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North End Mazda - Service Center

Lunenburg, MA

4.7
143 Lifetime Reviews Review Dealership

143 Reviews of North End Mazda - Service Center

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February 10, 2021

"Very good service. explained exactly what I needed, and..."

- UpYours

Very good service. explained exactly what I needed, and even provided a video of work done. I would definitely recommend this dealership to all of my friends.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Newton
February 05, 2021

"I had a great experience with North End Mazda. Friendly..."

- j.macpherson17

I had a great experience with North End Mazda. Friendly courteous and I was very satisfied with the work performed on my new CX-5

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Newton
February 01, 2021

"Everyone was awesome. Would like to have had more time..."

- Kathybrownov11

Everyone was awesome. Would like to have had more time reviewing all of the electronics but due to covid, that didn't happen. Sales person was very nice.

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Recommend Dealer
Yes
Employees Worked With
January 28, 2021

"I always am able to get appointments convenient to my..."

- LNEWRIGHT

I always am able to get appointments convenient to my schedule and receive great customer service and clear information when deciding to service my vehicle.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Newton
January 26, 2021

"Great service. Didn’t wait too long to get my car back...."

- ANTO_978

Great service. Didn’t wait too long to get my car back. My car works great now . There’s no issues. The price was lower than I expected.

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Recommend Dealer
Yes
Employees Worked With
January 18, 2021

"Friendly but a lot of employees not wearing masks...."

- meghanedavis25

Friendly but a lot of employees not wearing masks. Receptionist couldn't find my maintenance package and told me I had to pay. But she is talked to her manager and they figured it out after I left.

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Recommend Dealer
Yes
Employees Worked With
Receptionist
January 18, 2021

"I always have a good experience with the servicing of my..."

- kmfralick42

I always have a good experience with the servicing of my car. Everyone is always helpful and nice and have been able to explain things to me when I don't quite understand certain specs/numbers/meanings.

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Recommend Dealer
Yes
Employees Worked With
January 12, 2021

"Customer Service in your Mazda service department are..."

- SCASEY758

Customer Service in your Mazda service department are awesome. They are friendly and knowledgeable. Highly recommendable to have your car serviced there. I have been going there for years.

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Recommend Dealer
Yes
Employees Worked With
January 10, 2021

"I have been going to this dealership for over 10 years..."

- CIRASJ

I have been going to this dealership for over 10 years for service with normal great service. The last two time, the service was not the best. The last time they over charged me for my repair and promised me a discount that never happened. During my latest visit, the issue that is went in for was not fixed. I had to return the next day on another issue that was not fixed that they knew about. The service personnel has changed so I am not happy with the change. If I took this survey before my last two visits, I would have given them five stars. I did not work with Rob Newton on this visit. There was someone else that was in charge of service. Rob Newton is a great person to work with. I normally receive a price discount for being a long term customer. I have not been given that discount the last two visits.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rob Newton
December 30, 2020

"I love North End and everyone there!!!They always do..."

- luckyr

I love North End and everyone there!!! They always do above and beyond. Everything you would want in a top quality, excellent dealership!! They rock!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Logan Couture, Rob Newton, Marty Babineau, Michael Pinto
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