Orem Toyota

Poor experience overall. I returned to pick up a missing cover and have my heater fixed because it stopped work after they fixed my A/C. They didn’t have the cover in stock a I returned to pick up a missing cover and have my heater fixed because it stopped work after they fixed my A/C. They didn’t have the cover in stock and I was waiting for 8 hours. A time expectation wasn’t set and I wasted a solid day waiting for them to fix my car when they made it sound like it would only be a couple hours. Additionally, I called to get a status and they said the advisor wasn’t available. I waited another hour and a half for follow up before I went straight to his station and asked him what was going on with my truck. I was supposed to receive a follow up about the cover but they never called. Never again and I would encourage you to look into a different dealership and service department. More

I have been a Toyota customer all my life, I moved to the United States because the company transferred me to the United States, I am a Toyota customer from Spain where I come from and I have never felt so p United States because the company transferred me to the United States, I am a Toyota customer from Spain where I come from and I have never felt so poorly attended. More

Waited 1 hour and 45 mins for an oil change and tire rotation. I could see my car was done and sitting in the parking lot for 15+ mins, but never notified it was ready. I had to go find the service rep rotation. I could see my car was done and sitting in the parking lot for 15+ mins, but never notified it was ready. I had to go find the service rep and ask. More

Got overcharged for the vehicle we bought from its regular pricing by $4,000. As well as things being added to it/charges that we weren’t told about. It was very difficult to even get the car after mo regular pricing by $4,000. As well as things being added to it/charges that we weren’t told about. It was very difficult to even get the car after months of waiting it didn’t have the right interior and features. More

Jose was very professional and explained to me every step of the process. I’d definitely come back for another service. of the process. I’d definitely come back for another service. More

Easy to get into when car needs attention. Good service staff are helpful and polite. Good service staff are helpful and polite. More

Courteous staff. Brad was great to work with. No pressure and listened to what we were saying. Brad was great to work with. No pressure and listened to what we were saying. More

Mindy is awesome! She made sure that I got a good deal and a good vehicle. I would recommend Brent Brown Toyota, and in particular Mindy, to my friends. She made sure that I got a good deal and a good vehicle. I would recommend Brent Brown Toyota, and in particular Mindy, to my friends. More

she was wonderful to work with look forward to see her again when the next service is due keep up the good work you rock! again when the next service is due keep up the good work you rock! More

Professional, friendly, knowledgeable, great service. Joel was very helpful in getting my car safe for summer 😀 Joel was very helpful in getting my car safe for summer 😀 More