Orem Toyota - Service Center

The dealership is okay but Moe and Andrew are what keeps you coming back. Thanks you coming back. Thanks More

Straight forward for costs, estimated time to complete work, and status of vehicle conditions. Joel is great! work, and status of vehicle conditions. Joel is great! More

Very prompt service, while I waited there I was able to have a drink of hot chocolate. Thanks again Brent Brown have a drink of hot chocolate. Thanks again Brent Brown More

I appreciate being able to have my vehicle serviced by a toyota certified mechanic, however, when I needed my windshield replaced, I had to go somewhere else. I was disappointed because the convenience of h toyota certified mechanic, however, when I needed my windshield replaced, I had to go somewhere else. I was disappointed because the convenience of having all of my service do e by Brent Brown would have been helpful. More

They ordered the wrong part, but didn't tell me until I had waited for over an hour. The part replacement was as simple as possible (a single door guard), so it was frustrating to wait so long, only to hav had waited for over an hour. The part replacement was as simple as possible (a single door guard), so it was frustrating to wait so long, only to have to come back. More

I bought a package for 3 tire rotations and oil changes, and according to my car's dashboard they didn't even rotate the tires or check the tire pressure. When I called them about it they said I should bel and according to my car's dashboard they didn't even rotate the tires or check the tire pressure. When I called them about it they said I should believe the dashboard. So I don't know if they even changed the oil...it was very disappointing because before that their service was great. I am not sure whether to even return to have them correct it, or just ask for a total refund. More

They always do a nice job at Brent Brown Toyota. Service was a snap and Moe was great to work with. Service was a snap and Moe was great to work with. More

When we bought our Venza from Brent Brown Toyota last May we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 mo we had a good experience through the sales process. They were friendly and helpful. However, at that time we were promised a second key within 2-3 months. We never received it. I called the dealership several times with no results. I became very frustrated with their lack of resolution over several months of reaching out to them. Recently, I called again and, thankfully, Nicole answered the phone. Once Nicole got involved, Brent Brown Toyota finally lived up to its “bend over backwards” tagline. Her response was fantastic! Nicole went out of her way to take care of us. The issue was resolved the next day. The only reason I didn’t give 5 stars was because it took seven months for someone to finally address our issue. Until Nicole got involved, each time I called everyone seemed to push the responsibility to someone else, but Nicole took the problem head on and solved it almost immediately. Actions speak louder than words! Thank you, Nicole! More

Excellent service and repair. The service tech was professional and took care of all my needs The service tech was professional and took care of all my needs More

At the Honda dealership for my Honda they vacuum the car and give me a free car wash at Wiggy Wash. So I was expecting nothing less at the Toyota dealership. Nothing like that was done. I was disappointe and give me a free car wash at Wiggy Wash. So I was expecting nothing less at the Toyota dealership. Nothing like that was done. I was disappointed. The people were nice and I am assuming the changed the oil properly. I can't remember the name of the person that helped me so I am giving Andrew Bailey a 5 star because whoever helped me was very nice. More