North Penn Mazda - Service Center

Always efficient Car was ready when I got there and always friendly service Wil was awesome! always friendly service Wil was awesome! More

All was very professional and respectful. However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and b However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and beyond for me. More

Hi I did. 5 Honest dealership. Excellent service. There was an issue with my vehicle (which certainly was not their fault), but they made it right and took car 5 Honest dealership. Excellent service. There was an issue with my vehicle (which certainly was not their fault), but they made it right and took care of me. Between service (Will) and manager (Kyle), they have earned a loyal customer for both service and purchases for the foreseeable future. More

Great service. Communication with the service writer was excellent. (Caitlyn). Smooth process the whole way. Communication with the service writer was excellent. (Caitlyn). Smooth process the whole way. More

I can't say enough about how wonderful the service is at North penn mazda. They are always so accommodating and complete the work on time. North penn mazda. They are always so accommodating and complete the work on time. More

Staff is knowledgeable and gains my trust in first visit. Transparency and communication throughout entire process. Gave me a loaner car free of charge no strings. Transparency and communication throughout entire process. Gave me a loaner car free of charge no strings. More

Always a pleasant experience- professional yet personal attention. My car is in great hands. Thanks attention. My car is in great hands. Thanks More

Amanda demonstrated the ultimate professionalism and respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to re respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to reflect in customer service. The staff was professional and knowledgeable as well. However after having to return my car for a third time within a few weeks for an additional service, I was frustrated by miscommuncation. It came down too “he said, she said” which in my eyes is never an agreeable middle ground for the facts. I appreciated the customer service and knowledge extended from the Service Dept. It was communication between myself and Mazda reps that took place and reflected us not being on the same page after leaving. This is when Amanda stepped up to the plate to ensure I experienced the outcome I expected. Thank you for offering me the opportunity to explain. (I would suggest this summary being offered at the end of the survey.) More

Attentive and knowledgeable staff. Everyone is pleasant and helpful. The dealership is clean and organized. Everyone is pleasant and helpful. The dealership is clean and organized. More

Great, great customer service. It was a great experience, from the customer service all the way down to the purchasing of a vehicle It was a great experience, from the customer service all the way down to the purchasing of a vehicle More