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Ocean Honda Santa Cruz
Soquel, CA
936 Reviews
We get it – there are tons of places you can go to buy a car around Soquel. But if you’re after a Honda dealership that’s known for top-notch cars and friendly, reliable service, Ocean Honda Santa Cruz is your spot.
Here, it’s all about the community. We’ve built a dealership that’s welcoming, easy-going, and always looking to give back. Whether you’re from Santa Cruz, Aptos, Watsonville, Monterey, or Morgan Hill, we’re here to make you feel right at home.
It all starts with giving you an unbeatable experience right here at our Soquel Honda dealership. We’ve got an awesome lineup of new Honda cars, a personalized financing process that’s super helpful, and a state-of-the-art service facility with factory-trained techs ready to handle all your maintenance and repairs.
Our family-owned dealership at 3801 Soquel Dr Soquel, CA 95073, is a big part of the local community. We’re excited to help you find the Honda vehicle and services you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 936 reviews
Verified Customer
July 19, 2026
Intake was is a timely manner. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. More
by KatieSchutz
Employees Worked With
Service employees
July 17, 2026
I had one of the worst service experiences I’ve ever had at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at aroun at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at around $4,000. During the repair, while the service department was disassembling the engine, the threads came out of the engine. Instead of taking responsibility for what happened during the repair, they blamed it on the age of my vehicle and told me I needed an entirely new engine. That turned what should have been a $4,000 repair into an $11,300 bill, which I ended up paying to get my vehicle back. At no point did Ocean Honda offer to take responsibility, provide any goodwill assistance, or even offer a discount despite what occurred during their repair process. The communication throughout this entire ordeal was just as bad. My service advisor, Braxton, was extremely difficult to work with. I went nearly three weeks without a single phone call or update on my vehicle. During that time, I even brought my Honda CR-V into the dealership for service. Braxton saw me in person and still never gave me an update on my Accord. The only person who kept me informed was Alen, a service supervisor who was professional, communicative, and genuinely cared about helping me. Alen is the only reason I knew what was happening with my vehicle. To make matters worse, when I finally brought the car home, I found nuts and washers sitting on the seams of the hood, making me question the quality and attention to detail of the work that had been performed. After an $11,300 repair bill, I expected my vehicle to be returned properly assembled and thoroughly inspected. The difference between Alen and Braxton was night and day. Alen represents what good customer service should look like. Braxton does not. Because of this experience, I will never return to Ocean Honda and would rather drive the extra distance to Honda in Salinas. I will also be filing a complaint with the Bureau of Automotive Repair regarding how this repair was handled. I hope no one else has to go through what I experienced. More
by mightyt88
Employees Worked With
Braxton
July 14, 2026
The staff was friendly and helpful. They also communicated clearly. My services were completed within the time frame they estimated. Overall, a very good experiernce. They also communicated clearly. My services were completed within the time frame they estimated. Overall, a very good experiernce. More
by mtoback1
Employees Worked With
Flip
July 11, 2026
Easy to get an appointment; got the oil changed in less than 2 hours, friendly check-in staff, and Flip was helpful in explaining service that was available on my plan. than 2 hours, friendly check-in staff, and Flip was helpful in explaining service that was available on my plan. More
by yessng72
Employees Worked With
Flip
July 10, 2026
The sales department is Great! The service department is the worst! My tires were, once again, not rotated. They lied to me when I questioned them about the tire rotation. Two of m The service department is the worst! My tires were, once again, not rotated. They lied to me when I questioned them about the tire rotation. Two of my Tires were not refilled to the appropriate PSI; one was overfilled by 10 PSI, and the other was underfilled. My battery posts were not cleaned, even though the invoice was marked as done. I paid extra to have them look at the windshield wiper fluid pump, which was not working. Service advisor Braxton Alsip told me they had found and repaired the issue with the pump. Although I could tell they had done some work on the wiper fluid system, it still wasn't working at all. I brought my 2017 Ridgeline in to have a safety recall repaired, but it wasn't done! More
by mrrichards
July 09, 2026
Braxton was friendly and informed me that my auto-doc was expired. I wish I had known that before driving 2. 5 hours to get serviced at Ocean. Then I arrived home to find a summer coupon, which I was NOT off expired. I wish I had known that before driving 2. 5 hours to get serviced at Ocean. Then I arrived home to find a summer coupon, which I was NOT offered, even though I ASKED for the most inexpensive route, since I am on limited income. To charge for diagnostics for a recall IF the car doesn’t show the specific issue prohibited me from accessing the recall. THAT IS xx!! I”ve always come back to Ocean to buy and service my cars because of their dependability and kindness. ON the way HOME my tire air pressure light came on- after Ocean supposedly rotated my tires. They did this last time as well. Done with Ocean for now. More
by januaryhandl
Employees Worked With
Braxton and the reception lady. Both of who were kind and friendly.
