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North Penn VW

Colmar, PA

Overview
Employees
Reviews
Vehicles
4.8
3,911 Reviews
Being the largest Volkswagen dealership in Pennsylvania allows us to be your Philadelphia Volkswagen, Reading Volkswagen, and Allentown Volkswagen dealer. We have been family owned for 50+ years and our award-winning sales, parts and service department is ready to help you with all of your new & used vehicles, parts, service and auto collision repair center needs in the greater Philadelphia area. We invite Philadelphia and New Jersey Volkswagen buyers to come test drive a Volkswagen Jetta, GLI, Golf R, Golf, GTI, Taos, Tiguan, Atlas, Atlas Cross Sport, and other models near Langhorne, Doylestown, Pottstown, Reading, Norristown, and Philadelphia today! For Volkswagen dealers in Philadelphia, you'll find that North Penn Volkswagen is an easy drive for Reading, Allentown, and nearby Pennsylvania Volkswagen buyers. Here at North Penn, we devote ourselves to helping and serving our customers and we'll make sure you get 'the right experience, the right choice.' It is our honor to have you come in and drive the car of your dreams home. View vehicle specials and service coupons and feel free to contact our greater Philly Volkswagen dealership with any questions you might have.
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165 Bethlehem Pike

Colmar, PA

18915

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Showing 3,911 reviews

July 12, 2026

Friendly staff , they were also very efficient & detailed in their work! Would recommend them to other vw owners More

by JENNIFER.REPETTO
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
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Jul 13, 2026 -

North Penn VW responded

Thank you for the kind words, Jennifer! We're thrilled to hear our team provided you with friendly, efficient, and detailed service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to taking care of you and your Volkswagen for many miles to come. Thank you for choosing North Penn Volkswagen!

July 11, 2026

I had a great experience with the dealership! Everyone was friendly and helpful! I hardly noticed the wait while my car was being inspected! :) More

by cmciv
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
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Jul 13, 2026 -

North Penn VW responded

Thank you for the wonderful review! We're so happy to hear you had a great experience with our team. It's great to know everyone was friendly and helpful, and that we made your inspection visit so comfortable that the wait flew by! We truly appreciate you choosing North Penn Volkswagen and look forward to seeing you again for your future service needs. Safe travels! 😊

July 11, 2026

When Erin is there the experience is top notch, top tier. I only get invited to a survey when the experience is great. I recently had a VERY POOR customer service experience prior to my last visit. Erin was More

by major.4x2
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
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Jul 13, 2026 -

North Penn VW responded

Thank you for taking the time to share your feedback. We're thrilled to hear Erin consistently provides the top-notch, top-tier service you've come to expect. She truly cares about our customers, and we'll be sure to share your kind words with her. We're also sorry to hear about your previous visit when your experience didn't meet those same standards. Your feedback is important, and we'll use it to continue improving so every visit reflects the level of service you deserve. We appreciate your continued trust in North Penn Volkswagen and look forward to providing you with another outstanding experience.

July 10, 2026

My favorite dealership ? ? I have been a loyal customer for 30 years because of the honesty and integrity of the team More

by F.Thomas
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse McDonough
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Jul 13, 2026 -

North Penn VW responded

Thank you for your amazing review, F. Thomas! We truly appreciate your incredible loyalty over the past 30 years. Knowing that our team's honesty and integrity have kept you coming back year after year is the highest compliment we could receive. Thank you for continuing to place your trust in North Penn Volkswagen—we're honored to have you as part of our family and look forward to serving you for many more years!

July 09, 2026

Very friendly and extremely helpful Done Explains well They are all knowledgeable and updated every single time whenever they have concerns or changes More

by Loveem3
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
Report | Print
Jul 10, 2026 -

North Penn VW responded

Thank you for the wonderful review! We're so happy to hear our team was friendly, knowledgeable, and kept you informed every step of the way. Providing clear communication and helpful service is what we strive for, and we're glad that made a difference during your visit. We truly appreciate your support and look forward to seeing you again at North Penn VW!

July 09, 2026

I cannot overstate how great my car buying experience was with sales associate, Joe Dephilipo. His patience, transparency and sense of humor made the entire process both informative and easy. I highly reco More

by Andrea Hall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen in finance was wonderful as well.
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Jul 10, 2026 -

North Penn VW responded

Thank you so much for your kind words, Andrea! We're thrilled to hear that Joe DePhilipo made your car-buying experience such a positive one. His patience, transparency, and great sense of humor are just a few of the qualities that make him an outstanding member of our team. We truly appreciate your recommendation and your trust in North Penn Volkswagen. Congratulations on your new vehicle, and we look forward to seeing you again in the future!

July 09, 2026

Everything went smoothly throughout the entire process. I received timely communication, i.e. video and/or verbal communication while the car was being serviced. More

by brien.kalnoski
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
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Jul 09, 2026 -

North Penn VW responded

Hi Brien, thank you for the great review! We're glad everything went smoothly and that you appreciated the timely updates throughout your service visit. We believe keeping our customers informed with technician videos and clear communication helps make the experience even better. We appreciate your trust in North Penn and look forward to serving you again!

July 09, 2026

Everything went smoothly throughout the entire process. I received timely communication, i.e. video and/or verbal communication while the car was being serviced. More

by brien.kalnoski
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
Report | Print
Jul 09, 2026 -

North Penn VW responded

Hi Brien, thank you for the great review! We're glad everything went smoothly and that you appreciated the timely updates throughout your service visit. We believe keeping our customers informed with technician videos and clear communication helps make the experience even better. We appreciate your trust in North Penn and look forward to serving you again!

July 08, 2026

We've been coming since we bout our first We've been using North Penn for maintenance since 2013 when we bought our first VW from them. Service is always great. Erin has always taken care of us- persona More

by BILLFENNECKEN
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
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Jul 09, 2026 -

North Penn VW responded

Hi Bill, thank you for your continued loyalty since 2013! It means a great deal to us that you've trusted North Penn with your Volkswagen's service for so many years. We're especially happy to hear that Erin has consistently taken great care of you—we'll be sure to pass along your kind words to her. We also appreciate your feedback regarding the bank card fee. Comments like yours are valuable, and we'll be sure to share them with our management team. We look forward to continuing to serve you for many more years to come!

July 08, 2026

I walked away feeling like the dealership had no care about me as a customer. I paid $800 for diagnostic and repair of my vehicle only to have the same problem occur the very next morning. James took no More

by Mstoughton99
Recommend Dealer
No
Employees Worked With
James Bangor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
Report | Print
Jul 09, 2026 -

North Penn VW responded

Good afternoon Michael, We spoke on June 30 regarding your experience, and I wanted to follow up by reiterating my sincere apology. As we discussed, there was a clear breakdown in communication between members of our staff, and I understand how frustrating and disappointing that must have been. Your concerns should have been handled with greater urgency, and I am truly sorry that they were not prioritized the way they should have been. During our conversation, I offered several options in an effort to help restore your trust and assist with resolving the issue, including no-charge diagnostic and repair assistance at our dealership, complimentary towing and substitute transportation while your Passat was being serviced, or covering the diagnostic cost for your Passat to be inspected by another local Volkswagen dealership if you preferred to work with a different service provider. To help make that process as seamless as possible, I also proactively contacted the two Volkswagen dealerships closer to you and provided them with the necessary information so they would have pre-authorization for diagnostic assistance if your vehicle was brought to them. I also want to apologize again that you experienced the same concern after the repair was completed. If we had identified any indication that the issue was still present at the time of repair, we would not have released the vehicle back to you. If the issue has not yet been resolved and you would like to revisit any of the options I offered, please do not hesitate to contact me by email or phone. I would be glad to continue working with you toward a resolution. Sincerely, Ken Benton Service Manager kenb@northpennvw.com 267-956-1145

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