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North Penn Mazda - Service Center

Colmar, PA

4.8
1,986 Reviews

1,986 Reviews of North Penn Mazda - Service Center

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July 29, 2019

Best Service Around I have found North Penn Mazda to be reasonable in their pricing and upfront about notifying you when any unknown costs arise. Courtesy cars, shuttle s More

by Jbminer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

North Penn Mazda responded

We are so glad to hear about your experience here. Thanks for being a loyal North Penn customer. - Kyle Neith

July 26, 2019

Always doing their best! Mazda and their TEAM always gives their all! Every time I’ve bought our Mazda CX5 in for inspection or detailing, I’ve had top notch dealings with ver More

by Deb & Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Jul 29, 2019 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

July 26, 2019

Very professional Great dealer to do business with.very efficient and got the job done on the time frame they had told me.They washed my car for me also. More

by Robertson1446
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. We appreciate the feedback and look forward to your next service visit!

July 22, 2019

Vehicle Inspection Inspection went well. We recently recommended North Penn to a friend for their Mazda repair, ot was dropped off there recently. Thank you for getting More

by tmountsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

North Penn Mazda responded

Thank you for sharing the positive feedback from your service visit with us. We appreciate you recommending us to friends as word of mouth is the best recommendation we could get! We look forward to seeing you, and your friend, at the next service visit!

July 22, 2019

Pleasant helpful staff. After squeezing my appointment in before leaving for vacation, your staff was extremely courteous. I was on my way in an hour. On the way out to my c More

by JAckiezd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

North Penn Mazda responded

Thank you for taking the time to not only share your experience with us, but also the man who was looking to purchase a Mazda at our dealer. We appreciate you taking the time to let us know how we are doing! We hope you have a good vacation and we will see you at your next visit.

July 18, 2019

Unable to determine the issue My Mazda CX-5 is losing engine oil. I've had to add multiple quarts of oil during my time driving the vehicle. However, every time they check the oil More

by TomR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilkins Jones
Jul 29, 2019 -

North Penn Mazda responded

Mr. Rawcliffe, As Wil had explained to you when you were in for your oil level check, we do not see the vehicle on a regular basis for oil changes. The first time we saw the car was in June of 2017 at 19,872 miles when we did an oil change. The next oil change done by us was in June of 2018 at 31,271 miles and at your request, we suggested the car be brought back in 1,200 miles to check the oil level. In August of 2018 at 33,232miles we checked the oil level and it was at the fill mark at that point so we did not have to adjust the level. In September of 2018 we did recheck the oil level again at 34,643miles and again, the oil level was within the acceptable range and we did not adjust it. We did not see the vehicle again until 43,413miles at which time we did an oil change and requested you to bring the vehicle back in 1,200 miles to recheck the oil level as you felt it was burning oil. When you brought it in at 44,816 miles the oil level was still at the fill level. We cannot confirm that the vehicle is losing oil as you do not service the vehicle regularly with us and we cannot verifiy if another shop is filling the oil to the correct level. We also cannot confirm what type of oil they are using. We are not trying to "cover" anything up but rather we are not able to duplicate an issue with your vehicle. There would be no reason for us to not fix the car if there were an issue as it would be work for our technicians. If you would like to discuss this further, please contact me at 267-956-1160. Thank you. Amanda Young Service Manager

July 18, 2019

Great Customer Service From booking online to drop of and then being told the job is complete every step done with personal care and attention to getting your service done w More

by TONYJANNETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

North Penn Mazda responded

Thank you Tony for sharing your experience with us. We appreciate the kind words and, as always, we look forward to seeing you at your next visit!

July 18, 2019

Recall service Everyone was very nice and courtesy. Helpful and explained everything very thoroughly. One of the best customer service experiences I've had. Will de More

by GSANTANA339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Jul 22, 2019 -

North Penn Mazda responded

We are glad you had a positive experience as we know recalls can be no fun. Our goal is 100% satisfaction and it appears as though we achieved that at your visit. Thank you again for taking the time to share your experience with us and we look forward to seeing you at your next visit!

July 18, 2019

Warranty recall and first service I was thrilled with the video technology allowing me to be kept up to date on what was being done to my car. The technician thoroughly explained what More

by Madisonmazda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 22, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We apprecaite the positive feedback and look forward to seeing you at your next service!

July 09, 2019

Service on CX-9 I dropped my car off in the morning for its first service and it was ready in the afternoon. The staff was helpful and answered any of my questions. T More

by BSTOZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Catie. We will be sharing your feedback amongst our team.

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