North Park Toyota of San Antonio

Always proper customer care! 'Paco' took excellent care of my needs...prompt, professional, & personable. BTW, you need to update your list of employees!!!b Old ones still 'Paco' took excellent care of my needs...prompt, professional, & personable. BTW, you need to update your list of employees!!!b Old ones still there, new ones not!! More

Easy going. Respectful. Richard was very respectful and did his part in explaining what the vehicle was about and where I could get all the information I needed after purchas Richard was very respectful and did his part in explaining what the vehicle was about and where I could get all the information I needed after purchase. He gave me a tour as well. Hugo sold me on the warranties however they are pricey and I was told that my transmission would not be covered but Luis another fiancé manager told me today that it was covered under the warranty as long as I am keeping up with my oils changed and other Toyota care. I was assured that in the next 6 years or 100,000 miles if I need anything fixed on the vehicle Toyota would take care of it. I’m holding you to your word. More

Patience Even though I initially went with another dealer, they took a chance and reached out to me. They were able to meet my AWD requirement Even though I initially went with another dealer, they took a chance and reached out to me. They were able to meet my AWD requirement More

Phenomenal Experience from Start to Finish While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio a While navigating to the dealership itself is a bit cumbersome as the roads are a bit confusing with exits and roundabout ways (that's on San Antonio and NOT the dealership), don't be deterred because the service you get supersedes what you will get elsewhere. As soon as I pulled in and parked, Eddie approached us, but not in a pushy sales person type way. He just greeted us and asked if we were working with anybody. Once I shared we weren't, I told him what exactly I was interested in and Eddie showed me directly to that area of the lot. I looked at a TON of Rav4s and Highlanders. Having owned 2 Highlanders previously (1 being the trade in this day) I knew what I was getting but wanted to consider the Rav4 "just in case". There was no hesitation in a "downgrade" if you will on Eddie's part. Eddie was like "Try them all!" He sincerely didn't act as if I was wasting any of his time even with my indecisiveness. He was attentive and even when my trade-in was on the auction block (something like that), he was explaining the process. While we did spend more time there than I would've liked (9:30-2:15) it was certainly explained along the way what we were waiting on, we were offered water, cookies, popcorn, coffee, etc. complimentary while we waited. Once back in finance we were greeted and interacted with Disabled Veteran (I asked - he didn't just throw this info out) Patrick. He was extremely friendly, customer service oriented, explained everything from start to finish, informed us of all options, and made it simple for us to transfer our specialty (Purple Heart) plates along with our registration application. In past experiences (at Universal Toyota) this was NOT an easy process to explain and do...I always felt like I was informing them and impressing the importance to them. I will admit that with my husband's disabilities and "issues" it can be hard to involve him in these processes so he doesn't feel overwhelmed or impatient. We were treated with such respect from start to finish that he remained calm for the entire duration. I have personally purchased from Universal Toyota, Red McCombs, and now North Park Toyota. I was a long time Universal customer for sales and service, but they have always struggled in the customer service department. From start to finish this was a phenomenal experience and I highly recommend both Eddie Hernandez and Patrick Lancaster, not to mention North Park Toyota. You can't go wrong. More

AMAZING! From the moment i got there to the moment i left i felt well taken care of! It’s so welcoming and everyone communicates with you every step of the way From the moment i got there to the moment i left i felt well taken care of! It’s so welcoming and everyone communicates with you every step of the way! More

Nice facility, friendly staff, Vehicle inventory excellent, had to send car back to make ready twice before it was clean, just purchased a new Avalon at another dealership, had the Vehicle inventory excellent, had to send car back to make ready twice before it was clean, just purchased a new Avalon at another dealership, had the exact same issue with make ready had not seen that from a Toyota dealership in all my years of buying Toyota’s. Had appointment to purchase RAV 4 still had to wait an hour for finance to start process. Staff very friendly, asked if I was being help many times by courteous employees. More

Walk In Service Event Without setting up an appointment, Tyler made it easy and quick by changing oil and then getting the required maintenance on my Camry. It was smooth Without setting up an appointment, Tyler made it easy and quick by changing oil and then getting the required maintenance on my Camry. It was smooth and easy. Cost is always good for the services! I've never trusted anyone else with my Vehicle Maintenance!! More

Great Service Another Great Service visit thanks to Fred Duron at North Park Toyota of San Antonio. Fred Duron is the best Maintenance Advisor I have ever had the p Another Great Service visit thanks to Fred Duron at North Park Toyota of San Antonio. Fred Duron is the best Maintenance Advisor I have ever had the pleasure of dealing with. He is friendly, courteous and very professional. My wife and I will continue to deal with North Park Toyota as long as Fred and people of his Caliber are employed there. Thank you Fred. More

Battery Replacement Service staff took care of my battery issue in a quick and timely manner. certified used vehicle warranty was honored without hassle and free of charg Service staff took care of my battery issue in a quick and timely manner. certified used vehicle warranty was honored without hassle and free of charge. More

Service is great.out within the hour they have quoted me. I will take my car there until they quit giving great service. I will buy another Toyota they can g is great.out within the hour they have quoted me. I will take my car there until they quit giving great service. I will buy another Toyota they can give me more gas mileage on a tundra and Tacoma More