North Hollywood Toyota

I’ve never experienced such stellar customer service like I do when working with Bianca. I’ve had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. Bianca h I do when working with Bianca. I’ve had Toyotas all my adult life, and would always dread the day when I would have to change out my lease. Bianca has changed this experience for me both times I’ve worked with her. Bianca isn’t your typical car salesperson. She genuinely cares for her customers, goes above and beyond, is attentive listens to the customer’s needs and specifications. She’s kind and sweet and passionate about her job and more importantly, her customers. Toyota will forever have my business, as long as Bianca and other car salespeople are around. Thank you so much Bianca! More

Excellent customer service 10 gold stars to the Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside Service center ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️. I have 1 suggestions. Give everyone a RAISE!! Everyone I came into contact with. From you Paul (he was outside waiting for customers when I drove up & intaking cars & suvs at 8am Saturday morning) to the mechanics and tech that worked on my 2021 Toyota Rav4 and the young lady at the counter that checked me out. She was so nice!! Excellent customer service!!!! Thank you 👏🚘🌮💃🤠 More

Luis has been our go to Guy for over 10 years! 5 cars later and going! Outstanding Service! No Dealer Back and Forth Games, you all know what i mean! Gracias Luis! GoGoGo!!! 5 cars later and going! Outstanding Service! No Dealer Back and Forth Games, you all know what i mean! Gracias Luis! GoGoGo!!! More

Luis was great in helping us with some issues of a recent purchase. Through his patience and persistence, we were able to resolve everything and we are very happy with our purchase. Thanks Luis purchase. Through his patience and persistence, we were able to resolve everything and we are very happy with our purchase. Thanks Luis More

I have purchased two vehicles from this Dealer and both experiences were very pleasant, however, this time I submitted an application for A Prius Prime so as to avoid having to go into the dealer for an ex experiences were very pleasant, however, this time I submitted an application for A Prius Prime so as to avoid having to go into the dealer for an extended period of time. This full online service is advertised by them. The Internet Sales person who spoke to me (I recall the name slightly but am a bit unsure so I wont mention it), spoke to me for a total of less than 3 minutes. He said based on your information you have to come in. I asked, based on my information what would you deem will be a monthly payment, estimate is ok. He said, you have to come in to discuss and then the call ended. In short, he dismissed me, he dismissed my business, he did not afford me the opportunity to discuss, he did not afford me to ability to explain that I have the resources to make the purchase. I was left wondering if this is the new system at Toyota of North Hollywood or should I next time just take my business elsewhere. I am not sure what the reason was, I don't want to speculate, I don't even visit what I thought the reason was for me being dismissed in less than three minutes but I hope this is an isolate incident. I hope this department does better. I really do. More

Loveee Bianca, she was very helpful and honest about which cars would be best. Highly recommend which cars would be best. Highly recommend More

I had a great experience in selling my Rav4. Dani had a I had a great experience in selling my Rav4. Dani had a great customer service and she made so easy to the Process was very quick and she explain ev I had a great experience in selling my Rav4. Dani had a great customer service and she made so easy to the Process was very quick and she explain everything to me and offer was I was expecting. Since a lot of dealers give you very Low Offering but she was very upfront transparent I never had this experience. I will let all my family and friends know about your Toyota and Dani how great you are. Thank you. More

Julio is always very helpful, I bought several cars through him, every time he gets me better deals. Thank you Julio through him, every time he gets me better deals. Thank you Julio More

Luis at North Hollywood Toyota was top notch! He made the process painless, he was honest and it was actually the best car buying experience i have ever had!! process painless, he was honest and it was actually the best car buying experience i have ever had!! More

Wouldn't recommend taking your vehicle here, especially if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for a routine maintenance check (less than 5,000 miles since my last maintenance check), my car driving just fine, and my god the sky was falling and the car was unsafe to hear them talk about all the work I needed done. They claimed the front struts were falling apart and "that's why it's so bumpy when you drive" (I never experienced the car being bumpy) and that the oil pan was destroyed and "that's why it's leaking oil" (my car had never leaked oil), among other things. I was not as forceful as I could have been about pushing back, which is my bad and which they were probably depending on/probably generally depend on with a lot of people they take advantage of here. After I hung up with him, I texted my advisor Russell-- they send you a text encouraging you to reach out to the advisor that way-- to ask that a copy of the estimate be forwarded to me. No reply. I called. The advisor told that he would have to "hand write" the estimate first and suddenly offered up a brake fluid change for free. I was also told work had already begun on my car. When I arrived that afternoon to pick it up, I asked one of the ladies at check out if they had payment plans, considering my bill was (and this is the figure she gave me) $2668. She and her coworker acted like they'd never heard of such a thing and (in this room full of people) made a big thing of having to go get my advisor to ask if he could do that, which was embarrassing for me. After I discussed with him and went back to pay, my total had suddenly risen to ~$2900. This matched neither the estimate that was written out for me, nor the previous figure I was given. The woman checking me out this time (not the same one who was checking me out previously; she just sat there and said nothing) proceeded to treat me like I was nuts, as did the service advisor. I absolutely know what I heard; "six" sounds nothing like "nine," and I recalled, when the first woman told me the total, thinking that the $2668 figure was in line with what I had expected based on the estimate. Even if the first woman misspoke, she should have admitted to that instead of letting me sit there looking like an idiot. Finally, I walked away paying a little over $2700. Still far, FAR more than what I expected or, to be frank, suspect I truly needed to pay for my car that day. I'm disgusted with this location and plan to report them to Toyota corporate. A couple bookends to my experience: *Online, they claim to have a shuttle. This is false. They will order you an Uber to take you back to your apartment. The one they called for me took so long-- over 30 minutes without arriving-- that I eventually had to just tell them to cancel and walk back to my apartment in order to sign into my work in a timely fashion. They can't control the Uber drivers, of course, but they can control that they misrepresent themselves as having a shuttle; I'd have made different plans had I known there wasn't an actual shuttle *The very next morning, I awoke to an email from "Your friends at NoHo Toyota," advising me that my car is in high demand and they'd like to buy it from me. Frankly, this leads me to wonder if the high bill from the previous day was partially an attempt to squeeze me financially and make me think I'd be better off selling my car. It was completely tone deaf, if nothing else, considering it was clear how upset I was by the time I left with my car the previous day I don't like leaving negative reviews, but I'd avoid this place if I were you. More