Orem Toyota

She is very detail, and she is kind and caring. I feel very safe to work with her. She always take extra steps to provide great customer service, text, keep the time, she even walk to do registration for very safe to work with her. She always take extra steps to provide great customer service, text, keep the time, she even walk to do registration for us and we did not even do anything extra. I like to work with her again. More

to purchase car off lease very smooth process also had oil change and the service dept let me know there was a recall on the car they were able to take care of that also oil change and the service dept let me know there was a recall on the car they were able to take care of that also More

I really don’t want to have to leave bad reviews and what not but my experience at the end wasn’t good. During the process was fine but I feel lied to and I get the sales person can’t know everything about e not but my experience at the end wasn’t good. During the process was fine but I feel lied to and I get the sales person can’t know everything about every car in the lot But I was adamant that the car had no damage not even cosmetic damage. I am now paying to have the front bumper fixed, out of my own pocket. I’m so disappointed. More

I appreciated getting in on short notice. had a flat tire and they fit me in on friday morning. Lani did a great job and the pricing was fair! and they fit me in on friday morning. Lani did a great job and the pricing was fair! More

Excellent customer service! Thank you for the shuttle ride to and from the service location. Chris and Dearl were great shuttle drivers The customer waiting areas were clean ride to and from the service location. Chris and Dearl were great shuttle drivers The customer waiting areas were clean More

I just love dealing with Todd Robinson and Andy Butcher. They are Pleasant and do a good job of making me feel at ease with buying a vehicle. They are Pleasant and do a good job of making me feel at ease with buying a vehicle. More

Treated very well echa Uc failed put battery in without leaving parts on engine. Mala I tried yo make up for it with future discounts. But I had to correct problem because I didn’t want to spend more time leaving parts on engine. Mala I tried yo make up for it with future discounts. But I had to correct problem because I didn’t want to spend more time at dealership that day and I had appointment to rotate tires elsewhere. More

I don’t have any children but assuming that I did. Then I would very much so let these people baby sit my unborn kids. would very much so let these people baby sit my unborn kids. More

While the service at Brent Brown has been great, Toyota has been extremely disappointing. We purchased the 2021 Sienna Hybrid AWD and the accessories are misleading. Why in the world would they make an AWD has been extremely disappointing. We purchased the 2021 Sienna Hybrid AWD and the accessories are misleading. Why in the world would they make an AWD Sienna without roof rails ($1500 add on) as an accessory and with only a 1 1/4 hitch. Toyota didn't give any of this information to Brent Brown when the vans launched. We purchased one van then realized it was missing all the accessories our sales guy thought it would have. We then took it back and bought a second model with roof rails. It was missing the hitch but Toyota promised it was coming. When it came it was the 1 1/4 hitch. The website doesn't specify size! As a long time Toyota owner I've never seen a larger toyota vehicle without a 2" hitch. Being an outdoorsy family in Utah these features are crucial for a family of 5 that bikes and skis. Incredibly disappointing experience with Toyota which unfortunately puts Brent Brown in the middle. I even tried to called Toyota directly but they told me all accessoires info has to come from the dealership More

I normally do not like coming to the dealer. I've been disappointed by the service. However, this last time for a factory recall was excellent and it was because Joel communicates very well what to expect disappointed by the service. However, this last time for a factory recall was excellent and it was because Joel communicates very well what to expect. My previous visit was very disappointing. My 2019 RAV4 clearly has a problem and every mechanic agrees but your staff that took it for a test drive said that the clearly audible noise was normal. It's still not fixed so when I bring it in for its factory recall, Joel said he would personally take care of the test drive which I appreciated. This may matter to you guys because the $100K I spent with Toyota this year was spent elsewhere specifically because of the initial poor test drive. More