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Oak Lawn Toyota

Oak Lawn, IL

Overview
Employees
Reviews
Vehicles
4.7
3,133 Reviews
Welcome to Oak Lawn Toyota! We opened the doors of Oak Lawn Toyota 40 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,133 reviews

July 02, 2021

Great service! Service did not take too long. Service representative was nice and explained services done to my car. Overall, great service from service department. More

by nora_martinez7881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Oak Lawn Toyota responded

Thank you, Nora, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

Helpful
July 02, 2021

Small thing but had to correct misspelling of my name. More

by RFOLEY1032
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Oak Lawn Toyota responded

Thank you for bringing this to our attention, we feel customer satisfaction in the key component to a positive experience. Thank you for choosing Oak Lawn Toyota. John Carnivele, General Manager

Helpful
July 01, 2021

Excellent professional service. The sales representative was not overbearing. He was very informative and gave wonderful feedback regarding the sale and our current situation. Fantastic More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Oak Lawn Toyota responded

Thank you so much for taking the time to share your feedback with us, James. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! John Carnivele, General Manager

Helpful
July 01, 2021

They were very professional and easy to work with. Sal the service manager kept me appraised on the progress. More

by Shelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Oak Lawn Toyota responded

Shelley, Thank you for your business and this review. We're happy to hear Sal and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

Helpful
June 30, 2021

The service and respect I feel as a customer is always the best here! More

by sharchun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

Helpful
June 30, 2021

I appreciate this dealership. They are always available to assist in dire times of need. I had a flat on Monday, 06/28 and they helped me. Thanks. More

by CEVA.BROWN1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2021 -

Oak Lawn Toyota responded

Ceva, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

Helpful
June 30, 2021

Very efficient. Got us in and out in about 1 1/2 hours. No charge but second time in shop in two weeks for same problem. I think it is solved More

by mmc1026153
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to serving you in the future. Juan Vazquez, Service Manager

Helpful
June 30, 2021

Made appointment to have my brakes looked at. My wife told the service person that there was a very bad noise coming from the RAV4. A person took our car for a test ride came back and told her that they More

by GLEENERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
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Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, We've been trying to get a hold of you regarding your feedback on your wife's visit, and haven't had luck. When your wife spoke with Dan (our service advisor), Dan was trying to gather as much information as possible about the noise the Rav4 was making. We have to transfer these notes over to the technician in order to properly diagnose the problem. When your wife mentioned the noise wasn't present during her drive to the dealership, the Service Advisor, Dan, mentioned it may be hard to diagnose the problem. We do take everyone's concerns seriously and want to help with each individual problem. Because of your close relationship with the mechanic, he was the only one who ended up driving your vehicle. The mechanic, Travis, found the brakes were getting low, and then decided and advised your wife on the replacement per her approval. I'm sorry for the miscommunication on our behalf, and we hope to earn your trust back during your next visit. As you know, we are a family owned and operated store that takes each inquiry seriously, and I am terribly sorry for your negative experience. Respectfully Yours, Victoria Hampton Customer Service Manager of Oak Lawn Toyota

Helpful
June 29, 2021

My only complaint is when going into the service center the workers will act like they don’t see you you have to wait for a friendly one to come in and say we will be right with you More

by maziquejazmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, I am terribly sorry to hear that we didn't properly greet you during your visit to our service department. There are no excuses that can be made on our behalf and I'm truly sorry. We have taken in your feedback and thank you for letting us know about this issue. Please let me know if you need anything during your next visit and I will personally make sure you are taken care of with the utmost respect you and each of our customers deserve. Respectfully Yours, Juan Vazquez, Service Manager

Helpful
June 29, 2021

Service was excellent and efficient. Employees kept me informed as work was being done. More

by Rcg007ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2021 -

Oak Lawn Toyota responded

Ralph, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

Helpful
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