North Penn VW

North Penn VW responded

Thank you for sharing your feedback! We're happy to hear that your appointment at North Penn Volkswagen was quick, easy, and completed on time. Providing excellent customer service and making every visit as convenient as possible is always our goal. We truly appreciate your trust in our service team and look forward to seeing you again!

North Penn VW responded

Thank you, Simeon, for your incredible loyalty to North Penn Volkswagen since 2009! It means so much to our entire team to have earned your trust for so many years. We're thrilled to hear that our knowledgeable technicians and friendly staff continue to provide the experience you deserve. Your recommendation truly means the world to us, and we look forward to taking care of you for many more years to come!

North Penn VW responded

Thank you for your wonderful feedback and continued trust in North Penn Volkswagen! We know your time is valuable, so we're thrilled to hear that our team consistently provides helpful, efficient, and straightforward service. Making every visit as easy and convenient as possible is always our goal. We truly appreciate your support and look forward to seeing you again!

North Penn VW responded

Thank you, Peg, for your kind words and recommendation! We're so glad our team was able to address your concerns right away and make your experience a positive one. Providing prompt, reliable service and making sure our customers leave satisfied is always our priority. We truly appreciate your support and look forward to welcoming you back to North Penn Volkswagen!

North Penn VW responded

Thank you, Peg, for sharing your experience! We're so happy to hear that our North Penn Volkswagen service team was able to resolve your concern quickly and get your vehicle back to you the same day, freshly washed! We know how important convenience is, and we're glad the complimentary loaner made your visit even easier. We truly appreciate your trust in our team and look forward to providing you with the same excellent service every time!

North Penn VW responded

Thank you for sharing your wonderful feedback! We're so glad you appreciated our clean facility, the detailed technician video, and the clear communication from Jim. We believe our customers deserve to understand exactly what's happening with their vehicles so they can make informed decisions with confidence. We'll be sure to share your kind words with Jim and our service team. Thank you for trusting North Penn Volkswagen with your vehicle, and we look forward to seeing you again!

North Penn VW responded

Thank you for taking the time to share your experience! We're thrilled to hear that our North Penn Volkswagen service team made your visit smooth and informative. We believe clear communication and transparency are essential, and we always want our customers to feel confident and comfortable with their service decisions. We truly appreciate your trust in our team and look forward to providing you with the same great experience on your next visit!

North Penn VW responded

Thank you so much for your incredible loyalty to North Penn Volkswagen for over 20 years and more than 15 vehicles! That kind of continued trust means the world to our entire team. We’re thrilled that our customer service, selection, and pricing have kept you coming back all these years. We truly appreciate you being part of the North Penn Volkswagen family and look forward to helping you with many more vehicles to come!

North Penn VW responded

Good Morning Mr. Schaffer, Your 2019 Jetta was brought to us after you scheduled an online appointment with the concern noted as, “Code: 164E – Need to resolve.” At the time of check-in, our team recommended diagnostic testing to properly identify the cause of the fault, and the diagnostic charge was reviewed and approved before the work was performed. During our testing, we used Volkswagen’s factory diagnostic equipment to perform an output test of the oil pressure regulation valve associated with fault code P164E. The testing confirmed that the valve was stuck open and not operating as intended. Based on those findings, we provided our recommended repair and associated cost, which you approved. We make every effort to be transparent about diagnostic and repair costs, and our diagnostic charges are clearly identified separately rather than incorporated into or concealed within the cost of a repair. We understand that customers may sometimes prefer to proceed directly with a specific repair rather than authorize diagnostic testing. If that is your preference in the future, we can discuss performing the requested repair without additional diagnostic work, with the understanding that you would assume the cost of that repair if the underlying concern is ultimately found to have a different cause. Our goal is always to provide you with the information necessary to make an informed decision about your vehicle and the repairs being recommended. Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you for the great review! We’re glad our team was able to get you in and out quickly and, most importantly, get your vehicle back on the road safely. We truly appreciate you trusting the North Penn Volkswagen service team with your vehicle!