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Orem Toyota - Service Center

Orem, UT

4.2
5,076 Reviews

5,076 Reviews of Orem Toyota - Service Center

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March 25, 2024

It’s been a really frustrating process - they ordered the wrong parts at first and only communicated with me after I reached out to them. They took 3 weeks to get the work done I was told would only take a c More

by PONDAC3823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Bourgeois
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Orem Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota. I would appreciate the chance to speak with you about the level of communication you received from our Service Team regarding the parts ordered and the subsequent wait time for the repairs performed on your vehicle. Could you please contact me at your earliest convenience? Thank you, Customer Relations Manager 801-223-4406

March 24, 2024

Andrew was the most helpful service advisor I have worked with at Brent Brown since I bought my car more than 18 months ago. More

by jjordan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We're grateful to receive your feedback and to know our team has been helpful throughout your experience at Brent Brown Toyota. Your continued trust in us is much valued.

March 23, 2024

I bought my SUV 3. 5 years ago and have been having them service it since. I have been very pleased with all activities with them. More

by G. Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your trust in Brent Brown Toyota for the service of your SUV. We're committed to maintaining this high level of care and we value your continued support.

March 22, 2024

Hi I would like to say Denton was awesome. He was very kind and knew all about the trucks we looked at. helpful with putting the running boards and windshield on. More

by VWILLIAMSY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denton Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Orem Toyota responded

We appreciate your review and are glad our team was knowledgeable during your visit to Brent Brown Toyota. We're pleased we could offer assistance with the trucks and their accessories.

March 22, 2024

Great people and even a better service. You get welcomed once you walked in there. More

by JULBERT18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Tate
Mar 23, 2024 -

Orem Toyota responded

We appreciate your kind review of Brent Brown Toyota. It's great to know our service made your visit memorable.

March 22, 2024

My advisor, Drew, was great. Doing warranty work, Brent Brown took my concerns seriously and worked to resolve them. Great, clean, facility with good people. More

by badkclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your positive feedback about our team and facilities at Brent Brown Toyota. We're pleased to hear that we could assist with your warranty work, taking the necessary steps to ensure a resolution. Thank you for choosing us.

March 22, 2024

I appreciate being able to make an appointment and their prompt service. They always let me know what could be done to improve my car performance, but they don't push it on me. More

by dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Orem Toyota responded

We appreciate your feedback. At Brent Brown Toyota, we're dedicated to delivering prompt service and thorough car performance advice without any undue pressure. Thank you for recognizing those efforts.

Mar 23, 2024 -

Orem Toyota responded

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March 20, 2024

Was very helpful and knowledgeable about the issues of my car. Communicated me through your the whole process. More

by n2nature1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Orem Toyota responded

We appreciate the high rating and kind words about Brent Brown Toyota. It's great to hear our team was able to assist you with your car concerns, providing helpful communication along the way. Thank you for reviewing us.

March 19, 2024

Lani and Joel were stellar in resolving an issue and finding an actual solution. Lani was fantastic to work, she was patient and courteous in going over information and answering questions. Couldn't hav More

by MELANIE.RENNER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Orem Toyota responded

We appreciate hearing your positive feedback about our team at Brent Brown Toyota. They truly strive to provide valuable assistance. Thank you for choosing us!

March 19, 2024

Oil change appointment took over 2 hours even though I had made an appointment a month previous. Should of been only 45 minutes to 1 hour. More

by crowleyutah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Orem Toyota responded

Hello, Thank you for bringing your recent service visit to our attention. We would like to learn more about your time here and the level of customer service received. Please reach out to us directly when you have a moment. We hope to connect soon. Customer Relations Manager 801-223-4406

Mar 23, 2024 -

Orem Toyota responded

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