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North Penn VW - Service Center

Colmar, PA

4.8
1,736 Reviews

1,736 Reviews of North Penn VW - Service Center

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October 04, 2024

Made appt. Car just sat all day without being seen by tech. Tried to reschedule. Service rep ghosted me. More

by JAPETRARCA3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Bangor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

North Penn VW responded

Good Afternoon Mr. Petrarca, I hope this message finds you well. I want to sincerely apologize for the scheduling issue you encountered last week at our dealership's repair facility. We would like to arrange a follow-up appointment at your convenience, and we’re pleased to offer you a complimentary loaner car during your visit. This will allow us to continue addressing the vibration concern we previously discussed. We appreciate your understanding and look forward to providing you with effective recommendations to resolve this issue. Thank you once again for your time and feedback. Best regards, Ken Benton Service Manager 267-956-1145

October 03, 2024

I’ve been going to North Penn Volkswagen for approximately 16 years always has been a very good experience. More

by FORTEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
October 01, 2024

Timely and immediate service. It was unclear to me what failed with the vehicle but the good folks at North Penn were able to fix the electronic failure. I hope it willnot happen More

by ID.4 2023 driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Excellent service. Was able to get an earlier appointment than expected. Was kept up to date on progress through the day. Quick and easy! More

by BOB_PATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Trusted and helpful team! The communication and understanding of the service makes it always a great experience. More

by LKUHN6868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Very promoted, knowledgeable, courteous, I would recommend all my friends and family to visit VW when looking to buy a vehicle. Thanks Jesse for your help. More

by BLOSSOMPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

The Service was prompt. The Technician video was helpful. Front desk associates were professional and knowledgeable. More

by Peggyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Exceeded my expectations on all levels. Kindly have your vehicle serviced and purchased at this store won’t be disappointed. Thank you More

by ken.remick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Great dealership. . service dept. is on point.. and sales have been there for me over the last 8 years.. I drive a bit extra to keep coming back to this dealership.. More

by WILLIAM.DEVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kurz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Solid clean dealership. Exceptional care taken on our golf r. I would highly recommend based on the treatment we received. More

by CZIMMERMAN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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