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North Penn VW - Service Center

Colmar, PA

4.7
1,738 Reviews

1,738 Reviews of North Penn VW - Service Center

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June 09, 2022

Service was prompt, professional and complete,. We drive forty five minutes from Center Valley instead of going to the local Volkswagon dealerships because of the service which your staff provides. More

by ALBIELECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the names of your service team
June 09, 2022

I have worked with North Penn Volkswagen for 30+ years. I am very satisfied with sales and service. I highly recommend North Penn Imports. More

by dcummins19446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter — Servie Department
June 08, 2022

Pleasant and easy to work with. Grateful for speed and efficacy of their service team. More

by SUZANNEANDRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I saw
June 07, 2022

Poor Customer Service, deceptive, vague. Just a nice shuttle driver. Will not never return there. More

by aroscoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All
Jun 08, 2022 -

North Penn VW responded

Mr. Roscoe, Thank you for providing feedback on your recent service at our dealership. I apologize that we were unable to offer you more options to repair your Jetta at this visit due to unwarrantable body damage causing the issues you experienced. I reached out to you after your service and have not heard back. If you would like to provide us another opportunity to evaluate your GLI we'd be happy to schedule you a convenient appointment. Best Regards, Ken Benton Service Manager 267-956-1145

June 06, 2022

They have always been good with servicing my vehicle been going to them since 2014. Ken is really friendly and helpful. More

by Jaypat94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2022

Very attentive to the customer needs. I was alerted by video of what was being worked on. More

by JAYHB1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2022

Their video recording of the service and recommendations was very useful and clear. Kept me well-informed throughout the service visit. More

by Mike V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2022

All employees are super nice and accommodating. They are always willing to help solve any issues. More

by TSTEFENACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2022

I brought in for quick service. Professional, Prompt and Convenient! Excellent service, the entire team should be commended! More

by GRANITOADAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2022

Staff was personable, thorough, understanding of what service we needed, complimentary of the condition of the car. More

by susan.cuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names. All were very professional and helpful
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