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North Penn Mazda - Service Center

Colmar, PA

4.8
1,987 Reviews

1,987 Reviews of North Penn Mazda - Service Center

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December 23, 2021

I had to make a return trip to fix my previous service visit. That involved a 90 minute drive back to the dealership one way. Amounted to three hours of my time. Some accommodation should have been ext More

by MARYZV
Recommend Dealer
No
Employees Worked With
Wil Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2021 -

North Penn Mazda responded

Dear MARYZV, We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Amanda Young North Penn Mazda Service Manager 267-956-1160

December 23, 2021

Reliable transparent service. Highly recommend to everyone who wants their vehicle to get the proper maintenance and repairs service with a reasonable and affordable price. More

by gonzag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Kind, prompt, and thorough service. The video they provide of your car is evidence of top tier service. More

by Rackerman711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Good explanation of what the car needed . Friendly .Nice waiting room and coffee. Good job. More

by Rnodrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2021

They scammed me and never fixed me car.. I would love my money back thanks More

by Thompsondustyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wil Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

North Penn Mazda responded

Dear Thompsondustyj, My name is Amanda Young, Service Manager at North Penn Mazda. I’m very sorry to hear about your recent service visit. If you could please give me a call at 267-956-1160, I would like to discuss the concerns you have with the service you received. I look forward to hearing from you soon.

December 17, 2021

Great team, friendly, helpful, and honest. From my initial lease of my CX-9 and every service the team at North Penn have always been attentive and helped me with my questions. I wouldn't hesitate com More

by IAN.YATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

The service here is outstanding. I’m particularly impressed with the technician video detailing what’s being done to my car. Will and the other service personnel are very courteous and helpful in t More

by SCLAY1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2021

I was very pleased with the service and everyone is so charming that works for you I admire that you keep your waiting room so clean and the restroom thank you I’ll see you in six months More

by BFHQUILTER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2021

Whenever I go there fir service it’s great. Catie usually waits on me an she is just great. More

by Karl Scholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2021

Everything runs like clockwork. Friendly, courteous people and reliable service. I will continue to bring my car for service. More

by Acarsonrn69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
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