Ocean Cadillac

My service advisor Orlando Castillon deserves 10 stars. Very professional and knowledgeable. It took almost two days for the mechanics to come up with a diagnostic. In the limousine business time is money Very professional and knowledgeable. It took almost two days for the mechanics to come up with a diagnostic. In the limousine business time is money. I won’t go back. I’ll miss Mr. Castillon. More

I am very satisfied with my experience at the ocean Cadilac everyone very helpful and nice, thank you. Cadilac everyone very helpful and nice, thank you. More

THIS NEW OCEAN CADILLAC I THINK THE BEST DEALER IN MIAMI AND PEOPLE VERY PROFESSIONAL. NICE AMBIENCE AND PEOPLE VERY PROFESSIONAL. NICE AMBIENCE More

Michael Labroso was very helpful very informative he is our salesperson at Ocean Cadillac. Great customer service!! our salesperson at Ocean Cadillac. Great customer service!! More

Made a deal to buy a car from this establishment, had a certified check printed and car added to my insurance to purchase the next day. Then I get a call I need to sign all of the purchase documents ele certified check printed and car added to my insurance to purchase the next day. Then I get a call I need to sign all of the purchase documents electronically, from 3 hours away, while never seeing the car. Then they "sell the car" to someone else who is apparently stupid enough to blindly sign the papers on a car from another state. Don't waste your time with this rinky-dink shady car lot. Not to mention the documents were never even sent to us. Also, the car was a tesla that was still attached to the previous owners account leaving it not chargeable at a public charger, and succeptible to be stolen due to the previous owner being able to locate and access the car via the app. Thanks for wasting half my day guys! More

3 weeks gor my personal information to be mailed back to me. Still no response. I guess I'll have to have my lawyer taker over from here. me. Still no response. I guess I'll have to have my lawyer taker over from here. More

I would like to take this opportunity to thank Orlando. Orlando has always been very straight to the point knows his knowledge of vehicles knows everything about my vehicle the services that means and the Orlando has always been very straight to the point knows his knowledge of vehicles knows everything about my vehicle the services that means and the potential that it has. Seeing his knowledge of vehicles as well as knowledge of customer service has put a pinnacle of what service is all about. Thank you again Orlando Castellon for you are outstanding customer service I respect on the safety of my family. More

MR. DIAZ WAS VERY KNOWLEDGEABLE AND HELFUL. HE MADE MY EXPERIENCE VERY PLEASURABLE. IT WAS AN UNEXPECTED ENJOYABLE EXPERIENCE. EXPERIENCE VERY PLEASURABLE. IT WAS AN UNEXPECTED ENJOYABLE EXPERIENCE. More

Lot’s of waisted time waiting and waiting. After good start with the salesman showing me couple of model and road trial, things kept deteriorating. Salesman depends on others to make the sale After good start with the salesman showing me couple of model and road trial, things kept deteriorating. Salesman depends on others to make the sale. Need lot’s of help. Wait his manager for a price, wait to get the trade-in value, wait for approval of x,y,z. I can’t believe how frustration was generated through this car purchase experience due to surprises one after the other. Got in at 12:45 to learned at 7pm that I would have to leave with a loan vehicle. Spent the whole day in the dealer for nothing. It was our 2nd buy at this place. Totally different experience than 2 years ago. Unfortunately bad experience. Very bad. Salesman keeps saying « I’m sorry, I’m sorry» but yet still sitting and wait. My Patience was tested through the max. Love the car, hated the experience More

All the team was excellent, helpful and knowledgeable. Amazing and outstanding service!!! Agency totally recommended. Amazing and outstanding service!!! Agency totally recommended. More