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North Penn VW - Service Center

Colmar, PA

4.8
1,733 Reviews

1,733 Reviews of North Penn VW - Service Center

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April 14, 2021

Always able to get me in for service quickly. I like the video review that service has started to use. N Penn has one of the better service departments in the area More

by Rcarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2021

The service department is very good at scheduling and performing the maintenance agreed-upon. I would definitely recommend this dealership for their service department. I did not buy my car here as I am More

by TRG060557
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2021

Erin Trotter is awesome! She needs to be given a raise and promotion! She always goes out of her way to make the service experience amazing! More

by NEILGAZIZ
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
April 03, 2021

My experience with North Penn VW Serving our Atlas was excellent and would highly recommend them for service and purchasing a vehicle from them. Nathan who serviced our vehicle and Erin the service adviso More

by MSLEZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
March 31, 2021

Had work completed on a recall issue. All staff were pleasant, efficient, and both the time frame and quote provided were fair and accurate. The work was completed and everything is working fine More

by mypie40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the names
March 30, 2021

Fantastic for 20+ years. I won't have my VWs serviced anywhere else. The department is professional and friendly. They keep us up-to-date on the status of our repairs, check for any outstanding recalls, More

by daviswf&eaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

I decided to buy my off lease 2018 Tiguan and to get a better rate, I had to bring it in to be inspected so it could be classified as certified preowned by Volkswagen; all the work was done quickly and pr More

by egronwaldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fitchett, Jason Hartman
March 24, 2021

Both Jesse and bill were very helpful. I appreciated The ease and convenience. The notifications were a nice touch I will come again. That is all More

by KEYLEN2280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Holahan
March 23, 2021

After a bad experience years ago, where a part was put in incorrectly and malfunctioned years later costing me a fortune and no hecks given by NP... I gave NP another chance. Every time my car is worked on I More

by Von
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erin, Nathan
Apr 08, 2021 -

North Penn VW responded

Good Morning, I am very sorry to hear of the issues you experienced over the past two visits. I would appreciate the opportunity to discuss this further and identify what is failing in our process so we can provide corrective actions. I will send you a private message to discuss your concerns. Thank you for your time, Ken Benton Service Manager

March 22, 2021

Everyone at the dealership is very friendly. They are very accommodating and keep you informed as to what is going on while working on your vehicle! More

by CSILVESTERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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