Back

Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

Sort by
September 04, 2021

Toyota was great in assisting me with my recall and my tire 5000 mile service as well as explaining the reason why they the oil change policy More

by Burgundyjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

September 04, 2021

Good welcome on arrival. The car was ready when promised. I am happy with the service I received. The cost is more than I’d like. Better coupons for loyal customers would be appreciated. More

by rnlynn7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 04, 2021

I loved that they got me in out, in less than 24 hours my vehicle was repaired, they even had a loaner ready for me. More

by Ebrantley66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

September 04, 2021

I went in for what I thought was an oil change and tire rotation that was part of my Toyota care. They said it was just a tire rotation. I said I'd come back in the 1000 miles for the oil and we could due More

by MARYKELLY6868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 06, 2021 -

Oak Lawn Toyota responded

Mary, thank you for this feedback for our service department. We are sorry that you weren't fully satisfied with your experience this time and apologize for any inconvenience. Please don't hesitate to let us know if we can be of any further assistance, we look forward to serving you again and demonstrating our commitment to excellent customer service. Juan Vazquez, Service Manager

September 04, 2021

Great place to buy a car or get yours fixed right. No flashy in house Starbucks to drive up customer prices. Just good experienced people. More

by Xrighter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Sep 06, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

September 04, 2021

I got a reminder text to set up the service on my vehicle vehicle. Was able to get an appointment on the weekend, which was great for me. During my appointment they kept in touch with me via text. It didn't More

by MARCELINALUNA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 06, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

September 02, 2021

The service is really appreciate getting the car ready for winter the service information helps me. The simple oil change let me know what else is needed! Thanks More

by Lwatson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

September 02, 2021

Excellent service and professional. Regardless of those taking off I was serviced in a reasonable amount of time. Thank you for everything. Have a great day. More

by winston_tiara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 02, 2021

Salvador was professional and courteous Juan was helpful The technician that worked on my 2020 supra was tenacious when most people would have given up.... More

by Nickimart8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Osuch
Sep 02, 2021 -

Nickimart8 responded

Sal and Juan sorry did not get the technician name were professional and courteous

September 02, 2021

Should offer more deals also no coffee Car wash should Should offer more deals also no coffee Car wash should be included. The customer service room should be more friendly with better chairs and comput More

by babysistersdaycare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Sep 03, 2021 -

Oak Lawn Toyota responded

Thank you for your honest feedback. We are sorry to hear that you didn't have a more satisfying experience and will be sure to share your comments with the team. We sincerely value your business and hope you will give us another opportunity to demonstrate our commitment to great service. Juan Vazquez, Service Manager

...
136
...