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North Penn Mazda - Service Center

Colmar, PA

4.8
2,017 Reviews

2,017 Reviews of North Penn Mazda - Service Center

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March 09, 2020

The employees I dealt with were very nice and efficient. Even with construction the service department was easy to locate. It was a pleasant experience. More

by JKAYS77
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and are glad to know that we have done our job with redirecting customers to our temporary location. We look forward to seeing you at your next visit.

March 09, 2020

Always a good experience when I take my car in for service or oil change. I am in and out in a jiffy. Place is always clean More

by Ljb2148
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

March 03, 2020

Quick, great, affordable and honest. Customer service informed me of the status of my vehicle the whole time. I would definitely recommend North Penn Mazda. More

by ERIC76210
Recommend Dealer
Yes
Employees Worked With
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you Eric for sharing your experience with us. We appreciate you taking the time to share this feedback with us. We look forward to seeing you at your next visit.

March 01, 2020

Great service for a great car. Can’t wait to see the new and improved building under construction. I do all my car service at north penn More

by rtsbuzz
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team. We will be sharing your feedback amongst our team.

March 01, 2020

The service department is always great. They provide fast and friendly service each time I’m there. They take very good car of me and my CX-5. More

by AFIELDER2
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you Allison for sharing this feedback with us. Our goal is 100% customer satisfaction and it seems as over the years we have achieved that goal with you!

February 27, 2020

Very quick service, comfortable waiting room and very friendly associates! I highly recommend North Penn to everyone. And a free car wash coupon was unexpected. Thank you so much! More

by Maureen
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you Maureen for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you at your next visit!

February 26, 2020

Wonderful attention and I even had a beautiful loaner Mazda. Very caring and professional. Even the young man who took my payment was nice. A well run , clean organization. The owner should give everyone More

by maryanngross
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service man who presented video very cool. and the. sweet young lady who presented me with loaner Mazda. l
Apr 01, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience MaryAnn! We appreciate the feedback and look forward to continuing our relationship in the coming years. We will be sure to invite you to the Happy Hour :)

February 26, 2020

As has been the case in past visits for service, the car was taken at the time promised, and the work was completed in the time estimated when I called to schedule the appointment. Wil Jones kept me advise More

by GJSCOPINICH
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

February 25, 2020

Headlights were flickering and was a safety hazard for my daughter. Issue was the pcm needed an update. Warranty was expired but this should have been covered by the dealer. Instead was stuck with a $130 bil More

by Mazda511
Recommend Dealer
No
Employees Worked With
Caitlin Landis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

North Penn Mazda responded

Mazda511, On behalf of North Penn Mazda, I would like to apologize for your frustrating experience with our service department. When you spoke with Catie when you first arrived, you were told that the charge to update the PCM would be $132.95 plus tax. There is a TSB (technical service bulletin) on the vehicle for the concern you were having, not a recall. TSBs can be informative, specify diagnostic steps or require new parts or adjustments to address a specific problem. However, a TSB is not a diagnosis, but a guide to proper diagnosis. A TSB is a voluntary repair and may not be applicable if you’re not experiencing the problem it covers. The TSB is covered under warranty during the Basic Warranty on the vehicle, which for your vehicle expired at 36,000miles or the Federal Emissions warranty which expired at 80,000miles. Outside of the warranty period, which your car has 102,000 miles, the TSB procedure still would apply, but parts and labor would be the responsibility of the owner. This is a decision that Mazda makes, not us as a dealership. We were not trying to charge you for something that is a recall, as it is not a recall. If you would like to discuss this concern further, you can contact me directly at 267-956-1162. Thank you. Sincerely, Amanda Young Service Manager

February 21, 2020

Professional, courteous, respectful and thorough from sales through service. Service pays attention to detail and reviews work that has been completed. Also informs you of any potential problems that may More

by HAGUINETTE
Recommend Dealer
Yes
Employees Worked With
Dan Oestreich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

North Penn Mazda responded

Thank you Ms. Guinette. We appreciate the feedback and look forward to servicing your vehicle for years to come!

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