North Penn VW - Service Center

Just had an oil change performed on my car today. Dropped my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 oil change and 19 for a tire plug), I agreed and signed the document. The real trouble is when I went to pick my car up and was told that they cannot honor the coupon now and need to charged me $130+. They did not tell me up front and did not call me after they discovered this... also she claims that the issue was that vehicles needed to be a VW? Except the coupon does not say that but my car is technically the same as other VW 2.0T motors as Audi’s are pretty much Volkswagens. Once I pointed that detail out the service rep then said oh what I meant was that your car takes 6+ quarts! Never have I heard that before as I have owned many VWs and Audi’s... then shouldn’t this have been the case for my 2016 2.0T GTI that has also been serviced at NP VW before and never had this problem?!... Overall experience is a 2/10 and I will never come back to north penn VW even though I have been going there for years to have a number of my cars serviced there! Avoid at all costs and go to many of the other dealerships to have your car serviced for better customer experience! More

Great service. Love their video inspections. Great work done by staff. Always kept up to date on work being done and how long completion will be. done by staff. Always kept up to date on work being done and how long completion will be. More

I have recently moved to the area so it was my first experience with North Penn VW. The staff of the service department was very helpful, efficient, and were able to get me in for an appointment quickly experience with North Penn VW. The staff of the service department was very helpful, efficient, and were able to get me in for an appointment quickly when my engine light came on. Both the service and the work completed and was of high quality. More

Service Dept is very helpful and knowledge able and friendly. Was given a loaner car while my car was serviced and may have found my next car. Price of work done was accurate . friendly. Was given a loaner car while my car was serviced and may have found my next car. Price of work done was accurate . More

The visit went well. We always trust Erin and like working with her. The service team discovered a serious tire issue and fixed it in a very efficient and timely manner. Will continue to recommend N working with her. The service team discovered a serious tire issue and fixed it in a very efficient and timely manner. Will continue to recommend Nort Penn to my friends and family. More

The service given was good. Jesse explained everything that was going on with my vehicle. However, I think the price of service was a lot to replace a clock spring especially with the 3 hrs I spent there that was going on with my vehicle. However, I think the price of service was a lot to replace a clock spring especially with the 3 hrs I spent there waiting for the task to be completed. Nonetheless, the task was completed and I am satisfied that I now have a working horn. More

They were fantastic to deal with at the service department. We had emergency issue with car, another local dealer couldnt see us for 10 days, but North Penn got us in same day and had car back to u department. We had emergency issue with car, another local dealer couldnt see us for 10 days, but North Penn got us in same day and had car back to us later in afternoon. More

The service at North Penn is flawless. Timely and efficient repairs, no hassle. Very professional. I wouldn't take my car anywhere else. Shout out(again) to Erin Trotter and her team. efficient repairs, no hassle. Very professional. I wouldn't take my car anywhere else. Shout out(again) to Erin Trotter and her team. More

The collision crew did an awesome job on the car. Their honest up front my step up to the plate and do the right thing. honest up front my step up to the plate and do the right thing. More

Loved the service walk through video! It is a great tool to build customer trust with your service recommendations. I recommend this dealer for service. to build customer trust with your service recommendations. I recommend this dealer for service. More