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North Penn Mazda - Service Center

Colmar, PA

4.8
1,986 Reviews

1,986 Reviews of North Penn Mazda - Service Center

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May 20, 2021

Good service and prompt attention to my needs. But I’m not happy with the trouble I’m going through with this unreliable car.k hi More

by ALIABBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021

Prompt service upon arrival, appt time was right on. Wil Jones courteous, pleasant & advise of what was being done, approx amount of time & directed us to comfortable waiting area & amenities offered. Servi More

by BBLLANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021

Great communication, prompt responses and completed on my time frame! Will recommend to friends. Bought here, but usually serviced elsewhere, will be back again, thanks. More

by mandmburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021

Had great service from the time I entered the new check in area. Caitlin was very professional and efficient getting my car checked in for service. Julian provided a video update regarding my inspection More

by BMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unfortunately, I did not get a name for the gentleman who processed my car at checkout. He was very friendly.
May 19, 2021

Great dealer, great people, great service and a brand new show room! I highly recommend. They also treated me right when I bought the car. More

by hhbah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
May 19, 2021

Been a customer since the 90's,this is the best dealership and staff , still come here to buy and service cars even though I now live an hour away ! More

by Northpennfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021

The receptionist is the rudest receptionist I have ever dealt with at a car dealership . She is also rude on the phone . This is not the first time I have experienced this w the receptionist More

by LDORAZIO73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

North Penn Mazda responded

On behalf of the Service Team here at North Penn Mazda, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the communication with the receptionist is understandable and your experience is unacceptable. I thank you for taking my call yesterday and as promised, I have had a conversation with the parties involved. If there is anything else I can do, please don't hesitate to reach out to me. Thank you again for the feedback. Amanda Young-Service Manager

May 17, 2021

I am happy with the service that I received. It was fairly easy to schedule an appointment at a convenient time, and the service advisor made a good suggestion. Thank you More

by leftybill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021

Every time I bring my car in, the service department immediately begins working on my car. The work is always done well and I the time promised. When I have needed to leave the car, getting a replacemen More

by SEMCCLELLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021

I was very pleased with the outstanding service from Will Jones and Sean the technician. I would highly recommend North Penn Mazda to everyone. Service was excellent. More

by pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, the technician
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