North End Mazda - Service Center

Very Helpful , clean, Quick, Polite, offering, clear, Knowledgeable, Close by , no waiting, Comfortable, very organized, Knowledgeable, Close by , no waiting, Comfortable, very organized, More

Service at North End Mazda is reliable and fast. Staff are always friendly and easy to work with. Staff are always friendly and easy to work with. More

I contacted North End Mazda after some debris caused damaged to my car. They worked quickly and efficiently to get the parts and repair my vehicle. damaged to my car. They worked quickly and efficiently to get the parts and repair my vehicle. More

I was waiting for 45 minutes for oil change in the customer service center. The check in process was fast. customer service center. The check in process was fast. More

Dealership found and repaired broken rear diff quickly, even fit me into a busy week. Hero stuff even fit me into a busy week. Hero stuff More

Everything was handled professionally. I was kept up to date of the status of my car. I was kept up to date of the status of my car. More

Everyone at north end Mazda has always been great to work with. They have made things easy for me the customer. with. They have made things easy for me the customer. More

Excellent and speedy service experience. I Would definitely recommend. Car drives great after the service. I Would definitely recommend. Car drives great after the service. More

Great dealership. Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone e Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone else. More

My vehicle arrived at 10am, I arrived myself at 3pm and the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel dumb for asking simple questions. He kept interrupting me and it was really difficult to try and get my vehicle fixed. Collette, was able to answer all of my questions in less than two minutes, and she was so helpful. Secondly, my vehicle's module was fixed. As I was driving home, I noticed that my horn was not reconnected, this is extremely dangerous and I can't believe it. Once I came home, I checked under my hood and noticed all of the plastic casing surrounding my battery was not attached. The next day I returned to fix these problems, however, Matthew was extremely defensive and quite rude. He was not willing to get us any help, just "come back tomorrow, Collette is in". I was not about to leave without my horn being fixed, and running the risk of getting in an accident, how does a dealership allow that?! Then Matthew lied to us. He said that the mechanic that worked on my car was not here. Then 2 minutes later he walks out with the mechanic, ready to fix my problem. The mechanic was apologetic towards his performance and was able to work well with him. Overall, my time there was quite unpleasant, I understand there are a lot of moving parts, but the one individual that was supposed to help us ended up making it much more difficult, and makes me not want to return. More