Ocean Honda Santa Cruz

Purchased our car back in April. September has come around and they still have failed to pay the posting fee to transfer ownership. 6 months later we still do not have proof of owner September has come around and they still have failed to pay the posting fee to transfer ownership. 6 months later we still do not have proof of ownership for the vehicle we purchased in cash. Multiple emails with no response. This company gives Honda a bad name. More

I bought a used 2024 CRV with 5k miles on Sept 1st 2025. Two weeks later the battery died. I took it to the dealer and they said it was fine. I had to jump start it more than 50 times. I took it back and th Two weeks later the battery died. I took it to the dealer and they said it was fine. I had to jump start it more than 50 times. I took it back and they replaced it. One week later it was making a metal clacking sound when backing up. I took it back. They said it was fine and that is a Honda design issue. The sound went louder. I recorded videos of the sound and took it back. Jeff said that they should be able to fix it. The service department insisted that it was normal and that if I didn’t like it I needed to check with the Honda corporate office. I filed a claim at Honda. It took them three months to get back to me. I had nightmares and stopped driving the car. Honda closed my case without checking with me. I called and reopened the case. One month later they contacted me to check my availability to schedule a field technician. Then the break pedal started making squeaky noise when pushed. I gave up and traded the car with a new reliable car in July 2026, with 10k miles on the Honda. I called and emailed Ocean honda reps 10 times to refund my extended warranty. RJ yielded at me and others dismissed me. Daylen promised to get it done but he never got back to me. I wrote a very long email threatening escalation to general manager. Then, RJ sent me the refund order via email claiming that he is too busy. Well, after being a Honda family for 26 years— we will never go Honda again. More

It started out good but ended up taking longer than was told for oil change and tire rotation. I had noted a couple times that i had another appt after this so the time estimated (1.5hr) would have still told for oil change and tire rotation. I had noted a couple times that i had another appt after this so the time estimated (1.5hr) would have still worked. Close to the 2 hr mark I had to check in with my contact and he went out to see how much longer it would be. He came back to tell me they were just putting the oil in the car and it would be 5 minutes but the tire rotation wasn't done because my tire lock was too rounded to work and i wasnt notified while i was waiting that there was an issue (ocean Honda has been the only ones using the locks since I bought the car and I was not told last time that there was any issue). Eric said he would get me a new lock but i have no idea when. I waited again and after 15 minutes I went to check again (Eric had gone to a mtg), other person went to check, couldn't find car. In the mean time I see my car outside in holding area, no one had told me it was ready. Took a while for another guy to write up the paper work which still looked like it had the tire rotation on it. I had to request that my rotation be added back onto my count since it wasn't done. I'm not happy that I need to schedule another appt for the rotation since it should have been completed at the same time as the oil change. And I was too late to get to my other appt and had to reschedule that too. More

Calling in for an appointment , the employee was not able to answer my questions i.e. what was the recall for and how long would the car be needed for to complete the work. Was disappointed in the customer s to answer my questions i.e. what was the recall for and how long would the car be needed for to complete the work. Was disappointed in the customer service. The service advisor was great. Attentive, professional, and helpful. It was so easy to work with Eric. More