Ocean Cadillac

Gentlemen generally I don’t write reviews,but in this case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fas case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fast forward to 2024 in January I had a blowout and when I ghost home I had my tire shop that I’ve used for over 30 years check it and they said I needed a new tire so I had them piton a new tire. In may I sent my car in for service and the service guy Orlando saw a newer tire and asked if I had tire warranty,so I checked my paperwork from a year previous and I said yes but there was no contact info on the contract,so he gave me a number for the warranty company.I called them to which they said it was over two months so the wouldn’t cover the tire .Now looking at the contract, there is no information whatsoever on how to get in touch the policy of how long you have or how you go about getting reimbursed. I called the dealership asking for help with this matter talk to a guy and service manager named Jimmy He was no help . Saturday being the end of May after calling multiple people down there and getting nowhere I went down and talk to the finance manager to cancel this policy. He said it would be prorated and that he had to email me the form. I asked if he could fill it out while I was there help me with it at all he said no he would help email me the form which was a five minute video before you get to the form and now they’re looking for notarized copies of odometers all sorts of nonsense so I’m out the $465 for the tire him out the $1100 for the policy from which the dealership makes about 50% when I sell you these policies a buyer beware I left a message with the general manager once again, no callback no one from the company ever calls you back. so I filled out the form now if you want to pay $75 to expedite it from which they will add that to your check you can do that or you can wait 180 days or possibly more to possibly get someone to refund bottom line is no service in the service industry anymore. In this company like many others there’s no service there either. More

Orlando was the best. This is my 1st time in 23 years taking my car in for service. My husband Richard Lees always took care of this as he sold Cadillac's for most of his This is my 1st time in 23 years taking my car in for service. My husband Richard Lees always took care of this as he sold Cadillac's for most of his career. More

Worst dealer experience. I would have never expected such a bad experience from a Cadillac dealership I would have never expected such a bad experience from a Cadillac dealership More

Willy was fabulous. It took a few days to get the deal done but he was very patient with me. I would buy another car from them . It took a few days to get the deal done but he was very patient with me. I would buy another car from them . More

Get my car serviced here and only here. Amazing service. Quick and efficient. Always feel welcome and taken care of. Amazing service. Quick and efficient. Always feel welcome and taken care of. More

Great service throughout the whole process ! From start to finish the professionalism of everyone involved was exceptional! From start to finish the professionalism of everyone involved was exceptional! More

Adriana is amazing. I been going to ocean cadillac since 2010 and she’s been so far the the best representative. I been going to ocean cadillac since 2010 and she’s been so far the the best representative. More

very easy buying process. everyone was helpful and very pleasant to deal with. Maritza was phenomenal! everyone was helpful and very pleasant to deal with. Maritza was phenomenal! More

We received a great service, everyone was helpful and the process was fast and easy process was fast and easy More

Friendly and proactive service. Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself Amazing customer service , the pick up/drop off is great , specially if you work long hours like myself More