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North Penn VW - Service Center

Colmar, PA

4.8
1,734 Reviews

1,734 Reviews of North Penn VW - Service Center

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September 28, 2020

Efficient, helpful, and available. These are what anyone should be looking for in a dealer's service area. They checked my wheels as requested at no charge and handled the concern appropriately. More

by doctornotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2020

Video was great! The best service that I have had! I’d go back there again. I highly recommend going here to get services done. More

by Crolie101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Veverka and Erin
September 27, 2020

I’m very pleased, with the salesman Joe, and knowing that the service department did a fantastic job diagnosing the check engine light. Looking forward to having issue corrected. More

by ARNIE_883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter, Jason Hartman
September 27, 2020

Great place! Service department rocks. Scheduling is convenient. Payment options offered. And the mechanics are knowledgeable and super friendly. Love the text updates it's a great feature too! More

by Lindseygarvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Balassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

Always clean, great customer service, very informative, professional, and proficient. I appreciate coming to this dealership for all of these reasons mentioned here and more. More

by WENSW93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2020

Very clean, staff is knowledgeable and friendly. I was there for my car’s inspection and the 30,000 mile checkup. Work was completed in a timely manner. More

by Patty70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2020

I came in for a routine state mechanical and emissions inspection and the service center had the inspections completed and me checked out within 90 minutes. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2020

Brand new Jetta had to be towed 8 days after receiving. Had to call service department for update No explanation of service done when I picked car 4 days later. Never heard back from anyone since. Disapp More

by JEANF2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jesse McDonough
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

North Penn VW responded

Jean, Thank you for your recent purchase of your Jetta. We're very sorry that you had to visit our service department with the EPC issue. This is certainly not what anyone expects when purchasing a brand new car. Our VW Certified technician worked with VW's Engineering support team to test many parts of the ignition and fuel supply systems on your Jetta. We were unable to replicate an issue during our testing. We did road test the Jetta several times to ensure we were doing everything possible to return a healthy and reliable vehicle to you. Should you have any remaining concerns, please do not hesitate to reach out to our service staff at 267-956-1145. Thank you for your time and we look forward to seeing you at your first 10,000 mile service! Best Regards, Ken Benton Service Manager

August 25, 2020

Great service members and staff at VW. They are all very professional and helpful with whatever you need regarding your vehicle. Service is exceptional and will do business with them again. More

by JCWON2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2020

I leased my Jetta through this dealership and everyone was super helpful in the process! Since then I have only gotten my Jetta serviced here and I will not take it anywhere else. This dealership also has More

by MEGANMAGARITY
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dephilipo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Balassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Treichel, Jason Hartman
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