Ocean Honda Santa Cruz

Recently purchased a used car from Ocean. Unfortunately it had extensive intermittant electrical issues. Johnathan went above and beyond getting us the best service possible. Would highly re Unfortunately it had extensive intermittant electrical issues. Johnathan went above and beyond getting us the best service possible. Would highly recommend a new or used car from Ocean Honda. Johnathan is a saint. Thank you again More

The service we got was outstanding. Robert Estrada was very thorough in getting us the vehicle we needed. He patience with us was a welcome step in getting the right vehicle. Travis Robert Estrada was very thorough in getting us the vehicle we needed. He patience with us was a welcome step in getting the right vehicle. Travis Taylor was extremely supportive particularly when my wife was a low blood sugar episode. He provided some sugar for her and ordered a Betty's Burger for her to help stabilize her diabetic event. A very big thank you to both of these gentlemen. Ray / Marian More

Braxton was very friendly and helpful in explaining maintenance options for my Civic. It was ready when he said it would be. maintenance options for my Civic. It was ready when he said it would be. More

Flip was very friendly and helpful when I took my CR-V in for an oil change and filter changes for an oil change and filter changes More

Very customer service support. All employees are welcoming. And pick up is efficiently quick and easy. All employees are welcoming. And pick up is efficiently quick and easy. More

The techs seem to be fine. The problem lies with the service consultants that check people in. The current process of appointments, waiting in the car, being checked in with The problem lies with the service consultants that check people in. The current process of appointments, waiting in the car, being checked in with no specific order does not work at all. Your service consultants should all be working in concert to clear the service check in bay as quickly as possible with no territoriality in relation to whom the appointment is managed by. It should not matter at all. Furthermore, if appointments have been made by customers, part of the closing of the service department (the day before the appointment) should be to start the ticket for the customer in order to save time. If that is not possible because of date stamping, it is time for a different platform or a programming workaround. I should not have had to wait 20 minutes on my car for Braxon when I had a 7 am appointment. More

45 minute wait sitting in my car after appointment time before I finally had to leave the car there and pay for my own Lyft to get to another appointment. Long waits are the norm here with difficulty makin before I finally had to leave the car there and pay for my own Lyft to get to another appointment. Long waits are the norm here with difficulty making appointments and promises of return calls on recall repairs with none happening. Management always follows up to apologize but nothing changes and the cycle starts again every time I need to bring the car in. I will only bring my car here for recalls and things only the dealer can handle from now on. It’s been two years of this. More

I came in after being notified of free software upgrade. Jonathan was great as he explained the process and I had my car back quicker than expected. One of the easiest dealership experiences I've had. Jonathan was great as he explained the process and I had my car back quicker than expected. One of the easiest dealership experiences I've had. More