Northside Ford

Finance and sales will try to screw you! Lots of secrecy and double talk. I have never had a car buying experience go so wrong and I am still finding out things they pullled a month later. Lots of secrecy and double talk. I have never had a car buying experience go so wrong and I am still finding out things they pullled a month later. Give them a honest survey on the Ford survey and they will try to get you to enhance your survey with petty car washes and free line jobs. They are trying to keep a refund from unused warranty on my trade in as part of the payment for my new truck. I specially told them no and they snuck it in anyway. I have been waiting and checking the mailbox for a month for that rebate which was close to $3000 only to call today and find out they were trying to keep it. The finance manager even told me during closing that i was getting a refund back from the warranties and also my gap insurance from the previous loan. I have not received one cent. When I called he said it was a separate form to sign that said I was forfeiting the refund. I have no such form in my paperwork. He said we could take it off and the loan and payment would go up even though I agreed on an amount to be financed on the buyers order. Shady does not do justice to this dealership. I warn anyone and everyone to stay away and I mean far away! More

Purchas of 2018 Ford Focus via internet The dealership had the vehicle I wanted at an excellent price. I looked around and no local dealers could match the price. I drove 2.5 hs to the deale The dealership had the vehicle I wanted at an excellent price. I looked around and no local dealers could match the price. I drove 2.5 hs to the dealership and the internet sales person Carl was very profesional, had the vehicles ready for me to test drive and was very acomodating. The only thing I didn’t like is that he never mentioned to me the dealer adds!!! Only after I tested the vehicle he showed me all the adds that added around 1,700 to the vehicle. He told me that he would only charge me for the tint and I agree to that. After he gave me the RICHARD price with taxes and Fer the Sales Manager walked in and in a very rude way said that that was not the price and they ne sed to add another 1300 to the vehicle price. He almost told me if I didn’t like go somewhere else. Carl intervened and brought the Sales Director who was very nice and told me that they will honor the original price.!!! After the purchase was done I told the sales director that with a sales manager like that he was more likely to loose customers rather than gain them. Thanks to the attitude of the Sales Director and Carl I would consider NS Ford for my future vehicle purchase. More

Awsome Jon Moreno is my new service advisor . He does a great job for your service dept.....I will not take my truck to jiffy lube anymore ..... Jon Moreno is my new service advisor . He does a great job for your service dept.....I will not take my truck to jiffy lube anymore ..... More

Horrible Experience Went there to get my car body work done. When I picked the car observed issues with my sliding door opening...It was not working at all ...Which was w Went there to get my car body work done. When I picked the car observed issues with my sliding door opening...It was not working at all ...Which was working fine earlier...And they didn't want to listen the issue and didn't take ownership ... Kept repeating we didn't touch your door... Which was very disappointing.. More

Tune up Great customer service. Javier Perez was very detailed and explain all service done to vehicle. Javier always go above and beyond. I will continue to Great customer service. Javier Perez was very detailed and explain all service done to vehicle. Javier always go above and beyond. I will continue to use North side ford. More