North Penn Mazda - Service Center

Longer than usual wait but good service Time waiting for vehicle to be completed was a little longer than usual. About 2 hrs and usually it’s no longer than an hour for an oil change and ins Time waiting for vehicle to be completed was a little longer than usual. About 2 hrs and usually it’s no longer than an hour for an oil change and inspection. Other than that staff was very helpful and service was good. More

Easy. Painless. started with a warm greeting. followed by people that knew why i was there. asked if i had any other needs or questions. told me approximately when it started with a warm greeting. followed by people that knew why i was there. asked if i had any other needs or questions. told me approximately when it would be completed and how they would contact me. directed me to the driver that would take me to my place of work. called earlier than planned and had driver pick me up. More

Service Wil Jones was amazing and helped me out tremendously. Super polite and was able to get my issue solved. I spoke with Morgan on the phone when I made m Wil Jones was amazing and helped me out tremendously. Super polite and was able to get my issue solved. I spoke with Morgan on the phone when I made my appointment. She was very polite and it was super easy to book my appointment. More

excellent and professional Caitlin was friendly and understood what my service needs were. Chris the tech did an excellent job on getting me back on the road a.. The both of th Caitlin was friendly and understood what my service needs were. Chris the tech did an excellent job on getting me back on the road a.. The both of them were very professional and the both of them did an excellent job. I rate them and North Penn Mazda a 10++..... More

Efficient From checking in, to video of my vehicle, and prompt courteous service it's a pleasure to have my car serviced here. Everyone is professional and take From checking in, to video of my vehicle, and prompt courteous service it's a pleasure to have my car serviced here. Everyone is professional and takes the extra step to satisfy their customers. More

Excellence!! Everything happened just right!! Service, price, time, experience, convenience!! I will continue to use North Penn Mazda for my service needs!! Thanks Everything happened just right!! Service, price, time, experience, convenience!! I will continue to use North Penn Mazda for my service needs!! Thanks to all involved!! More

Always friendly and customer focused Friendly, always very customer oriented. From sales to service, always keep the customer as number one, No pressure, and that's why I have purchased Friendly, always very customer oriented. From sales to service, always keep the customer as number one, No pressure, and that's why I have purchased many vehicles from here. More

Great place and great people Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda any Friendly and trustworthy people. Fast service great clean work. The whole staff are friendly and are honest. Great all around won’t take my Mazda anywhere else. More

Great dealership This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyon This is a great dealership with an excellent staff! Everyone from sales to service has always been helpful and friendly! Highly recommended to everyone I come in contact with. More

Shoddy Maintenance I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely c I always thought highly of this dealership after buying my Mazda 6 a couple years ago. But a recent issue with the service department has completely changed my opinion. I spent over $600 for maintenance that included tire rotation and brake work. A couple days later I heard a rattling sound coming from one wheel that got progressively worse. I pulled over and found that two lug nuts were so loose I could turn them with my fingers. Further inspection found that all ten front wheel lug nuts were not tightened. I quickly tightened all of them and the problem was solved. I called North Penn Mazda and their theory was that the technician had a faulty torque wrench. I don’t accept this because the back wheels were completely tight, so that suggests the technician simply forgot to tighten the front wheels. This basic error could have been disastrous as I drove at highway speed for a couple days. Since North Penn Mazda didn’t take this seriously, I reported it to Mazda USA and got no response from them as well. I will not let North Penn Mazda touch my car again, and will never buy another Mazda. Mazda could have kept me as a customer with a simple call or words of concern, but that didn’t happen. More