2,009 Reviews of North Penn Mazda - Service Center
Recall nitice Took my car in for a recall notice. I arranged a wait appointment, and they took my car on time, finish the inspection for the recall very quickly, an Took my car in for a recall notice. I arranged a wait appointment, and they took my car on time, finish the inspection for the recall very quickly, and even sent a technician video of the car itself with the technician speaking about what he found. Excellent way of informing the customer about what’s going on, and also alerted me to the fact that my car would soon be out to take home. Great overall experience. More
Complimentary first service I visited North Penn Mazda for my first service on my new 2018 CX 5. Everyone was very polite, the service was completed quickly, and my vehicle was l I visited North Penn Mazda for my first service on my new 2018 CX 5. Everyone was very polite, the service was completed quickly, and my vehicle was left right by the door for me to hop in and drive. More
No issue this time Previous service experiences were not that great, but this time it was good. No surprise at check out. As always Wil Jones was great. Loaner car servi Previous service experiences were not that great, but this time it was good. No surprise at check out. As always Wil Jones was great. Loaner car service is very convenient. More
Great Service NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup whe NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup when other parts arrive. Really appreciate their work. And I highly recommend them. More
Windshield replacement Wrong windshield was ordered even though the appointment was made weeks in advance. Repair took three days and cost us additional $18 on loaner car in Wrong windshield was ordered even though the appointment was made weeks in advance. Repair took three days and cost us additional $18 on loaner car insurance. Not a happy camper. More
Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More
Highly recommended I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's alway I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's always friendly, prompt service that's explained in detail to me, and I never feel like I'm being up-sold or taken advantage of. Their staff is always courteous and professional. More
Always Great Service The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer se The service department at North Penn Mazda has always been superb. While we own two other vehicles of different manufacturers, none of those dealer service departments compare to North Penn. From the minute you walk in and are greeted to the time you check out, the individuals are friendly and courteous. The receipt of a video as service is being done is an amazing touch. The service engineers are thorough in their descriptions and friendly. What a terrific experience time after time. More
Consistently good service I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to a I’ve been coming here for 15 years and getting consistly good service, including regular maitenance and work at the body shop. I would recommend to anyone. More
Great experience Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots o Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots of spots missed.I was under the impression that it was washed by a person in your detail dept. Sincerely.........Nate More