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North Penn VW - Service Center

Colmar, PA

4.8
1,735 Reviews

1,735 Reviews of North Penn VW - Service Center

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August 20, 2024

Very easy to work with. Felt like they knew me and what I needed and did not try to oversell services. More

by DJ3794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

North Penn Volkswagen is awesome. Everyone was super polite and helpful. They arranged for me to be taken home and picked back up again after my car was serviced. I feel confident tha More

by LORRIEDEG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Hard to believe it costs $75. 00 to replace a bulb. It was a little salty. More

by Murray
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

I couldn’t be More Sorry when We purchased the VW Taos from your dealership! More

by Vic1547
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt the sales Associate
Aug 19, 2024 -

North Penn VW responded

Good Afternoon Mr. Ribeiro, I’m sorry to hear that your experience with your Volkswagen Taos has been frustrating. Our team has worked diligently to address the issues you’ve raised during each service visit. Your feedback and satisfaction are very important to us, and we encourage you to let us know if you have any remaining concerns. If you’re still dissatisfied with the vehicle and would like to explore other options, we’d be more than happy to help you find a car that you’ll truly enjoy driving. Sincerely, Ken Benton Service Manager

August 15, 2024

Erin knows her stuff. Helped me out tremendously with all the odds and ends for getting my car situated. More

by Gfurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin trotter
August 15, 2024

Always friendly and always fair. Very good communication , letting us know what going on and when we will be finished. More

by GHARTMAN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2024

I love that they washed my car during some recent repair work I had done and they filled my WW fluid as well, so that was a pleasant surprise! More

by JEANMACDONALD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2024

They were great at explaining things and checking out my car. Very happy with the service and time spent there More

by YOUNGMINKIM81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
June 28, 2024

I like working with Dan in the body shop. He did a great job on my Jetta More

by CAROLYNCONTI52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
June 26, 2024

NPVW Service Department has kept my VW's in great shape for nearly 10 years. It's worth the 45 minute drive to receive quality service. More

by LINDAMKARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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