Ocean Honda Santa Cruz

Service Advisor Eric Mendoza! Always very helpful. Great customer service always! Professional service, friendly atmosphere Always very helpful. Great customer service always! Professional service, friendly atmosphere More

The best service always! ! Eric always goes above and beyond my expectations!! I recommend honda services 100 percent ! Eric always goes above and beyond my expectations!! I recommend honda services 100 percent More

Flip, service liaison, is great to work with. Overall to notch. What was not in Flip's control is that by the time my car was worked on there were no more replacement parts for the recall. Fli Overall to notch. What was not in Flip's control is that by the time my car was worked on there were no more replacement parts for the recall. Flip let me know and was very gracious. Note to Honda: provide your dealers with the parts they need, they want to do right by the customers. Honda is making their jobs more difficult. More

From check-in to check-out everything went smoothly. I really appreciate being able to wait. I really appreciate being able to wait. More

Great dealership in Santa Cruz area. Dylan, the general manager was very easy to work with! James, the sales representative did awesome job. Dylan, the general manager was very easy to work with! James, the sales representative did awesome job. More

The intake system was terrible. When I arrived there seemed to be only one person at the intake area & he was finishing up with a customer. He said someone would be right with me. Af When I arrived there seemed to be only one person at the intake area & he was finishing up with a customer. He said someone would be right with me. After waiting for over 30 minutes with my car I asked a young man if he could check to see why it was taking so long. Jonathan Chaney came out within minutes to assist me. He made a comment about there being 5 other representatives on duty & couldn't justify why they made me wait so long. Jonathan wrote up the paper work & I waited over 3 hours for service to be completed. The customer service was clearly substandard. More

The agent was able to find me the best deals for my services needed on my car. services needed on my car. More

I've been with Honda many years and its always. a very good experience. Thank you! a very good experience. Thank you! More

Intake was is a timely manner. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. More

I had one of the worst service experiences I’ve ever had at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at aroun at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at around $4,000. During the repair, while the service department was disassembling the engine, the threads came out of the engine. Instead of taking responsibility for what happened during the repair, they blamed it on the age of my vehicle and told me I needed an entirely new engine. That turned what should have been a $4,000 repair into an $11,300 bill, which I ended up paying to get my vehicle back. At no point did Ocean Honda offer to take responsibility, provide any goodwill assistance, or even offer a discount despite what occurred during their repair process. The communication throughout this entire ordeal was just as bad. My service advisor, Braxton, was extremely difficult to work with. I went nearly three weeks without a single phone call or update on my vehicle. During that time, I even brought my Honda CR-V into the dealership for service. Braxton saw me in person and still never gave me an update on my Accord. The only person who kept me informed was Alen, a service supervisor who was professional, communicative, and genuinely cared about helping me. Alen is the only reason I knew what was happening with my vehicle. To make matters worse, when I finally brought the car home, I found nuts and washers sitting on the seams of the hood, making me question the quality and attention to detail of the work that had been performed. After an $11,300 repair bill, I expected my vehicle to be returned properly assembled and thoroughly inspected. The difference between Alen and Braxton was night and day. Alen represents what good customer service should look like. Braxton does not. Because of this experience, I will never return to Ocean Honda and would rather drive the extra distance to Honda in Salinas. I will also be filing a complaint with the Bureau of Automotive Repair regarding how this repair was handled. I hope no one else has to go through what I experienced. More