Northside Lexus

Very Smooth and Accommodating Very accommodating - Worked within my requests perfectly - They both cared about the experience not just the sale and you could tell The wife is extr Very accommodating - Worked within my requests perfectly - They both cared about the experience not just the sale and you could tell The wife is extremely happy, need I say more ? More

Great experience, great people. My salesman (Randy Covert) was excellent. He sold me a good car at a good price for my daughter. He was never pushy and when I asked for advice on veh My salesman (Randy Covert) was excellent. He sold me a good car at a good price for my daughter. He was never pushy and when I asked for advice on vehicles, he was honest. The purchase went smooth and everyone was very friendly and helpful. Needless to say, my daughter was happy and VERY surprised. Thank you! More

The attention to detail and knowledge of such a great product were all a five star experience. All the personnel including finance were not just good but way above average. Other dealerships could ta product were all a five star experience. All the personnel including finance were not just good but way above average. Other dealerships could take a lesson from North Side Lexus Scott DePriest More

Eddie Washington and Hector Villanueva at Northside Lexus were both very professional, helpful, and caring individuals. I really enjoyed buying my vehicle from them as they were low stress, super accommodati were both very professional, helpful, and caring individuals. I really enjoyed buying my vehicle from them as they were low stress, super accommodating, and extremely informative. It was the best experience I have ever had when getting a new vehicle! More

Eddie is a super guy who made the transaction pleasurable. The dealership is incredible and I hate buying cars. I certainly would recommend them and buy again from Eddie. pleasurable. The dealership is incredible and I hate buying cars. I certainly would recommend them and buy again from Eddie. More

Excellent sales service and exactly the experience I wanted. Larry Kidd was super friendly and professional in showing me the car and answering any questions I had about the car. He really helped me find what I Larry Kidd was super friendly and professional in showing me the car and answering any questions I had about the car. He really helped me find what I was looking for and it was just a great buying experience at this dealership. Brent Penn was easy to work this in the finance department. I will recommend Larry, Brent and this dealership to friends. More

Awesome experience Eric Fuller was EXCELLENT!!! He found me the exact car that I wanted that was in my price range and was really nice and thoughtful. This is the first Eric Fuller was EXCELLENT!!! He found me the exact car that I wanted that was in my price range and was really nice and thoughtful. This is the first positive experience that I have had at any dealership. You guys thought of everything. I especially like the technology discussion with Danh, coming from a 2009 Toyota Rav 4 with no bells and whistles to the NX 300 was definitely different and the tutorial made me enjoy my vehicle even more the next day. Even with his broken foot he was really attentive. And the Finance Manager Marcus was very nice as well. All and all a great job to everyone. Side note: Great atmosphere but I particularly LOVE the Coke machine, I think that sold me be for I saw the car. HAHA. More

Everyone at Northside Lexus was very welcoming and made our car buying experience enjoyable. Our salesman, Larry Kidd, had integrity and was very experienced and knowledgeable. Brent Penn made financing si our car buying experience enjoyable. Our salesman, Larry Kidd, had integrity and was very experienced and knowledgeable. Brent Penn made financing simple and painless. More

I have to start with the fact that the old building was nice, but this new building is amazing! The wait area is bright and comfortable and the fire-scape area is warm and inviting. Even my seven-year-old nice, but this new building is amazing! The wait area is bright and comfortable and the fire-scape area is warm and inviting. Even my seven-year-old grandson felt right at home as we waited. As for Needham, he was both patient and explanatory. Patient because we had been working with him for a few months to get the car we both desired and the finances to make the purchase. Graciously explanatory as we went over every single detail for our desired car and our purchase. If we ever need to make another Lexus purchase (this is our third), we will definitely work with Needham again. A James Vu was personable and very easy to work with for the finance end of our purchase. And Ava was able to help with an issue on the Lexus app that kept me connected with my previous lease. She made the right phone calls to whoever needed to take care of that. Extremely helpful! More

RX 330 DASHBOARD REPLACEMENT. I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on sta I was put on the list for 2005 RX 330 for a dashboard replacement and waited for a longtime for this dealer to call me. I kept calling to check on status and was told I was still on the list because they had too many cars ahead. I waited patiently for years and never got a phone call from them, I finally went over to the dealer and spoke to Teri ( the service manager ). She could't find me in the system and promised to get back with me and never did. We have been driving nothing but Lexus and Toyota in our family. Whatever happened to "Lexus superior customer service"?. I'm now trying to sell the car and can't get anything for it because of the ugly cracks on the dashboard. I'm going to write to the cooperate office and maybe someone gives a xxxx there. More