North Park Toyota of San Antonio

Great deal! Shopped around at 5 dealerships and none were able to give me the deal that North Park did. Isaac is very knowledgeable and helpful with sale. Shopped around at 5 dealerships and none were able to give me the deal that North Park did. Isaac is very knowledgeable and helpful with sale. More

Unprofessional This is one of those times where if I could give zero stars, I would. The person I had been dealing with, online and text, was Harold. He was cordial This is one of those times where if I could give zero stars, I would. The person I had been dealing with, online and text, was Harold. He was cordial throughout the entire time although he started to do the whole back and forth thing with his manager (Justin) that they’re known for doing. I was pretty set on a number and after some time, we couldn’t agree on a number and I thanked him for his time and was ready to walk out since it was late and I was ready to go. As Harold was walking me out he stops by another managers desk and again they ask the same questions to see how they can “earn your business”. I let him know I had a number in mind and if it can be met then we have a deal if not then that’s ok and maybe another time. He calls Justin over and again starts discussing the options. After I let them know for the umpteenth time what it was I was looking for as it hadn’t changed, he says he’ll go “run some numbers” again. Justin goes runs numbers a couple more times and still not what I asked for. I extend my hand to thank Harold for his time and let Justin know I will pass. Justin tells me “he’d hate for me to wake up Monday morning and wish I had taken the offer”. I tell him maybe I will or maybe I will not. I go to look at the paper again and said I’ll think about it and was going to take a picture of it so I can mull over the offer. He jerked the paper out of my hand and said “I won’t be having you use my numbers to get a better deal”. I was shocked at how he had yanked the paper out of my hand and said what he did. Completely unprofessional! Early on I had given Harold a number and once I had done that, i never wavered from that and wasn’t rude about them not being able to give me the offer I had wanted. Don’t waste your time going here and if you must, be extremely leery of Justin. More

Strong attention to detail and transparency Joe was very helpful and provided excellent customer service. He was very transparent with the pricing and very knowledgeable on the specifications o Joe was very helpful and provided excellent customer service. He was very transparent with the pricing and very knowledgeable on the specifications of the vehicle. More

Prompt Service This service department has always provided fast and friendly service to me. Service advisor Michael Nolte was helpful and friendly. An added plus i This service department has always provided fast and friendly service to me. Service advisor Michael Nolte was helpful and friendly. An added plus is that the dealership will shuttle you to and from work while your vehicle is being worked on. More

Friendly. Hassle free. Accommodating It was the most positive purchase experience. No pressure. Joe Hernandez did a great job. He is professional, courteous and extremely knowledgeab It was the most positive purchase experience. No pressure. Joe Hernandez did a great job. He is professional, courteous and extremely knowledgeable. Clone him if you can! More

Excellent service My wife and I would like to thank Fred Duron for an excellent service experience. His customer service was off the charts. Thank you Fred and North Pa My wife and I would like to thank Fred Duron for an excellent service experience. His customer service was off the charts. Thank you Fred and North Park Toyota More

Excellent Every time im at north park i feel like im at home relaxing while my vehicle is being maintenanced. Service was quick ! & I also got a nice gesture of Every time im at north park i feel like im at home relaxing while my vehicle is being maintenanced. Service was quick ! & I also got a nice gesture of getting my vehicle cleaned! More

Always proper customer care! 'Paco' took excellent care of my needs...prompt, professional, & personable. BTW, you need to update your list of employees!!!b Old ones still 'Paco' took excellent care of my needs...prompt, professional, & personable. BTW, you need to update your list of employees!!!b Old ones still there, new ones not!! More

Easy going. Respectful. Richard was very respectful and did his part in explaining what the vehicle was about and where I could get all the information I needed after purchas Richard was very respectful and did his part in explaining what the vehicle was about and where I could get all the information I needed after purchase. He gave me a tour as well. Hugo sold me on the warranties however they are pricey and I was told that my transmission would not be covered but Luis another fiancé manager told me today that it was covered under the warranty as long as I am keeping up with my oils changed and other Toyota care. I was assured that in the next 6 years or 100,000 miles if I need anything fixed on the vehicle Toyota would take care of it. I’m holding you to your word. More

Patience Even though I initially went with another dealer, they took a chance and reached out to me. They were able to meet my AWD requirement Even though I initially went with another dealer, they took a chance and reached out to me. They were able to meet my AWD requirement More