and tear, the fee for extra mileage, etc. We agreed on a term for the lease that would work for our budget, and that was that. Over the course of the next 4 days, Mark was extremely responsive to my emails. And, although we originally told Mark that there would be no trade as we had other plans for my old car, in the end, we sold my old car to the dealership and that was a smooth process too, to which we got a value for my old car that was fair - we may have gotten a higher price if we shopped it around, but the convenience and ease of working with North End made up for the price difference. They cut us a check and now we have extra money in our pockets that we can use monthly to pay for our new Mazda, which we love. When we went to pick up our new car, Mark introduced us to the service department, told us about their Rewards program (which is a pretty nice additional benefit), and offered to help us from here on out with anything else he could assist with (service appointments, questions about the car, etc). They also offered to cancel the registration on my old car for free to save me the hassle of dealing with the RMV myself (priceless as MASS RMV is the biggest time suck in existence). Overall, extremely satisfied with the entire process; at no point did I feel like I was being swindled, taken advantage of, or tricked into a bad deal - Mark and his team were all very transparent throughout the entire process . Thank you Mark! More

Very nice experience. I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom I stopped in to test drive a car. They were great. They showed us how the car performs, with a great test drive. Then I took it out for a drive. Zoom Zoom. Lots to talk about, S We had all are questions answered. They were great. The service is great. The technology in the 2015's is incredible. So much to learn. They will answer questions over the phone or in person. They are very supportive. I was very loyal to a different brand, but, Mazda 3 has more bells and whistles. I bought a new car. I had no intentions of buying at this time. I was still shopping. I love my new car and I have found a great dealership. Thank you. More

Thank you J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. J.O'neil and his team has done a nice job at no time on cx-9 tire we've got flat. Work was done despite we shown up after hours on Suturday evening. Thank you. Katerina. More

Great Service Service was efficient, well done, and quick. Waited for an hour to have my car checked over. With my maintenance plan I did not have to pay any money Service was efficient, well done, and quick. Waited for an hour to have my car checked over. With my maintenance plan I did not have to pay any money so it was a great investment. Customer service was great. They were very friendly and there were no problems. More

Purchased new Mazda cx5: Mark made the experience quick and easy. Explained everything to the last detail. Highly recommend purchasing a car from him. Acertained I was comfort Mark made the experience quick and easy. Explained everything to the last detail. Highly recommend purchasing a car from him. Acertained I was comfortable with everything before leaving the lot!. Thanks More