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North Penn VW - Service Center

Colmar, PA

4.7
1,742 Reviews

1,742 Reviews of North Penn VW - Service Center

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July 27, 2021

Everything was done in time and to my specifications. Service was state and emissions inspection and they did a multi point inspection and provided a video More

by msarno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Nice people great place…but labor charge was quit extreme.. was less than an hours work and was 310.00….always good service ..wait time was ok More

by Cmvalla7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

Always look after their customers at North Penn. Trust them and North Penn Mazda for new and used sales, as well as routine service. Thanks! More

by NPVWFTW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin - 5 Stars, Jason Hartman
July 25, 2021

Excellent service done in timely fashion. Everyone was friendly and eager to spend the time to explain everything that they were doing to my car. They even sent text updates with photos. More

by Julia H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McLean
July 22, 2021

I dropped my Atlas off for oil change / 2 year service with use of the shuttle . All was very easy and work completed in a timely manner. More

by Kristinoshea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

Everyone was so friendly and easy to work with. From making my appointment to waiting for my service— they explained everything to me and finished in a timely manner. More

by SILVERAMYBETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
July 20, 2021

Clean environment, techs fixed what I came in for and sorted things out. Loaner was offered when needed. Overall a great dealership to deal with. More

by Igor L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Igor L responded

Thanks!

July 19, 2021

Intimidating workers. Receptionist has no idea what she is talking about regarding services and price. Will try to rip you off as much as they can. Car will have problems again the next day. More

by Hannah7919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake
Jul 29, 2021 -

North Penn VW responded

Good Afternoon, Thank you for providing feedback on your experience with our service department.I'm very sorry to hear that your visit was not up to either of our standards. I'd like the opportunity to discuss your experience at your earliest convenience. I've sent you a direct response with my contact information so I can learn more about what areas we failed you so we can continue to train our staff in areas that need growth. Thank you again for your time and I look forward to hearing from you. Best Regards, Ken Benton Service Manager

July 19, 2021

I find the staff at this dealership are focused on a good experience, responsible to detail and transparency.... and kudos to them for a recent visit when they went out of their way to help make things work More

by C-TINA-CREATIONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake from service and Dan from collision , Ken Piccari
July 19, 2021

They did a great job. Same day device and gave a loaner car. Did not have the part in stock and they still where able to go get it from another dealer. More

by ANDREW_CONOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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