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Orem Toyota - Service Center

Orem, UT

4.2
5,078 Reviews

5,078 Reviews of Orem Toyota - Service Center

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January 17, 2024

Joel was able to work my car in on the same day I brought it in! More

by CHRISTOPHEROERTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

We appreciate the 5-star rating. It is great our Service Team was helpful and we hope that you will continue to choose Brent Brown Toyota in the future!

January 17, 2024

The dealership itself felt a little depressing and no one seemed like they really wanted to be there except for my advisor who was amazing! More

by Braxton Ables
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello Braxton, Thank you for your feedback. Although we are happy to know that your advisor was amazing, we would like the opportunity to speak with you further about your review. At your earliest convenience, please reach out to us. Best, Customer Relations Manager 801-223-4406

January 17, 2024

The staff members here are always helpful, friendly and skilled. I have always avoided dealerships for auto care until now… More

by d7HAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the amazing feedback. We value your business at Brent Brown Toyota and we look forward to any future visits!

January 16, 2024

Great service, everything was done on a timely manner. Would recommend doing your services here. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the 5-star rating and review. Our team at Brent Brown Toyota is always here to help!

January 16, 2024

Prompt and courteous service by everyone we dealt with during this visit to get "Dorah" serviced. More

by Marigold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive feedback! It is great to know that you had a good service experience with us at Brent Brown Toyota and we are always here to help!

January 16, 2024

Very good service and very fast. Orrin Skinner was very friendly and professional. I will be back More

by MENLOVENEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive review and rating. We are delighted to know that our team at Brent Brown Toyota provided good service and if you need anything else, please let us know.

January 16, 2024

Could not have been a better experience! Fantastic service. Brock DeLuca was extremely professional and kind! More

by mgrotel
Recommend Dealer
Yes
Employees Worked With
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive review and rating! We value your business at Brent Brown Toyota!

January 13, 2024

Kaua Pouha is the best customer service rep I have ever worked with. I always ask to make my appointments with her and to be greeted by her. She has great technical expertise especially on my new 4Runner More

by ottonuila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the 5-star star rating and review. It is great to know that our team at Brent Brown Toyota provided amazing customer service and we hope to see you again soon!

January 13, 2024

Joel is the best! He cares so much about, not only my vehicle, but me personally. I always try to schedule my services when Joel is there. He takes care of my vehicle More

by RisiRealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Thank you for the positive feedback! We are delighted to know that our team has been helpful and we hope that you will continue to choose Brent Brown Toyota.

January 12, 2024

The service there varies from chaotic to crickets meaning it’s really busy or not busy depending on the day. I wasn’t too impressed with our recent help there. We bought our Toyota brand new there and bought More

by EVANSROSE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Orem Toyota responded

Hello, Thank you for your feedback. We would like to learn more about your review. Please feel free to contact us at your earliest convenience. We appreciate your time. Best, Customer Relations Manager 801-223-4406

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