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North Penn Mazda - Service Center

Colmar, PA

4.8
2,033 Reviews

2,033 Reviews of North Penn Mazda - Service Center

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January 10, 2019

Always have a great experience at North Penn. Everything from the buying experience of my Mazda 3 to the service, my wife and I have been very happy with North Penn Mazda. The service center will More

by JOHNADA42201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Jan 17, 2019 -

North Penn Mazda responded

Thank you for the great review! We strive for 100% customer satisfaction and it seems we achieved that with you! We look forward to your next visit with us.

January 09, 2019

Awesome dealership Was a pleasure dealing with Mazda on every level from sales to service to the Collision Center unfortunately had to use the collision center, due to s More

by SCAMP2531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oestreich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot to get their names but the two people in the Collision Center were awesome from the girl at the front desk to the gentleman who came out to assess the vehicle
Jan 15, 2019 -

North Penn Mazda responded

Thank you for your business. We are glad you had a great experience with us. We truly try to make this an easy and fun process! Enjoy your new car. - Kyle Neith

January 09, 2019

Really nice people and really great service My experiences at North Penn Mazda has always been great...from sales to service. Such nice people! I would recommend this dealership to anyone intere More

by nvpinto1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

North Penn Mazda responded

We appreciate the feedback. Thank you for the kind words as 100% customer satisaction is our goal and it appears that we have achieved that with you during your service.

January 09, 2019

Great customer service, usual dealership pricing The video summary by the tech is an awesome feature! Amanda has been great helping me with a possible warranty claim. No conclusion yet on if it's a More

by SCRAPMASTER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

North Penn Mazda responded

Thank you for the kind words Mark. I will continue to answer any questions that you have in reference to your CX5. We hope to see you at your next service visit!

January 08, 2019

Recall nitice Took my car in for a recall notice. I arranged a wait appointment, and they took my car on time, finish the inspection for the recall very quickly, an More

by JQUINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

North Penn Mazda responded

Thank you for the positive feedback! We appreciate you taking the time to share your experience with us.

January 04, 2019

Complimentary first service I visited North Penn Mazda for my first service on my new 2018 CX 5. Everyone was very polite, the service was completed quickly, and my vehicle was l More

by PRINCIPALGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Stoothoff
Jan 09, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience about your recent service visit with us. We are glad to hear everything went as planned at your visit! We appreciate the feedback and look forward to your next visit with us.

January 02, 2019

No issue this time Previous service experiences were not that great, but this time it was good. No surprise at check out. As always Wil Jones was great. Loaner car servi More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Jan 02, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. I do apologize that your previous experiences were not great, however it makes me happy to hear that this one was better for you. If there is anything I can do now or inthe future you can contact me at 267-956-1160. Thank you again for the feedback as we do value our customers and their experiences here. Amanda Young Service Manager

January 01, 2019

Great Service NP Mazda was spot on with service again. Video of the needed repairs with mechanic explanation is a great idea. Even helped me schedule a followup whe More

by TOM.MCGUIRE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil in Service
Jan 02, 2019 -

North Penn Mazda responded

Thank you for the kind words and positive feedback Tom! We appreciate you taking the time to share your experience with us.

January 01, 2019

Windshield replacement Wrong windshield was ordered even though the appointment was made weeks in advance. Repair took three days and cost us additional $18 on loaner car in More

by JJJLSTACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will ?
December 31, 2018

Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More

by RHTORRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. Thank you for the positive feedback regarding your service visit and we look forward to seeing you next time!

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