Ocean Honda Santa Cruz

The agent was able to find me the best deals for my services needed on my car. services needed on my car. More

I've been with Honda many years and its always. a very good experience. Thank you! a very good experience. Thank you! More

Intake was is a timely manner. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. Service options for 60k service explained. Everyone was polite. Service was completed in the time expected. More

I had one of the worst service experiences I’ve ever had at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at aroun at Ocean Honda. I brought my 2002 Honda Accord in to have the timing belt and water pump replaced, a repair that was originally estimated at around $4,000. During the repair, while the service department was disassembling the engine, the threads came out of the engine. Instead of taking responsibility for what happened during the repair, they blamed it on the age of my vehicle and told me I needed an entirely new engine. That turned what should have been a $4,000 repair into an $11,300 bill, which I ended up paying to get my vehicle back. At no point did Ocean Honda offer to take responsibility, provide any goodwill assistance, or even offer a discount despite what occurred during their repair process. The communication throughout this entire ordeal was just as bad. My service advisor, Braxton, was extremely difficult to work with. I went nearly three weeks without a single phone call or update on my vehicle. During that time, I even brought my Honda CR-V into the dealership for service. Braxton saw me in person and still never gave me an update on my Accord. The only person who kept me informed was Alen, a service supervisor who was professional, communicative, and genuinely cared about helping me. Alen is the only reason I knew what was happening with my vehicle. To make matters worse, when I finally brought the car home, I found nuts and washers sitting on the seams of the hood, making me question the quality and attention to detail of the work that had been performed. After an $11,300 repair bill, I expected my vehicle to be returned properly assembled and thoroughly inspected. The difference between Alen and Braxton was night and day. Alen represents what good customer service should look like. Braxton does not. Because of this experience, I will never return to Ocean Honda and would rather drive the extra distance to Honda in Salinas. I will also be filing a complaint with the Bureau of Automotive Repair regarding how this repair was handled. I hope no one else has to go through what I experienced. More

Attentive, patient. ..helpful. The Manager and financing guy were also very helpful in getting me a good car and price! ..helpful. The Manager and financing guy were also very helpful in getting me a good car and price! More

The staff was friendly and helpful. They also communicated clearly. My services were completed within the time frame they estimated. Overall, a very good experiernce. They also communicated clearly. My services were completed within the time frame they estimated. Overall, a very good experiernce. More

Easy to get an appointment; got the oil changed in less than 2 hours, friendly check-in staff, and Flip was helpful in explaining service that was available on my plan. than 2 hours, friendly check-in staff, and Flip was helpful in explaining service that was available on my plan. More

The sales department is Great! The service department is the worst! My tires were, once again, not rotated. They lied to me when I questioned them about the tire rotation. Two of m The service department is the worst! My tires were, once again, not rotated. They lied to me when I questioned them about the tire rotation. Two of my Tires were not refilled to the appropriate PSI; one was overfilled by 10 PSI, and the other was underfilled. My battery posts were not cleaned, even though the invoice was marked as done. I paid extra to have them look at the windshield wiper fluid pump, which was not working. Service advisor Braxton Alsip told me they had found and repaired the issue with the pump. Although I could tell they had done some work on the wiper fluid system, it still wasn't working at all. I brought my 2017 Ridgeline in to have a safety recall repaired, but it wasn't done! More

Excellent customer service! They were friendly and didn’t take too long to do my oil change. They were friendly and didn’t take too long to do my oil change. More