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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.2
804 Reviews

804 Reviews of North Park Toyota of San Antonio - Service Center

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January 29, 2021

There did not honor the lifetime oil changes. They decided after 2 years not to honor that agreement anymore and we're rude about it as well. Eloy was worst advisor. Horible customer relations skills. More

by desischlansky
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Eloy and service manage
August 12, 2020

Needed an airbag replaced due to recall. Called and gave them the recall info. Said it would take a week to get part and about two hours to replace. Scheduled the repairs so we wouldn't be without th More

by Terriladams
Recommend Dealer
No
Employees Worked With
David Haywood
Aug 27, 2020 -

North Park Toyota of San Antonio responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service took longer than expected. We would love to see what we can do to earn back your trust. Please contact Justin Pilcher at Jpilcher01@nptosa.com and we will do our best to make this better.

July 30, 2020

Best General Manager Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor More

by usualdo salgado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tania Eubanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

North Park Toyota of San Antonio responded

Todos los días nos esforzamos por ser excelentes: las revisiones como la suya siempre son el objetivo. Gracias por tomarse el tiempo de su ocupado día para reconocernos.

July 08, 2020

Bad experience with buying parts here. Bought a new windshield. Arrived with damage on bottom corner which I did not catch until I reached my glass installer. Was basically told to go pou More

by MattTx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 24, 2020 -

North Park Toyota of San Antonio responded

Thank you, Matt, for your feedback. It is our goal that every customer is 100% satisfied after making a transaction with us, so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Justin Pilcher at Jpilcher01@nptosa.com and we will do our best to make this better.

Jul 29, 2020 -

MattTx responded

Email was sent to Justin Pilcher on 7/24. Update: 9/2/20. Justin never responded to me through email when I contacted him as requested, just through here initially on 7/24/20. Probably posted his initial response to make others who read this review that they actually care and want to resolve this when it is more of hoping it just gets buried. That seems to be their real goal, not "100% satisfaction".

July 06, 2020

Excellent Customer Service Mr Fred Duron is truly a blessing to this dealership, he not only provides his customers with service but with valuable advice on how to care for our More

by oldschoolguy52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 03, 2020

Great experience. Oil change was done quickly and to my satisfaction. Great job.. I will continue to use the service department for all of my other Toyota vehicles. More

by Fabian
Recommend Dealer
Yes
Employees Worked With
Michael Cisneros
Mar 04, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 29, 2020

The service is first rate every time. Customer service is great and friendly. Profession in all that they do. Also thanks for giving us a military discount for serving our country. More

by davidgalloway
Recommend Dealer
Yes
Employees Worked With
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

February 21, 2020

Excellent, professional service completed within the estimated time. Confortable facilities and complimentary snacks, water, soda and coffee made my stay enjoyable. Free complimentary multipoint inspec More

by Camy2012
Recommend Dealer
Yes
Employees Worked With
Eloy Munoz, Service Advisor
Feb 24, 2020 -

North Park Toyota of San Antonio responded

Thank you for your positive feedback!

February 13, 2020

Zachary Johnston was very friendly. He set our expectations on the amount of time it was going to take. Everyone at the service was very friendly. More

by Mdgonz76
Recommend Dealer
Yes
Employees Worked With
Zachary Johnston
Feb 14, 2020 -

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

February 12, 2020

Excellent customer service as a a Toyota owner, excellent reminders of maintenance needed and communication. Expect to stay as a long customer in next cars. More

by Quirinavalero
Recommend Dealer
Yes
Employees Worked With
Clint
Feb 13, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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