Northside Lexus

A Smooth Transaction I had another good experience with Lexus, changing over to a new leased RX 350. I stay with Lexus because the vehicles are great and the customer ser I had another good experience with Lexus, changing over to a new leased RX 350. I stay with Lexus because the vehicles are great and the customer service is as good as it gets. More

Awesome! Awesome help all around! I'm sure I'll be back for another in 3 years! Very friendly and informative crew. I'll be back for sure. Awesome help all around! I'm sure I'll be back for another in 3 years! Very friendly and informative crew. I'll be back for sure. More

As a luxury car dealership, dont forget the little things Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter le Having been a NS Lexus customer before I made the move to purchase a used BMW from the dealership recently. My expectation from previous encounter lead me to return. I guess my lower rating is based on small things, attention to detail which I would expect from a Luxury car dealership. First of all, I felt I got a very good price on the vehicle. These were small things, but small things tend to lead to an overall impression of the experience. We gave an extra day to get the car prepped for pick up, arrived at noon the car was not ready, so they prepped the car,, but I had to put the floor mats in myself when I got home and the inside of windows needed to be cleaned. A small thing that could have easily been handled during prep. Lastly, we are almost 10 weeks since the purchase and no second key has been delivered. Since I felt there was no sense of urgency from NS Lexus to resolve this issue after suggesting it a few times, I ordered a key from BMW myself. Those are not cheap, but it was necessary, this is something that should have been dealt with. Again, you should expect more from a luxury dealership. I am certain they can correct this sort of behavior with a little more focus and follow thru. More

Purchase of my lease vehicle Nick was fine but he tended to forget information they I requested and the time I told him I would be at the dealership. I asked him rates for the pur Nick was fine but he tended to forget information they I requested and the time I told him I would be at the dealership. I asked him rates for the purchase in advance but I never received a call. Meeting with the Finance man, James was interesting. I researched rates prior to the visit and dis not feel that the offered rate of 5.9% was correct. His response was that is what all banks offered but you can refinance the loan in the future. I signed and will plan on this in the future. If I told this rate prior I would have considered other financing options. My mistake since past dealing with the dealership also went well. More

very pleased Josh was awesome and very easy to work with. Will purchase another car from him in the future. Really was very helpful throughout the sale. Josh was awesome and very easy to work with. Will purchase another car from him in the future. Really was very helpful throughout the sale. More

leasing of my new Lexus done in a very professional manor. The three individuals I visited with were very explanatory to me. I didn't experience any pressure from my sales person. I was also was invited bac The three individuals I visited with were very explanatory to me. I didn't experience any pressure from my sales person. I was also was invited back to Mr Ortiz if I needed more help with my electronic system. More

Excellent service We will recommend Hector Villanueva to others and will use him for any future needs. Great customer service from Mario in the Parts Department as wel We will recommend Hector Villanueva to others and will use him for any future needs. Great customer service from Mario in the Parts Department as well. More

Great customer service Thank you for going the extra mile to make my first Lexus purchase a great experience. We did inquire via website to a couple of dealerships and didn’ Thank you for going the extra mile to make my first Lexus purchase a great experience. We did inquire via website to a couple of dealerships and didn’t hear back from this one. Set up an appointment at clear lake Lexus. However, we were referred to you by one of our customers and he had Ashley call us directly. Thanks Ashley for going above and beyond for us! More

The best! Professional, efficient, friendly Great all around experience. The operation is like a well-oiled machine. Both new car purchase and service departments are outstanding. Best dealers Great all around experience. The operation is like a well-oiled machine. Both new car purchase and service departments are outstanding. Best dealership I’ve ever used and I’ve been purchasing, repairing and maintaining cars for 40 years. More

Top notch service department Kyle did a great job getting my car ready on a tight schedule. He kept me informed throughout the process and took care of my problem. Highly recommen Kyle did a great job getting my car ready on a tight schedule. He kept me informed throughout the process and took care of my problem. Highly recommend! More