Northside Lexus

Good experience. Customer friendly. Nick Makrakis worked very hard to get the vehicle I wanted in a timely manner. Not pushy but kept me informed. Professional and knowledgeable. This Nick Makrakis worked very hard to get the vehicle I wanted in a timely manner. Not pushy but kept me informed. Professional and knowledgeable. This is the second vehicle I have purchased from this dealership. More

Excellent service The whole process went so smoothly and we were out of there within an hour. Love my new Lexus and have become true lifelong customers. The whole process went so smoothly and we were out of there within an hour. Love my new Lexus and have become true lifelong customers. More

Great buying experience From start to finish we had a great buying experience and customer service - no pushing; knowledgeable and professional people; friendly environment; From start to finish we had a great buying experience and customer service - no pushing; knowledgeable and professional people; friendly environment; smooth and fast. Highly recommended! More

Exceptional Great customer service. Very pleasant and friendly environment that really makes customers feel welcome. Barry was outstanding to work with as he wa Great customer service. Very pleasant and friendly environment that really makes customers feel welcome. Barry was outstanding to work with as he was in the past and James Vu from financing was excellent as well. More

Everything and Everyone were great The new location and the new surrounding were great. Everyone you contacted with were very nice and friendly. This location will be very successful. The new location and the new surrounding were great. Everyone you contacted with were very nice and friendly. This location will be very successful. Looking forward to my next new vehicle. More

Sale of Used Lexus RX w/Trade-In Salesman took the time to listen to our needs basis our feedback before, during and after our initial "test drive" of the RX we were initially interes Salesman took the time to listen to our needs basis our feedback before, during and after our initial "test drive" of the RX we were initially interested in buying. Basis our feedback he was able to direct us to an RX model that had the features my wife and I were looking for. He kept us abreast of the status of each step in the purchase, (trade-in) process. The Financial transaction paperwork went smoothly as the Finance Manager took the time to explain the process in dealing with my financial institution as needed to complete the purchase transaction, as well as explaining each section of the "add on" service/maintenance options available to us post acquisition. More

2008 RX 350 Beautiful dealership, fantastic greeting from receptionist. Salesman, Rex Bomar, very friendly, did his job selling the vehicle. I test drove the car Beautiful dealership, fantastic greeting from receptionist. Salesman, Rex Bomar, very friendly, did his job selling the vehicle. I test drove the car around the dealership, seemed good (But I should have taken a freeway drive above 65mph). Rex told me it needed tires, so he offered a discount off the $12,900 + TTL asking price. I asked Rex if Northside Lexus service department had checked out the car, Rex replied "no, they didn't have time & generally don't send used cars through service unless they are being certified". He said the vehicle was in great condition & he had driven it. Unfortunately as I drove home, I found out the car was definitely not road worthy above 65mph on the freeway. It was an awful struggle getting the RX 350 home, steering wheel vibration was terrible. Decided to take it right away to Discount Tire, paid $900 for new tires, then took the vehicle to my mechanic to check a squeeling sound from the engine bay, only to find out it needed an new idler arm, new belt tensioner, new belt and new alternator, paid over $1400 more. Ended up 3 full days without the vehicle!!! Paid top dollar for this 2008 RX 350 with 75,300 miles which was $11,500 + TTL, over what NADA shows as clean retail of $11,350 - Then add the $2,300 out of my pocket for necessary tires & repairs, I ended up paying almost $14,000 + TTL. I think Northside Lexus should have checked out the vehicle to make sure it was road worthy before selling it & they should have serviced the car to make sure there were no problems!!! At the end of the day, I don't feel like I got a great deal, actually, not even a good deal!!! More

Always a good experience We had three leases now and all aspects of the experience have been great. All of our service experiences have been excellent. Everyone is so helpful We had three leases now and all aspects of the experience have been great. All of our service experiences have been excellent. Everyone is so helpful. More

Awesome Experience Nick Makrakis was a pleasure to deal with. He is consummate Sales Manager. This is our second LEXUS from NORTHSIDE, and the service is second to none Nick Makrakis was a pleasure to deal with. He is consummate Sales Manager. This is our second LEXUS from NORTHSIDE, and the service is second to none. James Vu is professional and really knows the financial side. We love our new GX 460. More

Great experience Eric made buying my new rx350 a very positive experience Thanks. I would definitely recommend them to my friends. Thanks Northside for your exce Eric made buying my new rx350 a very positive experience Thanks. I would definitely recommend them to my friends. Thanks Northside for your exceptional product and service. More