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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,232 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,232 reviews

February 07, 2021

Frank was very accommodating and helpful. Listened well and helped me with replacement battery and service. Very friendly and polite. Had a very short wait for service to be performed More

by nancys-w@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 07, 2021

The wait for a simple oil change has improved from years pass when they would have me sitting there for up to 2 hours, so that is appreciated. More

by Niseyw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

February 07, 2021

Live this place I would highly recommend everyone to come here great staff friendly and quick ! Finance department was great I will definitely be back More

by babeski36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Beris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Oak Lawn Toyota responded

Thank you so much for choosing Oak Lawn Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! John Carnivele, General Manager

February 06, 2021

I always come here to get my vehicle serviced. Everyone is always very courteous .Keep up the good work.I have always enjoy coming here More

by marretha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

February 06, 2021

Excellent work! No one else can.compare!! Everyone was nice and completed the work within a timely manner. I recommend any one with a Toyota to have your service completed here. More

by Tenkamenin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Colosimo Phelps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you next time! Juan Vazquez, Service Manager

February 05, 2021

Had a remote start out in the car was there for 10 hours. Luis said it would be ready by 4-5, told me to come at 5:15 to pick up still not ready. Wasn’t honest about it first disappointment with Oak L More

by TMEBVOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Novoa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership this time around. Would you mind sending us a message with your full name so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. John Carnivele, General Manager

February 04, 2021

Best Toyota dealership ever! I will continue to purchase my cars from Oak Lawn Toyota and spread the word that they know how to service their customers. More

by ED P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Feb 04, 2021 -

Oak Lawn Toyota responded

Wow! Thank you so much for this great five-star review, Ed! Thanks for choosing Oak Lawn Toyota and helping to share the word about us. We’re here for you anytime! Juan Vazquez, Service Manager

February 04, 2021

I made an appointment and was greeted by friendly worker who professionally assisted with registering me for services. He reviewed my appointment request and assessed the situation. I was given an approxima More

by Unklodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! If there is anything we can assist you with in the future, please let us know! Juan Vazquez, Service Manager

February 03, 2021

They always assist me immediately and service is quick! I only come to this store. Keep up the great work and I will see you soon for another new vehicle. More

by CTONY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, Daniel Schnur
Feb 03, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 03, 2021

Toyota Oak Lawn is a decent dealership with a fine service dept workers are dependable and accommodating with regard to scheduling all work performed was completed on time and correct More

by stanikj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Vincent, Joseph, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

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