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Oak Lawn Toyota

Oak Lawn, IL

4.7
3,238 Reviews
Welcome to Oak Lawn Toyota! We opened our doors 54 years ago, developing two simple philosophies for our long-term success: #1: treat every single person who walks through our doors the same way we would expect to be treated, and #2: once someone has become our customer, he or she is part of our family for life. It's a spirit you'll see in everything we do here. We encourage you to visit us soon because one visit to Oak Lawn Toyota and you will see what sets us apart from any other dealerships: from new car sales, to quality inspected pre-driven vehicles, to a fully state-of-the-art service department, we are here to serve you.
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4320 W 95th St

Oak Lawn, IL

60453

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Showing 3,238 reviews

October 02, 2020

Very friendly and quick service. They let me know the progress of my vehicle as it was in the shop. I was in and out in less than the time promised. More

by rae1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Beris
Oct 03, 2020 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 02, 2020

Awesome job And work done in timely matter very friendly and knowledgeable staff I have all my maintenance work done at Toyota of oak lawn il More

by c_warren32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Oak Lawn Toyota responded

Thank you for your very kind review and loyal patronage! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 01, 2020

Good customer service, especially that provided by Bob Spee and the mechanic, JJ, in the service department, who consistently and reliably does very good work. More

by dkwlai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jethen, Patryk Kilch
Oct 02, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

September 30, 2020

Quick oil change Tire rotation Looked at service Quick oil change Tire rotation Looked at service history Made recommendations I cant remember my service guys name but i would recommend hi More

by Flashfleming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Oak Lawn Toyota responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

September 30, 2020

Maybe my expectations were just off but I don't usually budget 2 hours for an oil change. I didn't hear from anyone even until an hour and a half after I dropped off the car. More

by Kevin.connaghan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patryk Kilch
Oct 06, 2020 -

Oak Lawn Toyota responded

Hi Kevin! We cannot find your name or record of your visit in our system. Please call me at your earliest convenience so we can discuss this pressing matter. Thank you for your feedback!! -Juan Vazquez, Service Manager

September 29, 2020

I went to service my RAV4. The time was promptly. It was my first time visiting oak lawn Toyota. I will say I will be returning back to service my RAV4. Great experience More

by Josegonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Sep 29, 2020 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

September 29, 2020

Excellent service and advice about my car. Social distancing was a priority in waiting room. Very understanding staff about my concerns about servicing my car during pandemic. More

by ann.o
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 30, 2020 -

Oak Lawn Toyota responded

Ann, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 29, 2020

Very professional. Nice. Honest . do their best to solve problem... They could not diagnose my car trouble... Next morning I had same problem... Car would not start... More

by AL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we will continue to work with you to find a solution to your car's problem. Juan Vazquez, Service Manager

September 29, 2020

Oak Lawn Toyota exceeded all expectations by showing their responsiveness to my needs. Whether by phone or in person, they were attentive, polite and informative. The father and son team took care of us More

by HARDEN613
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Hertogs
Sep 29, 2020 -

Oak Lawn Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Oak Lawn Toyota! John Carnivele, General Manager

September 29, 2020

Great Customer service Patrick was very professional and Great Customer service Patrick was very professional and nice. The price was very reasonable. Patrick explained the whole process prior to the com More

by Shreejipatel1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Sep 29, 2020 -

Oak Lawn Toyota responded

Shreeji, Thanks for sharing your thoughts about your recent experience working with Patryk here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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