O'Meara Ford

The initial dealings were fine. But as soon as we had a deal, things started going poorly. We waited FOREVER for the finance guy to call us in. As I walked by his office, I noticed But as soon as we had a deal, things started going poorly. We waited FOREVER for the finance guy to call us in. As I walked by his office, I noticed him texting on his cell phone!— he looked up, surprised & said he was “just about “ to come &!get us. Sure — Then I spent a lot of time arranging to get my bank to approve a debit transaction to cover the cash due (keeping them late to accommodate me) only to learn the amount to be charged was over OMEARAS rules (!?) Then we had to wait almost another hour to get our truck ready!! We thought it odd that our salesperson was responsible for detailing & fueling— but he was & he told us finding diesel was causing further delays — We made a great effort to meet the agreement to have the $$ ready (a cashiers check was the ONLY payment— they wouldn’t take our personal check or let us mail it, even tho I was going to have to mail our extra key from our trade in anyway). The agreed upon pickup of the check did NOT happen. My 92 year old Dad waited all day for the promised pick up —I had to call & ask AGAIN to have it picked up (as agreed upon). I was also pressured to sign a PRE- filled out satisfaction sheet stating all items had been handled to a “5”. The one item was saying we had our first service dates set which we did NOT, but the salesman said since we lived out of town, this didn’t matter(!?) I tried texting and calling to ask about this & NEVER got a response. We did like our salesperson, but he dropped us as soon as the paperwork was signed. Now, we’ve learned that we cannot get license plates bc our bill of sale states our truck is a gas engine & it is a diesel. The temp tag expires today. Titling told me ‘someone’ tried to call us, but didn’t get a response!!! Totally false. The dealership has our address, email & BOTH cell phones— NONE of which had any messages about this issue. And! Why not MAIL the new Bill of sale with instructions to sign a newBOS??? Now we’re looking at fines for late licensing & a reissue of a temporary tag — we are VERY disappointed how this dealership has let their responsibilities fall through the cracks for us. More

Thorough, friendly & courteous, go the extra needed to keep your car running great & you happy! keep your car running great & you happy! More

I’ve never dealt with this level of unprofessionalism. I never actually met my service rep. It was always his day off, in another department, running late, or just simply not around eve unprofessionalism. I never actually met my service rep. It was always his day off, in another department, running late, or just simply not around every time I came in. I had no idea what was going on with my vehicle. Was told it was ready to be picked up three different times. And never had satisfactory repairs done. I still have three free oil changes and won’t be using any of them at this dealership. Or any other services again. More

I got a car from this dealership in 2021 with James, he was amazing, but for a week I have been emailing the manager, finance services and no one has respond to my emails, I paid off my car and I had gap i was amazing, but for a week I have been emailing the manager, finance services and no one has respond to my emails, I paid off my car and I had gap insurance that I never used, to be honest is hard to find a good dealership where they really care about customers, once they do the sale they ignore you and here is to get my gap insurance money back(the one I paid and didnt used) and no answer so far, is very disappointed . I wont recommend this dealer or come back. More

Nick was amazing! He streamlined the process, making it incredibly straightforward. Notably, he even organized the shuttle service for my commute to and from work. Man He streamlined the process, making it incredibly straightforward. Notably, he even organized the shuttle service for my commute to and from work. Many thanks, Nick! More

Salesperson, Michael was friendly, helpful, and professional. Other staff were courteous and friendly also. I purchased vehcile, so thing went well for me and the dealership facilitated that. professional. Other staff were courteous and friendly also. I purchased vehcile, so thing went well for me and the dealership facilitated that. More

Mike does a phenomenal job of communicating the status along with issues and is a true professional! along with issues and is a true professional! More

Great service. The service was done quickly and the staff was very eager to help. The service was done quickly and the staff was very eager to help. More

Still disappointed that no one can figure out what is wrong with our explorer. Have taken it three times and still not fixed. Makes funny noises when shut off and front windows roll back down when you ro wrong with our explorer. Have taken it three times and still not fixed. Makes funny noises when shut off and front windows roll back down when you roll them up. More

Miranda and Mike were fantastic. Jay was the worst Service rep I ever dealt with. He never returned a call and my car was there for 5 days. Ridiculous Jay was the worst Service rep I ever dealt with. He never returned a call and my car was there for 5 days. Ridiculous More