North Penn Mazda - Service Center

Headlights were flickering and was a safety hazard for my daughter. Issue was the pcm needed an update. Warranty was expired but this should have been covered by the dealer. Instead was stuck with a $130 bil daughter. Issue was the pcm needed an update. Warranty was expired but this should have been covered by the dealer. Instead was stuck with a $130 bill for something that should have been treated as a recall. Minimum should have been a severe discount instead dealer was inflexible and had to pay full price for a commonly known issue with a TSB. I will not be returning to this dealer for service on any of my Mazda vehicles. More

Professional, courteous, respectful and thorough from sales through service. Service pays attention to detail and reviews work that has been completed. Also informs you of any potential problems that may sales through service. Service pays attention to detail and reviews work that has been completed. Also informs you of any potential problems that may be ahead. More

The service intake staff was extremely pleasant and helpful. Will went out of his way (literally) to assist me. Both employees who arranged and then dealt with the return of the loaner car were profe helpful. Will went out of his way (literally) to assist me. Both employees who arranged and then dealt with the return of the loaner car were professional and friendly. More

Came in 2/6 for 2nd recall on airbag. After working on it, the airbag light came on. Never on before. Catie said not your fault.Repair $615. I said you should make it right. Catie said she would"reach out it, the airbag light came on. Never on before. Catie said not your fault.Repair $615. I said you should make it right. Catie said she would"reach out" to Mazda to see if they would help. I said YOU are Mazda to me. Catie said I would hear from her in 2-3 days. I have heard nothing. I'll never be back for service and I'll tell everyone I meet about this. My son sold me this car while working for you. I'll never buy another Mazda. More

Great service and everyone one is very pleasant! Price is the same has other shops for the same services! Like the fact that they provide free loaners! is the same has other shops for the same services! Like the fact that they provide free loaners! More

A service department that cares about about their customers. Amanda immediately showed concern regarding a possible issue with our car and responded promptly via email, and this was after hours ! Caitlin then ho Amanda immediately showed concern regarding a possible issue with our car and responded promptly via email, and this was after hours ! Caitlin then hopped on it once I got to the dealership, had the techs check it out and got back to me, explained the situation, which was not included in the manual with the answers I needed. Again great customer service ! More

Always accommodating and helpful. Facilities are currently under construction will be better once all of that is done. Look forward to seeing it. Good luck. currently under construction will be better once all of that is done. Look forward to seeing it. Good luck. More

First service at 5K miles. Friendly staff fir loaner car, Simple reason for the visit, Will displayed a courteous friendly respect for the customer, responded to my questions knowledgeably. Pleased. Simple reason for the visit, Will displayed a courteous friendly respect for the customer, responded to my questions knowledgeably. Pleased. More

I didn't think my car was going to run and drive the same as it did before the accident (not my fault btw) but it does and I'm so glad to have it back!! Thank you North Penn Mazda!! as it did before the accident (not my fault btw) but it does and I'm so glad to have it back!! Thank you North Penn Mazda!! More

Amanda and her team are awesome! Great customer service! We really like the video assessment of my car, it is always a great feature and very informative. We really like the video assessment of my car, it is always a great feature and very informative. More