Oak Lawn Toyota

Best Dealer Around! Always a very Good experience at Oak Lawn Toyota. The staff is always very professional and accommodating. I pass a lot of Toyota dealers on my way to Always a very Good experience at Oak Lawn Toyota. The staff is always very professional and accommodating. I pass a lot of Toyota dealers on my way to this dealership and is the only one I can trust. Jacek Makselan sold me a new 2018 Highlander and I can't say enough good things about how he handled the deal. Jason Stoit handled the finance and did an outstanding job! Thanks Guy's Mark Kall More

Fantastic People! This is our first car buying experience here at Oak Lawn Toyota. Found our used vehicle through online websites (cars & autotrader) and made the trek This is our first car buying experience here at Oak Lawn Toyota. Found our used vehicle through online websites (cars & autotrader) and made the trek up to OLT. Immediately greeted by Dominik Gibik who ended up selling us our car. Thanks Dominik! Frank was great to deal with in finance. Rob Halderson really went over the top, above and beyond, in everything else. He was extrememly inviting and friendly, the have a play area for children, and Rob made sure to take care of us on some minor issues/questions i had with the vehicle after we got it home and settled in. Literally drove the vehicle back to my home to personally drop it off and save me a trip. (45min) These guys are an absolute dream to deal with! I only found out that my neighbor's parents have bought their last few vehicles from here after i made my purchase. They love it here too. The car buying experience can be daunting to say the least, OLT really tries to break the mold. Thanks guys!!! Ryan and Family More

Shady Business Do NOT buy online from Oak Lawn Toyota!!! I purchased a “Certified” Tundra from them online and dealt with their GM John Carnivele directly to nego Do NOT buy online from Oak Lawn Toyota!!! I purchased a “Certified” Tundra from them online and dealt with their GM John Carnivele directly to negotiate the purchase. When I asked about the condition of the vehicle, he told me that the vehicle was in excellent condition and that it passed the Toyota Certified Used Vehicle 160 point inspection and that “If it had failed in any way we would have gotten rid of it.” I paid $1500 to Oak Lawn Toyota to cover their cost to ship the vehicle to me. The vehicle arrived a few days later after dark, caked with 1500miles of road muck, and a dead battery. The transportation company was able to jump-start the vehicle and unload it. I got in and immediately noticed the distinct odor of cigarette smoke and what appeared to be a water stain on the headliner above the driver’s door. On the drive home I was a surprised to hear a rattle in the driver’s door. Over the next couple of days and with the help of a body shop partnered with my local Toyota dealer, I identified the following items, any one of which fails the 160-point inspection criteria set forth by Toyota: 1. Body panel alignment and fit --- front bumper cover to fender well misaligned by about 0.5" 2. Body is free of all dents --- large dent in left tail light area 3. Paint is reasonably free of scratches and chips --- front bumper cover, especially left side has chip approximately 1" diameter 4. Vehicle is free of improper paint repairs or mismatched color o Left rear quarter panel – Poorly contoured body filler, wavy finish. o Right front fender – Sander marks in body filler which painted over. o Right front door – Sander marks in body filler which were painted over. o Grill surround color mismatch – Not even close to the same color as adjacent parts. 5. Seats, carpets, floor mats and headliner are free of stains --- Driver door head liner stained with small rips. 6. Free of odor, including heavy perfume - Interior smells like smoke, but cannot document with photo. Additionally there were smaller, more cheaply correctable items as follows: 1. Loosely attached front left bumper cover. 2. Missing hardware on wheel well, fender liner, and mud flap components. 3. Road residue in the wheel wells. 4. Torn mud flap 5. Cracked grill plastic with electrical tape "repair" still in place. 6. Rattle in driver’s door. 7. The vehicle as advertised also included a Tonneau cover, but was delivered without one. I provided pictures of all of the issues with the condition of the vehicle along with the Bill of Lading signed by John Carnivele showing that he acknowledged many of the items listed above BEFORE shipping the vehicle to California. John knew it was a banged up, stained non-certifiable vehicle when he shipped it and sent it anyway! The body shop at the local Toyota dealer provided an estimate totaling $8700 to fix everything properly. I sent the information to John Carnivele and called him to discuss it. He offered $2000 for me to keep the vehicle, but I declined because it was $6700 short of what was required. At that point we began the process of unwinding the purchase. I had to follow up several times a week for about two months before I received the refund for the purchase price of the vehicle. They essentially sat on my $40,000 for two months without so much as an apology or offer to make it right. They have declined to refund the $1500 transport fee they collected because, in the words of John Carnivele, that’s the chance you take when you buy remotely. Wow! John Carnivele and Oak Lawn Toyota have no accountability for gross misrepresentation of a vehicle’s condition and they expect you to carry the cost required to catch them at it. If you buy a used vehicle from Oak Lawn Toyota, do yourself a favor and have the vehicle inspected by a third party. They cannot be trusted to accurately represent the condition of the vehicle. But most importantly Absolutely Do NOT buy online from Oak Lawn Toyota!!! More

We had got a great car for a great price. Frank was helpful and knowledgeable about so much when it comes to the care and financing of the car he gave us great advice about how long to own,wha Frank was helpful and knowledgeable about so much when it comes to the care and financing of the car he gave us great advice about how long to own,what we really need from our insurance company, and so much more. Not to mention he was really funny. He had me and my mom rolling it was the best experience I could have asked for. Quinton Powell was kind and knowledgeable about what kind of car we were really getting for our money and took the time to answer all our questions. Will definitely come back to get another car from them in the future. More

Camry Hybrid I bought a new Camry Hybrid a few weeks ago. I have loved the car! I enjoyed the process of working with Ronnie, Mark, Bob, and Jason. They listened t I bought a new Camry Hybrid a few weeks ago. I have loved the car! I enjoyed the process of working with Ronnie, Mark, Bob, and Jason. They listened to what I was looking for, found it, and offered a great price. They treated me like a friend. It was a better experience than what any local dealership could do, so we went out of state to Oak Lawn Toyota. I would happily do business with them again. Thank you! More

Best experience I've had at a Car dealership. I needed a car right away. Bob Spee worked with me most of the day to make it happen. Went out of his way to get me the car I wanted. Marty Maggio I needed a car right away. Bob Spee worked with me most of the day to make it happen. Went out of his way to get me the car I wanted. Marty Maggio in finance explained everything and made it easy to understand. Bob was so helpful, listened to what I wanted and made it easy to leave with the perfect car for me. Thank you so much Oak Lawn Toyota. More

Horrible Service 4 hard Inquiries from this process, very callous attitude from Marty Maggio, and Steve Hertogs! No stars Quinton Powell, 1st point of contact, w 4 hard Inquiries from this process, very callous attitude from Marty Maggio, and Steve Hertogs! No stars Quinton Powell, 1st point of contact, was very professional, product knowledge was outstanding . Thank you Sir More

Serivce Review We were in Evergreen Park for a family function and then on our way to a trip to Texas when we had a problem with our Rav 4. We went in at 7 am on Ma We were in Evergreen Park for a family function and then on our way to a trip to Texas when we had a problem with our Rav 4. We went in at 7 am on March 12th and Oscar Rivera the Service Advisor was able to help us and we were on our way by 9 AM. Oscar was so professional and helpful. We really appreciate how fast he was able to help us. It sure made our trip much easier. Thank you so much. More

Best Sales Team! I purchased my Highlander Limited on April 21st, I had the very best experience from start to finish! Steve Barrix walked me through ever step of th I purchased my Highlander Limited on April 21st, I had the very best experience from start to finish! Steve Barrix walked me through ever step of the purchase process! He listened to what I was looking for, showed me all vehicles that I wanted to see, pointed out the features and sold me on the Limited. Ron in aftermarket and accessories took care of all of my requests! Above and beyond great service. He had my remote start installed exactly when promised, showed me how to operate it and I was on my way! The finance process was amazing, (We requested Marty to handle our financing since we’ve know him for several years) To say that financing my vehicle was painless is absolutely true. Marty explained all the warranties that I wanted to add and how they would benefit me. I told him where I was comfortable with my payments and he made it happen! And I finally was able to meet the owner Ronnie, what a pleasure to talk to him while my paperwork was being processed. Thank You so much OakLawn Toyota, we will forever be your customers?? More

Oil change visit Normally I have no issues with my visits, but the last time I had service on 4/4/18 I asked for an oil change and tire rotation. I gave coupons for bo Normally I have no issues with my visits, but the last time I had service on 4/4/18 I asked for an oil change and tire rotation. I gave coupons for both. After I got home I realized my oil didn’t have to be changed for another 5000 miles a/o being synthetic. The service advisor suggested I needed new windshield wipers that I forgot I needed and I was appreciative of being informed of this. I feel I should have been told my oil didn’t have to be changed for another 5000 miles and let me decide if I still wanted it changed. More