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North Penn Mazda - Service Center

Colmar, PA

4.8
2,009 Reviews

2,009 Reviews of North Penn Mazda - Service Center

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January 08, 2019

Recall nitice Took my car in for a recall notice. I arranged a wait appointment, and they took my car on time, finish the inspection for the recall very quickly, an More

by JQUINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

North Penn Mazda responded

Thank you for the positive feedback! We appreciate you taking the time to share your experience with us.

January 04, 2019

Complimentary first service I visited North Penn Mazda for my first service on my new 2018 CX 5. Everyone was very polite, the service was completed quickly, and my vehicle was l More

by PRINCIPALGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Stoothoff
Jan 09, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience about your recent service visit with us. We are glad to hear everything went as planned at your visit! We appreciate the feedback and look forward to your next visit with us.

January 02, 2019

No issue this time Previous service experiences were not that great, but this time it was good. No surprise at check out. As always Wil Jones was great. Loaner car servi More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Jan 02, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. I do apologize that your previous experiences were not great, however it makes me happy to hear that this one was better for you. If there is anything I can do now or inthe future you can contact me at 267-956-1160. Thank you again for the feedback as we do value our customers and their experiences here. Amanda Young Service Manager

January 01, 2019

Great Service NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup whe More

by TOM.MCGUIRE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil in Service
Jan 02, 2019 -

North Penn Mazda responded

Thank you for the kind words and positive feedback Tom! We appreciate you taking the time to share your experience with us.

January 01, 2019

Windshield replacement Wrong windshield was ordered even though the appointment was made weeks in advance. Repair took three days and cost us additional $18 on loaner car in More

by JJJLSTACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will ?
December 31, 2018

Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More

by RHTORRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. Thank you for the positive feedback regarding your service visit and we look forward to seeing you next time!

December 28, 2018

Highly recommended I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's alway More

by JEFFBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us Jeff. We do appreciate your feedback and honesty. We will be here for you in the future whenever you need it!

December 27, 2018

Always Great Service The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer se More

by ROBERT.MIDDLEBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget the name of the individual who greeted me and explained everything, but he was terrific.
Jan 02, 2019 -

North Penn Mazda responded

Thank you Robert for taking the time to share your experience with us. We value our customers and strive to make each service visit better then the last! We appreciate the feedback and look forward to seeing you at your next visit.

December 26, 2018

Consistently good service I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to a More

by MarcR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
Jan 02, 2019 -

North Penn Mazda responded

Thank you for the feedback Marc! We appreciate you taking the time to share your experience with us. I hope you had a wonderful Holiday Season and we will see you at your next appointment :)

December 22, 2018

Great experience Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots o More

by NATECLIME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Sheehan
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