North Penn Mazda - Service Center

North Penn Mazda responded

Thank you so much for the fantastic 5-star review! We're thrilled to hear you had another great experience with the team here at North Penn Mazda. It means a lot to know you found everyone helpful and professional—and we’re even more excited that you’re loving your new car! We truly appreciate your continued support and look forward to seeing you again down the road.

North Penn Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that Vinny provided a helpful and informative experience without ever being overbearing—that’s exactly the kind of service we aim for. We’re also glad the paperwork process was smooth and organized for you. We’ll be sure to pass your kind words along to Vinny. Thanks again for choosing us—we truly appreciate your support!

North Penn Mazda responded

Thank you so much for the fantastic review! We're thrilled to hear that your inspection went smoothly and that you appreciated the complimentary car wash and the detailed video from our service tech. It's great to know our team's honesty and expertise made a positive impression — that's exactly the experience we strive to deliver every time. We truly appreciate your support and look forward to seeing you again soon!

North Penn Mazda responded

Thank you so much for the incredible review! It truly means the world to us that, even with another Mazda dealer nearby, you choose to bring your vehicle to us. Your trust and continued loyalty to our service team is the highest compliment we could receive. We're honored to be your go-to for all things Mazda, and we’ll keep working hard to earn that trust every time you visit. Thanks again for being part of the North Penn Mazda family!

North Penn Mazda responded

Thank you so much for the great review! We're thrilled to hear that everything went smoothly and that our team was able to provide a fast, friendly, and helpful experience. It means a lot to know you left happy and well taken care of. If you ever need anything down the road, we’re always here to help!

North Penn Mazda responded

Thank you so much for the fantastic review, Jesjmlucas! We're thrilled to hear that our receptionist made scheduling your CX-5’s service easy and that Caitlin provided you with excellent customer care. We’re also glad the technician’s video helped give you a clear look at your vehicle’s condition—transparency and trust mean everything to us. We truly appreciate your kind words and look forward to seeing you again at your next visit!

North Penn Mazda responded

Hi Dareim, Thank you for your feedback and for the kind words about our service — we’re glad to hear it was excellent! We’re truly sorry to hear that the 3% credit card service charge affected your experience. Unfortunately, this has become a more common practice due to rising processing costs from credit card companies. We’ve done our best to be transparent by posting notices on all entry doors, windows, and service counters, and we always offer the option to pay with cash or debit without any added fees. We completely understand how this may have come as a surprise and regret that it disrupted your stay. Like you, we hope things can shift in the future so that we no longer need to apply this charge. Thank you again for visiting us — we truly appreciate your business and hope to welcome you back soon under better circumstances.

North Penn Mazda responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you've consistently had a great experience with Mazda and with Wil Jones. Providing excellent service and keeping our customers informed every step of the way is what we strive for. We truly appreciate your continued trust and loyalty—see you next time!