Orange Buick GMC - Service Center

I’ve been brining my vehicle and waiting for it for 13yrs. It’s a Saturday appointment at 10:49am and shouldn’t be no different from during the week. Normally I’m greeted. There was no one outside exc 13yrs. It’s a Saturday appointment at 10:49am and shouldn’t be no different from during the week. Normally I’m greeted. There was no one outside except a worker sitting at the small desk on his phone. I waited 5 min before being acknowledged. Entered the office area and no Service advisor. Once the service adviser came there was no good afternoon no eye to eye or facial expression. However, she was quick to tell me at 19:40am that they close at 4pm. I proceeded to the executive lounge and waited 2hrs with no update. So I approached the front desk and was told my vehicle hadn’t been seen yet. It wasn’t until 2:18pm that my service tech was going to the restroom and saw me in the lounge. She didn’t go to the restroom but instead turned around and came back and said the technician didn’t send my paperwork yet. Now at 3:20pm she comes and states no parts and I have to bring my car back and leave it. So all I got was an oil change because once again I was reminded you close at 4pm. What happen to Customer Service. More

It's a really good service and I really enjoyed it thank you so much. you so much. More

I service my vehicles at Orange Buick GMC because they are honest, competent and have fair prices for the work. It's always a pleasure dealing with Robert Cicero. He is knowledgeable and tell me exactly are honest, competent and have fair prices for the work. It's always a pleasure dealing with Robert Cicero. He is knowledgeable and tell me exactly what is needed for the repair of my car! More

Always the best, at Orange Buick GMC. Victoria is fantastic and really took a personal approach to the process. Victoria is fantastic and really took a personal approach to the process. More

I would have given a zero rating but that was not an option. Service department wanted to charge me $360 plus for a part that should have never broken (gas cap cover that cost $68). The vehicle is only option. Service department wanted to charge me $360 plus for a part that should have never broken (gas cap cover that cost $68). The vehicle is only 3 years old. There was no reasoning with the service manager so I took the part to another auto shop that only charged $80 for labor and it only took 10 minutes. I will NEVER return to this place again especially when I can get the job done for much less elsewhere. More

Prompt and thorough service provided. Comfortable waiting area. Courteous employees. Easy online reservation process. Made my day. Comfortable waiting area. Courteous employees. Easy online reservation process. Made my day. More

we're thankful for dealing with a great group of folks this facility hired. we seldomly run into any issues, in fact they're rare in this business to be straightforward and very transparent and honest. this facility hired. we seldomly run into any issues, in fact they're rare in this business to be straightforward and very transparent and honest. More

My appointment went well. I had an easy drop off and pick up experience. The staff was super helpful and kind. I had an easy drop off and pick up experience. The staff was super helpful and kind. More

Every time I visit my service provider is always helpful and understand. The customer service here is amazing. I bring both of my cars there for service. Great job team and understand. The customer service here is amazing. I bring both of my cars there for service. Great job team More

Easy to make appointment and it was a quick oil change and front end alignment and front end alignment More