Northwest Jeep Chrysler Dodge Ram

Great Experience! I don't enjoy spending hours in a Dealership, so I did pretty much everything by phone/online sending in my documents and getting Nick in Finance ever I don't enjoy spending hours in a Dealership, so I did pretty much everything by phone/online sending in my documents and getting Nick in Finance everything he needed to secure a lender. Got to the dealership, took the test drive and decided the make the purchase. I was there maybe 2 hours, it was hassle free and I was able to make a down payment that worked for me, unlike other dealers who kept telling me I needed more money down. It's the best car buying experience I've ever had and I will definitely go back when I'm ready to purchase my next vehicle. More

Horrible experience Horrible and very disappointing experience. If you like to be disrespected, yelled at, treated awfully and given a very bad service, you should go the Horrible and very disappointing experience. If you like to be disrespected, yelled at, treated awfully and given a very bad service, you should go there. I am not even talking about proper customer service standards. Its like buying a car from someone on the streets who doesn't know you after selling you a $16k car! I purchased a used 2011 Grand Cherokee from there about a month ago. While I was driving home (SAME DAY I PURCHASED THE CAR) I experienced issues with the vehicle. I did take the car on a test drive, but it was around the block. Driving home (45 min) exposed all of these issues. Heating motor blower was making loud noise, the radio/ CD... stopped working and the gear wasn't shifting properly. I emailed the person who sold me the vehicle (Who happens to be a manager as well) and told him about the issues. He told me to "bring it back to them to have it checked out and get it taken care of" - I went back to their service department (Really nice people) who gave me a rental for the day while checking my car. Came back the next day with an estimate of over $1200 to fix the vehicle. The vehicle wasn't checked before selling it to me. Its very clear that it was a trade-in that went to their lot right away. Non of the vehicle's fluids were checks, the transmission needed a lot of software updates. I take the estimate to the person who sold me the vehicle, he walks me down to their service department and in front of all customers and employees he said "Buddy, you bought a used vehicle, you refused to buy the warranty. We can't do anything" In a very rude and degrading way. I was completely shocked. I did make a mistake for trusting their name. I thoughts it's a reputable dealership and they would care about their reputation, but apparently I was mistaken. When you buy a $16000 car, you would think that they at least did some sort of inspections. But clearly they are not interested in that. I emailed a long email to the used cars sales manager and store manager, non of them even bothered to call me back. That person who sold me the car calls me few hours after I send in my email, VERY RUDE, telling me that I chose to decline the warranty therefore its my fault. He also tells me that he has been in this business for many years and knows what he is doing. I have some credit issues and that person had the nerves to use that against me. He made it seem as he was doing me a favor for selling me car. Is that the new era we live in? Straight up discrimination? I doubt Oregon will allow for such thing. Very disrespectful. He made me feel I bought a vehicle of a junk yard. Of course, you would never see that side when he is selling you a $16k car and taking your $2.5k down payment. I admit to making the mistake by trusting their name. But why would he tell me to bring the car back to check the issues and fix them in the first place? I would've returned my car and canceled my purchase if I would've know that he would do that. The car is parked now, I paid $2500 down payment and my monthly payments are starting soon. All for a car that needs work and can't really use it the way I thought I would. More

They don't do what they say they will do. Applied for a loan on line they called me back said it looks good that I made my payments all on time on my current car. He said he'd get back in a fe Applied for a loan on line they called me back said it looks good that I made my payments all on time on my current car. He said he'd get back in a few minutes. When he doesn't call back I call him he's says the bank didn't get probably because of the weekend that he'll call me Monday that was over two weeks ago not sure why this dealership has a problem with following through with their word.william Carpenter More

great salesmen Our salesman Michael Oadas helped make our purchase of a Jeep Wrangler amazing by not only finding us exactly what we wanted but by also making up for Our salesman Michael Oadas helped make our purchase of a Jeep Wrangler amazing by not only finding us exactly what we wanted but by also making up for the lacking service of the service dept. Who didn't install our upgraded tires correctly. We had never purchased there before or a jeep for that matter. Although this dealership was lacking in some areas Michael made up for everyone else's lack of customer service. He went above and beyond to make up for everyone else dropping the ball. He personally went out of his way. Picked up our jeep, had them fix the issue and return it himself and apologized for the error yet again. I would definitely recommend Michael as the go to salesman to make your buying expierence there less stressful..can't say enough good about him. More

Buy somewhere else This is possible the sleaziest dealership I have ever dealt with. Stay away and buy your vehicle elsewhere. Not only do you get aggressive salesmen pu This is possible the sleaziest dealership I have ever dealt with. Stay away and buy your vehicle elsewhere. Not only do you get aggressive salesmen pushing you into cars/products you do not want, they do not honor premium packages because of fine print which they don't provide. You'll never get a return call if you are trying to solve the issue either. I know I left six voicemails. They are unhelpful, unsympathetic, typical movie stereotype car dealership. More

Why help you when they can send you away!!! Where do I begin... I bought my used Chevrolet Traverse from here November 2014, decided to put the best warranty on it because we knew things would s Where do I begin... I bought my used Chevrolet Traverse from here November 2014, decided to put the best warranty on it because we knew things would start breaking down soon. Paid all this extra money. First thing, had the car about 7 months and the engine craps out. I call NW Jeep and what do they tell me... They can't fix my car. After a headache they release my car to McLoughlin Chevrolet for my car to be fix, but let me tell you, getting the warranty to pay was difficult, if it wasn't this it was that and blah, blah, blah. First mistake, keep your money and save it for when it is worth it. Second, getting NW Jeep to release my car was a crazy headache. Now here I am, less than a year later and my AC goes out. I call NW Jeep give them the problem that I have a leak in my AC line, speak with financial who looks up my policy, tells me everything is covered under my great extended warranty policy. He then transfers me to the service department. I make an appointment to drop my car off. I go to bring my car in, first I walk through the service door and there are eight service people standing around. Does anyone jump to help... You would think I had the plague. Finally, someone offers to help. He points me to a gentleman named Mike. I proceed to tell Mike the problem and once he realizes that I have a Chevrolet, he can't get rid of me fast enough. He then proceeds to tell me that he can't fix my car and I would have to make an appointment at a Chevrolet dealership to get my car fix. At this point I am royally pissed because I just drove all the way from Oregon City to Beaverton to have my car fixed. Plus, I was sitting in horrible traffic just to get my car to them. Also, there is a Chevrolet dealership 5 minutes from my house. Mike proceeds to give me the phone number to McLoughlin Chevrolet, which I already had because of my first experience with my car. He says call them and they will release the car. All I am thinking is crap, here I go again... I get my car into McLoughlin Chevrolet, which by the way has been awesome. They proceed to diagnose my car, call me, and tell me that my car is not covered by the warranty. Are you kidding me??? The whole reason I brought my car in was because NW Jeep said it would be covered. Plus, I have power steering lines that have been involved in the problem that need to be fixed too. So, not only do I feel bent over by my warranty that I purchased through NW Jeep, but I have purchased a lemon from NW Jeep that has been in the shop more than I have driven it. I went three months last year trying to fix the engine issue with my car before I was able to get it back. Now this. Then I call NW Jeep to try and figure it out and the guy tells me that we bought the best policy and the financial guy I spoke to was incorrect and also they could have looked at my car when I was there and doesn't know why I got sent away. What in the world people? Now I am stuck with a lemon, the financial person won't call me back, I have a car that I have driven for less than two years that is a piece of crap, and NW Jeep can't even apologize for their mistake. Will I buy a car from them again... No! All about pushing cars out the doors even if they are lemons. I have driven my car from one place to the next without their thought of my time, gas, and other peoples time or gas that have helped me. Is it too much to ask to have someone call me back, I just want my car fixed... They don't fix cars they sell, they just move them. More

Worst service experience ever. Scheduled appointment full week in advance outlining needed recalls and problems. Dropped vehicle off at schedules time. They indicated it may not b Scheduled appointment full week in advance outlining needed recalls and problems. Dropped vehicle off at schedules time. They indicated it may not be completed by the end of the day, and it wasn't. Called the next day at noon for an update, no one in the service department would answer or return my calls. Must have called 10 times. Finally get a call back near the end of the day, they had not ever started it yet. Told them I was coming in to pick it up and have it ready. Waited over 30 minutes for them to process the paper work, which stated they did nothing, and get my vehicle. NO STARS! More

WORST experience ever...multiple times WORST dealership ever! I've had awful experiences with both the sales and service departments. When we first started shopping for our Jeep we stoppe WORST dealership ever! I've had awful experiences with both the sales and service departments. When we first started shopping for our Jeep we stopped here to take a look at some 3 year old Grand Cherokees. We parked and started looking at the vehicles. There were lots of salesmen walking around but not one stopped to see if we needed help. After about 10 minutes we went inside to the show room to ask if someone could help us because we were interested in a car. Nobody volunteered at first and then finally one guy reluctantly agreed to help us. We told him exactly what car we wanted to look at. He came out and didn't bring the key or really offer much in regards to the car. We finally had to ask if he could get the key so we could pull the car out and look at it closer. Again reluctantly he went and got the key and pulled it out a few feet so we could open the doors. He never once suggested a test drive or really answer any of our questions. We asked what the price on the vehicle was. He said he didn't know and that we should look online later when we got home...SERIOUSLY??? He also said that the price was probably really high and that it would almost be the same cost as buying a brand new one and that we shouldn't bother with a used one. He treated us like we couldn't afford to buy the car and therefore weren't worth his time in his mind. I've never been treated so poorly in my entire life. We did look up the price when we got home and were surprised to see how cheap it was compared to what the salesman led us to believe. Needless to say we did not return to purchase our Grand Cherokee Overland and we took our business somewhere else. Unfortunately our experience with this dealership did not end there. Since this is the closest Jeep dealership we have been forced to take our car here for any warranty services. I'm not sure what the point of an appointment is with them. On several occasions I've taken my car in for its appointment at which time they inform me that they don't have time to look at it until the next day or two. WHY did I make an appointment??? Then after they finally get to my car they do not call to let you know the status of it. The last time I called to try to find out when my car would be done and couldn't get a service rep to call me back. My husband finally had to stop in person to get an answer. They told him the rep had just been at lunch and was about to call me. How long do these guys get for lunch? The last straw was a few weeks ago. Our dash in our Overland had completely de-laminated and is falling apart and wrinkled. NW Jeep has never even mentioned this when I have had the car in and it is blatantly obvious that something is wrong. I've been in contact with corporate about this issue and they have agreed to fix the dash which is awesome. Except the fact that I have to take the car into a dealership. The guy from corporate tried get a hold of Dennis, who is supposedly the Service Manager, because they have to get the work set up with the dealership. Well...it was over a week and Dennis would not call corporate back so that my car could be fixed after several calls and voice mails to him. The corporate rep kept trying to get in contact and couldnt get anyone to call him back. How is it that I am got 100% better service from corporate than from my local Jeep dealership? We finally tried calling them ourselves to urge them to call corporate back so that we can get the car fixed. Shocking...Dennis is not available. We could not get a call back and nobody else knew what was going on. AGAIN we had to go down there in person to get a response and then we were told they haven't received any calls from and don't know what we are talking about. Our contact at corporate NEVER got a call back. We took the car to Findlay Jeep and within a week had the car fixed with an entirely new dash. NW Jeep couldn't even call back in a week let alone fix anything. Don't waste your time here, Findlay is a further drive but I guarantee it will save you time and heartache. More

Terrible experience We were interested in a Jeep Grand Cherokee and had a salesman that wasn't too knowledgable in the car itself. After spending 1 1/2 hrs. of looking th We were interested in a Jeep Grand Cherokee and had a salesman that wasn't too knowledgable in the car itself. After spending 1 1/2 hrs. of looking the car over and test driving it we wanted to know what they'ld give us for our trade. We had done our research on our rig and knew what it was worth. He through out $6000 less than what the next dealership had offered us. So yes, we walked out insulted and in disbelief. They're a joke and will take you for your money!! Do your research!!!! More